Kisumu Water Company Paybill Number 517 000

BusinessKisumu Water Company Paybill Number 517 000
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Kisumu Water and Sanitation Company Limited (KIWASCO) is an ISO 9001:2015 Certified company and was founded in 2001 and registered under CAP 486 of the laws of Kenya. Kisumu Water Company Paybill Number 517 000. It begun its operations in July 2003 to provide adequate clean potable water and to collect, treat, and dispose sewerage (wastewater) within the jurisdiction of Kisumu City. In 2019, the company changed its name from a sewerage to Sanitation Company in accordance to Water Act 2016 in order to expand its scope and mandate of providing sanitation services in Kisumu County. Kiwasco is also providing management support to GULF and NYANAS which are peri-urban water utilities in Kisumu County.

After getting the water bill through the SMS, KIWASCO customers can go ahead and pay the water bill from the comfort of their homes using Kisumu Water Company Paybill Number 517 000.

Here are the steps of using KIWASCO Paybill number 517 000

  • Go to M-Pesa Menu on your phone
  • Select Pay Bill Option.
  • Enter the Kisumu Water Company Paybill Number 517 000.
  • Enter your water account number
  • Enter the amount you are paying
  • Enter your M-Pesa PIN
  • Confirm the details of the transaction
  • Press OK
  • Your will receive confirmation message from Safaricom with the transaction code.


The Company was established in July 2003 as an independent company after the transformation of the water and sewerage department of the Kisumu Municipal Council.

Kisumu Water and Sewerage Company (KIWASCO) serve Kisumu city with a population of slightly over 500,000 inhabitants and the areas surrounding the city.

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Kisumu Water Company Water Services

 KIWASCO offer the following water services:

  • Bulk water sales
  • Water treatment
  • Water sampling for quality guarantee
  • Laboratory water quality tests for private water services
  • Daily surveillance of water pressure to ensure reliable supply to consum
  • Maintenance of water service lines, leak repairs and pipe replacement
  • Connections to grid water, and opening accounts for new customers 
  • Notification of water interruptions

KIWASCO has been offering services that are beneficial to clients in the following ways:

  • Clean high quality water
  • Affordable prices to all consumers
  • Professional service
  • Quick response to customer needs and complaints
  • Convenient and reliable water supply

Kisumu Water Company Sewerage Services

KIWASCO offers the following sewerage services:

  • Sewerage treatment and disposal
  • Unblocking sewer lines
  • Repair of burst sewer lines

How do clients of Kisumu water Company benefit? This may be through:

  • Effective disposal of sewer in an environmental friendly way
  • Quick response to unblocked blocked sewer lines
  • Maintenance of sewer lines

Kisumu Water Company Queries & Reports

KIWASCO customers can now access their water bills through the SMS by simply texting “KIWASCO – Your Account Number” to 20880.

KIWASCO customers can also read the meter and send the readings for billing purposes.

This is done by following the below procedure:

Step 1: Read ONLY the BLACK digits from your meter.

Step 2: Send the digits in black to 20880 with the message as follows: start with “KIWASCO” then “Account Number” then “Reading” e.g.KIWASCO 07000001234 0125.

Kisumu Water Company Contacts

The Managing Director,

Kisumu Water and Sewerage Company Ltd

P.O Box 3210 – 40100,

Kisumu, Kenya.


+254 721 757 382

+254 57 202 4100

+254 57 202 3977


+254 57 202 1604


Kisumu Water and Sanitation Company Limited

Postal Address: P.O. Box 3210 – 40100, Kisumu

Phone: 057 500 7000


Office Location: Nafaka House along Oginga Odinga Street, Kisumu



Whatsapp: tel:+254 700 517 517



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