If you’ve mistakenly registered with the wrong email address on your HELB (Higher Education Loans Board) account, correcting it is essential to ensure you receive important updates and communications. Although there isn’t an option to update your email through the HELB mobile app or student portal, here’s a step-by-step guide to help you resolve the issue.
Steps to Correct a Wrong Email Address for HELB Registration:
Step 1: Contact HELB Directly
The quickest way to start the process is by contacting HELB’s customer service directly. Provide your correct email address along with your ID number. Below are HELB’s contact details:
- Phone Number: 0711052000
- Email: [email protected]
Explain your situation clearly, and they will guide you on how to proceed.
Step 2: Visit a Huduma Centre
If you can, visit a Huduma Centre near you. Go to the HELB desk with your ID and correct email address. The staff will assist you in updating your email address directly in their system. This can be a faster solution if you’re located near a Huduma Centre.
Step 3: Use the Personal Details Change Request Form
If visiting a Huduma Centre is not convenient, you can still make the changes remotely by following these steps:
- Download the Personal Details Change Request Form: The form can be found on the HELB website.
- Fill Out the Form: Enter your correct email address along with other required personal details.
- Attach Your National ID: Scan a copy of your National ID card for verification purposes.
- Email the Documents: Send the scanned form and ID to [email protected]. Include “Email Address Update” in the subject line.
Important Notes:
- Currently, there is no option to change your email or phone number through the HELB mobile app or student portal. All updates must be handled manually by HELB staff.
- Even if you call HELB directly, they may still require you to submit the Personal Details Change Request Form, so it’s best to have it ready.
Conclusion:
Correcting a wrong email address on your HELB account is a straightforward process, but it requires direct contact with HELB or submission of the Personal Details Change Request Form. Make sure to follow the steps above to update your information and avoid missing important communication about your loan.
