Mail Services
Postal Corporation of Kenya (PCK) offers Mail Services , You can send any mail item to over 600 Post offices in Kenya and it will get there quickly, safely and secure. The item is delivered to the respective Post Box within 24hrs in the same town and within two days to the rest of the country.
Domestic Mail :
You can send any mail item to over 600 Post offices in Kenya and it will get there quickly, safely and secure. The item is delivered to the respective Post Box within 24hrs in the same town and within two days to the rest of the country.
International Mail:
International Mail services are available throughout the world. Conveyance of mail is done by air, over land or by sea depending on ones requirements.
Conveyance by air is simple and fast, delivery to the respective destination is assured within set time-frames which vary from one country to another.
Whereas conveyance by Sea or overland mail is convenient for bulky items, for those who may be travelling and wish to receive their mail in due course, or generally for mail items where time is not of essence.
These are the delivery points for mail in Kenya; they are installed within Post offices and convenient locations such as petrol station in the case of stand-alone boxes. Customer mail is sorted into the boxes at the specific offices where the mail is addressed.
Private Bag service– This service operates along the same lines as the private letter box system in terms of their location. They are mainly used by organizations or institutions that receive large volumes of mail. Private bags are allocated a number similar to the private letter box. In some cases, a private bag may not have a specific number e.g. Teacher’s service commission.
Classification of Boxes
There are 2 classifications of private letter boxes:
Departmental:– These are private letter boxes located at Head Post offices(HPO) & Departmental post offices
Sub Post Office: – These are private letter boxes located at sub post offices. Sub post offices are run by agents/ contractors
Categories of Renters
These are:
a) Corporate- Ksh 9,450
b) Individual- Ksh 2,000
c) Special corporate – Ksh 6,225
d) Learning and religious organizations- Ksh 7,725
e) Sub post office- 1320
Special corporate category caters for special groups such as children’s homes, homes for the elderly and destitute and philanthropic organizations
The above amount does includes deposit for keys of Ksh 560
E-Citizen Convenience fee of Ksh 50 will apply
POSTCODES
This is a method of identifying individual post offices by a distinct code. The Postal network is divided into regions and offices within these regions have a predetermined prefix followed by digits to denote the relative administrative order for each office.
Why Post Codes
- a) To enable expansion of private letter boxes
- b) To reduce or minimize risks of mis sorting due to similarity of destination addresses.
- c) To enable automated sorting in the future.
This service is specifically designed to cater for corporate clients from small enterprises to large established organizations to target customers. Through our extensive Posta network, DMM helps you advertise your products and services by communicating your message to the intended audience.
Types of Posta Direct Mail Marketing
There are two types of DMM:
Addressed direct Mail Marketing: This service enables you to promote your products and services to customers on a targeted and personalized basis.
Non -addressed Direct Mail Marketing: this enables you to promote your products and services to various customers and also to customers within a geographical area.
Benefits of Posta Direct Mail Marketing
It is cost effective; the rates are affordable
Efficient because it is direct
It has a countrywide reach and readability (over 400,000 private letter boxes countrywide).
It is scalable; no matter the size of the business or communication budget, DMM allows you to invest in comfortable doses by contacting as many customers as available resources may allow.
DMM is measurable; you can measure the number of responses and evaluate how effective the campaign was.
It is used for geographic targeting
Targets specific customers when addressed
A customer may utilize the bulk mail service to solicit for responses of business nature or otherwise from customer /consumers, using Business Reply Service (BRS).
You can use the Business Reply Service to initiate customer service, request information, research the market place or to identify customer needs. Self-addressed envelopes are mailed to potential clients and the customer pays only for the responses they receive.
For the busy mailroom and mail registries in companies, institutions, government offices etc, a franking meter machine provides faster, more convenient choice to affixing postage on mail.
Franking meter machines are available from authorized dealers and come in sizes applicable to customer’s need.
License is needed to operate a franking meter machine through the machine dealer.
Philately
Philately is an exciting hobby of collecting stamps and stamp related items. They may be collected as mint both used and unused, souvenir sheets, first day covers, philatelic cards, souvenir folders, maximum cards, stamp packs, booklets, postal stationery, Posta cancellations and stamp artworks. Philatelists collect stamps for the sentimental value given to the work of art, theme, rarity of the stamp, educational reasons, shape, or as an investment. What to collect: When a collector begins stamp collection they may want to collect all the stamps they get. Later on they may decide to specialize in stamps of one country, or in stamps with a particular theme. Extra stamps can be exchanged with other collectors to enable the collector build up their collection.
Types of Stamp Issues There are two types of stamp issues:
A) Commemorative: These are issued to mark special events, occasions of national or international importance, and also to cover themes of general interest. They are normally withdrawn from sale at the post office after six months, and after twelve months at the stamp bureau.
