How to Retrieve a Lost KRA PIN Online with KRA

How to Retrieve a Lost KRA PIN Online with KRA. The Kenya Revenue Authority (KRA) is responsible for tax collection in Kenya, and having a KRA PIN is essential for various financial and legal activities. If you have lost or misplaced your KRA PIN, you can retrieve it using the following methods:

1. Retrieve KRA PIN via Registered Email

If you remember the email address you used to register for your KRA PIN, you can easily retrieve your PIN from there.

Steps:

1. Log in to Your Email Account:
   • Open your email account that you registered with KRA.
2. Search for KRA Communication:
   • Use the search bar in your email and type “KRA”.
   • Look for any emails from KRA which might contain your PIN certificate.
3. Retrieve and Print:
   • Once you find the email, open the attachment containing your PIN certificate.
   • You can print it out for your records and use the details to log in to the iTax portal.

2. Retrieve KRA PIN Using ID Number Online

If you don’t have access to the registered email, you can use the KRA Self-Service Portal.

Requirements:

• Colored scanned copies of your ID (front and back).

Steps:

1. Access the KRA Self-Service Portal:
   • Go to the KRA Self-Service Portal: https://kra.go.ke/en/helping-tax-payers/file-a-return/step-by-step/self-service.
2. Create an Account:
   • Register for an account on the Self-Service Portal.
3. Submit a Request:
   • Use the portal to submit a request for your lost KRA PIN.
   • Attach the scanned copies of your ID.
   • Provide all necessary details and specify that you want to retrieve your KRA PIN.
4. Wait for Response:
   • KRA will process your request, and you will receive your KRA PIN in your email within a few hours to a few days.

3. Retrieve KRA PIN via Email Request

You can also request your KRA PIN via email.

Steps:

1. Scan Your ID:
   • Scan a colored copy of your ID (both front and back).
2. Send an Email:
   • Compose an email to [email protected].
   • Attach the scanned copies of your ID.
   • Explain that you have lost your KRA PIN and request for retrieval.
3. Wait for Response:
   • KRA will respond to your request and send your KRA PIN to your email.

4. Retrieve KRA PIN via KRA Office

If you prefer a more direct approach, you can visit a KRA office.

Steps:

1. Visit the Nearest KRA Office:
   • Go to the nearest KRA office with your original ID.
2. Request Assistance:
   • Explain to the attendant that you have lost your KRA PIN and need to retrieve it.
3. Provide Your Email:
   • Make sure to provide a functional email address if the one on your KRA account is not working.

Additional Tips

• Keep Your Information Secure: Always ensure your KRA PIN and related documents are stored securely to avoid future inconveniences.
• Functional Email: If you change your email address, update it on the KRA portal to avoid issues with retrieving your KRA PIN.
• Contact KRA for Assistance: If you encounter any issues or need further assistance, you can contact KRA directly through their helpline or email.

By following these steps, you can successfully retrieve your lost KRA PIN and continue with your financial and legal activities in Kenya.