How to Retrieve Your Tokens Via Kenya Power App & USSD Code

Token delays from Kenya Power can leave customers in a frustrating situation, especially if you’ve run out of prepaid electricity. Technical issues or SMS delays often cause these inconveniences, but there are alternative methods to quickly retrieve your token numbers and ensure uninterrupted power supply.

Here’s how to retrieve your tokens using Kenya Power’s USSD Code and mobile app:

1. Retrieve Tokens via USSD Code

Kenya Power provides a convenient way to retrieve tokens using the USSD code *977#, which works even without an internet connection.

Steps:

1. Dial *977# on your mobile phone.
2. A menu will appear on your screen. Select Option 1: Prepaid Services (Token).
3. From the next menu, select Latest Token to retrieve the most recent token purchased.
4. If the system prompts you, enter your meter number or select it from the list of saved meters (if applicable).
5. Once completed, you will see a list of the last five tokens purchased under your meter number. The most recent token will appear first.

This process is fast and works in real time, ensuring you can quickly access your token without waiting for an SMS.

2. Retrieve Tokens via the Kenya Power Mobile App

Kenya Power also offers a mobile app for both Android and iOS users, providing a digital solution for managing your electricity account.

Steps to Retrieve Tokens:

1. Download the Kenya Power App:
   • For Android: Visit the Google Play Store.
   • For iOS: Visit the App Store.
2. Launch the App and log in with your credentials or create an account if you are a first-time user.
3. Once logged in, navigate to the Bill/Token option in the drop-down menu.
4. Enter your meter number in the space provided and click OK.
5. The app will display a list of tokens you purchased, with the most recent token at the top.

Advantages of Using These Methods

• Real-time Access: Both methods allow you to retrieve tokens instantly, without waiting for delayed SMS responses.
• Convenience: You can retrieve multiple tokens if needed, ensuring you always have a backup.
• Simplicity: The USSD code works without internet, making it accessible to everyone.

Pro Tips:

• Save Your Meter Number: To save time, ensure your meter number is stored in the app or your phone for quick access.
• Backup Token Numbers: Note down your tokens once retrieved to avoid having to search for them again in case of an outage.
• Update Your App: Keep the Kenya Power app updated to enjoy all features and ensure smooth operation.

With these alternatives, you can avoid the hassle of SMS delays and always stay on top of your electricity management, ensuring your home or business remains powered at all times.