B) Definitive: These are postage stamps are issued for postage purposes. The issue comprises of a full range of about sixteen denominations which are released every five years. Postal Corporation of Kenya has stamp bureaus at the headquarters in Nairobi and another at Mombasa to serve stamp collectors. Philatelic counters are available in all Head Post Offices. Our services include:
– Sale of mint stamps, first day covers, souvenir folders, philatelic cards, stamp booklets
– Sale of philatelic albums and inserts
– Sale of annual stamp packs
– Sale of philatelic handbooks
– Deposit account service
– Mailing list service
M Post is an innovative product that enable the user to get notifications once a letter is received in their private letter box. This product is a value add to the private letter box.
It is used as a virtual box in post offices with a waiting list.
Why Mpost
Convenience – Once mail is received at the Post Office, an SMS notification is sent to the Phone. The addressee can request for delivery of the letter.
- Secure – With Mobile based service communal sharing of boxes is eliminated hence enhancing security and privacy.
- Affordability – M Post is technologically driven and therefore riding on existing infrastructure. The virtual box costs: Individual Kshs 2,000 per year. Corporate Kshs 9,450 per year.
- Inclusion – The ability to entrench addressing within a populace. With M Post, anyone with a phone number can own a virtual post office box.
How do you register- dial *631# or visit https://mpost.co.ke/
Courier Services
we provide same-day or next-day delivery options for local , regional and international shipments.
EMS (Express Mail Service) is an international and domestic courier service for both documents and parcels offered under the brand name EMS Kenya with service levels that meets international standards in speed, reliability, security, accessibility and at affordable prices.
EMS is offered in more than 3, 000 destinations worldwide and over 285 destinations locally.
Products offered:
a) EMS International
Items can be sent to over 3,000 destinations worldwide from over 285 acceptance centers countrywide. A track and trace system providing prompt information on delivery and effective monitoring is available for most of the destinations in over 75 countries. EMS Kenya also offers customs clearance services for incoming items that are dutiable.
b) EMS Domestic
The service covers over 285 principal towns and locations in the country under: –
EMS “Same Day”
The service is offered within selected urban, town, municipal and city boundaries and their environs (up to a radius of 30km). The items must be posted by 12pm to be delivered on the same day and its maximum acceptable weight is 50kg
EMS Overnight
Items accepted for delivery in any of the destination will be delivered in the shortest time within 24 hours. Maximum acceptable weight is 50kg.
EMS Bulk Rate
This is for bulky shipments that are over 2000kgs per month. There is a flat rate across the board to any destination irrespective of the zone
EMS customized.-This is a specialized EMS service tailored to suit EMS customer’s specific needs like moving household goods and from one location to another within the country. The goods are to be delivered to the agreed location within seven days.
Some packages have greater volume than their actual weight. These packages are large and take up space yet they are relatively lightweight. In such cases, as per IATA standards the shipping costs are calculated by the volumetric space they take up. Rates are based on total weight or actual volumetric weight
Posta parcel is an affordable and secure way of sending parcels through the post locally and internationally. There are two types of parcels:
a) Domestic Parcels
Across the country, with a network of over 400 local postal outlets, delivery to the designated post office . One can send items up to 50 kgs. For items weighing above 50kgs special arrangements may be made with the Postmaster.
b) International Parcels
Air and surface parcel services are available to practically every country in the world. Air parcels generally take 5 to 13 days, while surface parcels take 1 week to 3 months subject to the consolidation period at the port. Surface airlifted (SAL) Parcels are air lifted to their destination countries and delivered as surface parcels upon arrival.
Since all parcels sent overseas need clearance from customs, declaration of contents at the post office is necessary.
Maximum weight of an individual international surface/air parcel varies from country to country but the maximum Universal Postal Union (UPU) weight is 31.5 kgs.
Benefits
Affordable – offers a cost effective alternative for items that are not time sensitive.
Wide network- parcels can be sent to almost any country worldwide and to over 400 postal outlets countrywide.
Track and trace available for international parcels.
Delivered to a post office allowing the customer to collect the item at their own convenience.
Packaging materials available at selected Post offices at an affordable rates
Postal Corporation of Kenya (PCK) offers Clearing and Forwarding services as part of our operations
The Corporation is registered as a clearing agent by Kenya Revenue Authority (KRA) and provides full logistics for customers that import items through Posta Parcel and EMS services.
We now provide the link that enables you to undertake the processing of your items through Customs clearance without having to search for clearance services elsewhere.
PCK handles sea and air cargo clearance of freight for both imports and exports. These include; Full Containers Load (FCL), Less Containers Load (LCL), RORO (Vehicles) and Bulk Cargo.
SERVICES OFFERED
Application of IDF through Ken trade System for our clients
Processing of Customs entry clearance through Simba System. This facilitates clearance of Parcel post and EMS items, as well as all other categories of imports and exports with the assistance of our well trained staff.
Direct assessment for our customers who hardly find time to come to the Post Office to collect their items thus providing a one -stop shop solution. This not only saves time but also saves the customer from paying unnecessary demurrage (storage) charges as a result of late collection of parcels.
