Safaricom PLC has issued a critical update concerning the recent disruptions in internet services due to multiple undersea cable cuts that occurred yesterday. These incidents have significantly affected internet traffic in and out of Africa, impacting several countries across the continent. Undersea Cable Cuts Impacting Internet Services in Africa
Despite the challenges posed by these cable cuts, Safaricom has reassured its customers that service continuity is maintained thanks to their robust redundancy plans and substantial capacity investments in various undersea cables. However, the company has acknowledged that some customers might experience reduced internet speeds as a result of the disruptions.
In response to the situation, Safaricom is actively seeking additional capacity solutions by collaborating with other undersea cable partners. This strategy is aimed at mitigating the bandwidth limitations currently faced by many users and ensuring that full connectivity is restored as swiftly as possible. The company is working closely with the affected cable providers to expedite the resolution process. Undersea Cable Cuts Impacting Internet Services in Africa
Safaricom appreciates the patience and understanding of all its customers during this period and is committed to resolving these issues promptly to minimize any inconvenience to users. The company will continue to monitor the situation closely and provide updates as more information becomes available.
This situation highlights the vulnerabilities of global internet infrastructure and the importance of having effective contingency plans to handle such disruptions. Safaricom’s proactive measures reflect their dedication to providing reliable communication services despite unexpected challenges.
In Summary
- Cloudflare Radar, which monitors internet connectivity, said that Tanzania was of the worst-affected countries with traffic falling to 30% of expected levels.
- Tanzania’s Citizen newspaper described what has happened as an “internet blackout [that] has affected major network channels”.
