How to Reset Cooperative Bank MCo-op Cash PIN

How to Reset Cooperative Bank MCo-op Cash PIN. MCo-op Cash is Cooperative Bank’s mobile banking platform that allows you to perform various banking, money transfer, and payment services directly from your mobile phone. If you ever need to reset your MCo-op Cash PIN, follow this guide to learn how to do it easily using either the MCo-op Cash App or USSD. There is no limit to the number of times you can reset your PIN, and it is free of charge.

Registration for MCo-op Cash

Before resetting your PIN, ensure you are registered for MCo-op Cash:

• Via USSD: Dial *667# on your mobile phone.
• Via App: Download the MCo-op Cash app from the Play Store or App Store.

Requirements for PIN Reset

• Your National ID or Passport Number (the one used to open your Co-op account).
• The Safaricom number you used to register for MCo-op Cash.

How to Reset MCo-op Cash PIN Using USSD

1. *Dial 667#
   • Open your phone’s dialer and dial *667#.
2. Forgot PIN Option
   • Reply with 1 to indicate that you have forgotten your PIN.
3. Accept Terms and Conditions
   • Reply with 1 to accept the terms and conditions.
4. Enter Identification
   • Enter your National ID or Passport Number.
5. Choose Reset Option
   • Choose your preferred option for resetting your PIN:
     • Call the Contact Centre at 0703 027 000.
     • Reset via security questions.
6. Answer Security Questions
   • If you choose to reset via security questions, provide the correct answers.
7. Set New PIN
   • Enter your preferred 4-digit PIN.
8. Confirm New PIN
   • Re-enter your preferred 4-digit PIN to confirm.

How to Reset MCo-op Cash PIN Through MCo-op Cash App

1. Open MCo-op Cash App
   • Launch the MCo-op Cash app on your mobile device.
2. Select ‘Forgot PIN’
   • Tap on the ‘Forgot PIN’ option.
3. Enter Details
   • Enter your National ID number and phone number.
   • Provide your date of birth and email address.
4. Input OTP
   • Enter the One-Time Password (OTP) sent to your phone.
5. Answer Security Questions
   • Answer the security questions.
   • Select the security image you set during onboarding.
6. Set New PIN
   • Enter your preferred 4-digit PIN.
7. Confirm New PIN
   • Re-enter your preferred 4-digit PIN to confirm.

How to Reset the App/Web Password Using USSD

1. *Dial 667#
   • Open your phone’s dialer and dial *667#.
2. Log in to MCo-op Cash
   • Follow the prompts to log in.
3. Select More Options
   • Select option 98: More.
4. Self Service
   • Select option 12: Self service.
5. Online Banking
   • Select option 4: Online banking.
6. Reset Password
   • Select option 3: Reset my password.

Cooperative Bank Contacts

If you encounter any issues or need further assistance, you can contact Cooperative Bank through the following channels:

• Phone: 020 277 6000 / 0703 027 000
• Email: [email protected]

By following these steps, you can easily reset your MCo-op Cash PIN and continue to enjoy the seamless banking services provided by Cooperative Bank.