How to Change Outpatient Facility on NHIF Online. Changing the outpatient facility on your NHIF (National Hospital Insurance Fund) card is essential to ensure that you or your dependents can receive treatment at a preferred facility. This guide will walk you through the steps to change your outpatient facility online using the NHIF Self Care Portal.
Requirements
- Member ID Number
- Registered Phone Number: Must be active and registered with NHIF.
- Preferred Outpatient Facility: The name and county of the new facility.
- NHIF Self Care Portal Access: https://selfcare.nhif.or.ke/
Step-by-Step Procedure to Change Outpatient Facility on NHIF
- Open Your Web Browser
- Use your smartphone or PC to open a web browser.
- Access the NHIF Self Care Portal
- Go to the NHIF website and find the “Self Care” menu, or directly visit the NHIF Self Care Portal at https://selfcare.nhif.or.ke/.
- Login to the NHIF Self Care Portal
- On the Self Care Portal, you have the option to sign in with NHIF or eCitizen. Either option works perfectly fine.
- Select “Sign in with NHIF”.
- Enter Your ID Number
- Enter your ID number and click on “Get OTP”.
- Confirm OTP
- An OTP (One-Time Password) will be sent to your registered phone number.
- Enter the OTP to log in to the NHIF Self Care Portal.
- Navigate to Facilities
- Once logged in, look at the left panel and click on “Facilities”.
- Select County and Hospital
- Select the county where your preferred outpatient facility is located.
- From the populated list of hospitals, choose your desired facility.
- Submit Changes
- After selecting the facility, confirm and submit the changes.
Tips
- Double-check Information: Ensure that all the details you enter are correct to avoid any issues.
- Keep Confirmation Records: Save any confirmation messages or emails for future reference.
- Regular Updates: Update your outpatient facility information as needed to ensure you always have access to healthcare services where you need them.
By following these steps, you can easily change your NHIF outpatient facility online, ensuring that you and your dependents have access to medical care at your preferred location.