BENEFITS OF USING POSTA CARGO
- Efficiency – We understand that your objective is getting the cargo as quickly as possible. PCK is committed to offering a swift service.
- Affordability – PCK rates are cost effective which enables the customer to reduce their overheads thus increasing their profit margin and competitiveness.
- One-stop shop – One-stop shop for all the customers’ Clearing and Forwarding needs
- Networking and co-ordination – PCK provides Clearing and Forwarding services both in Nairobi and Mombasa. The Corporation’s vast network countrywide guarantees efficient and timely delivery to any part of the country.
Payment Services
Domestic Money Order [As good as cash but 100% safer]
Money transfer service which serves the institutions segment and the larger Public. To use this service, the sender fills and presents the form and cash to the teller who in turn issues him/her with a receipt and an order to be mailed to the payee by the sender. The payee presents the order and identification documents to the paying office/ bank for payment.
Institutional Money Order
The institutional money order is a service specially designed for schools and colleges for payment of school fees. The customers who use this service benefit from special low rates.
This is a centralized electronic payment platform that provides for real time transactions with same day settlement.
It provides for a secure extension of the payment network by adding new payment methods and providers easily, without enormous integration costs.
Customers are able to access the following services at our postal outlets:
1.Agency Banking
- Balance Inquiry
- Mini-Statement
- Cash Withdrawals
- Cash Deposit.
2.Utility Payments
3.Disbursements
Currently our Posta Pesa partners are:
- Coop Bank
- National Bank
- Kenya Commercial Bank.
Become our Partner and have access to the following benefits:
- Increased revenue – Offer your services to a large section of untapped customers.
- Personalized Services – Services can be onboarded on the platform based on your unique requirements for digital payments.
- Ready to Market- Have access to our postal outlets distributed in various parts of the country.
- Efficiency – Optimize cash management and effectively manage your agent network.
- Reduce Costs – The platform lowers costs of integration, customer fees and offers branchless banking.
- Real Time Transactions & Same Day Settlement – Customers can complete transactions in real time.
This is an Electronic Funds Transfer service that offers PCK customers the opportunity to send and receive money instantly from various locations both locally and internationally.
Posta pay enables one to send or receive cash in less than five minutes through our wide network of Post Offices. It can also be used to collect and disburse loans for the customers’ convenience with the information being available for viewing real time. Customers can pick their loans at their convenient location.
Benefits
- Ease of Use-It is easy to send and receive cash through Postapay. One needs to fill and hand over a form to the teller who gives the sender a unique transaction number. The recipient in turn presents this number and his/ her identification number for payment in any Postapay outlet country wide.
- Accessibility -Postapay outlets are strategically placed countrywide, this eliminates distance travels. Customers can also send and receive money locally and internationally.
- Affordability-Postapay tariffs are affordable. For speed, the recipient is guaranteed money within minutes on the presentation of the unique transaction number provided by the sender and identification document.
- Convenience-Postapay outlets operate long hours. (Details on hours of operation are available in every post office)
Secure- PCK has put a secure system in place to provide confidentiality in the transmission of information. This ensures that money sent is paid to the intended recipient.
Postal Corporation of Kenya has a network of over 500 offices that can offer Agency services. Over half of these outlets have been automated.
Agency Services are offered by the Postal Corporation of Kenya as Third Party Payments. This is where the Corporation stands in as an agent of a Principal to either pay dues to the principals’ customers or to collect dues on behalf of the principal. These include Payment of dues e.g. salaries, dividends, bonuses, Collection of dues e.g. Insurance payments, bills and other payments, issuing of forms for colleges and other institutions and management of promotions and distribution of cash prizes and merchandise .
A)Payment of Dues / Salaries (Out Payments)
In the payment of dues, PCK works with a principal to ensure their customers or staff are paid the dues efficiently, on time and conveniently.
The Principal and the Corporation agree on the modalities of what is to paid either dividends, loans and also registration of new members.
A Principal provides a file bearing the names of the beneficiaries to be paid, national identification numbers, amount to be paid and Location to be paid.
(Payment location is flexible and can be changed on request from the principal). This is sent in an encrypted format for security purposes. PCK decrypts the file and generates transaction numbers which are unique and encrypts the file again to be sent back to the principal. The Principal then gives the transaction numbers to the customers and advises them to go pick their loans (or any other payment) from the respective post offices.
Information is availed to the principal on real time basis thus making reconciliation easy. The principal informs PCK on the time frame they would need the payments to be availed in the PCK system, after the elapse of that time, the payment is removed from the system and a refund is made to the principal or the funds can be used in the next cycle of payment.
The commission is normally borne by the principal or the customer.
B) Collection of dues (In payments)
For collection of dues, the Corporation works with the principal to ensure their customers have a convenient outlet to pay dues such as utility bills and insurance payments.
The Corporation and the Principal will agree on the business to be offered, i.e. what is to be paid, the area in which the business is to be conducted.
For cash collections, the customer walks into the post office with the amount of money to be paid in, fills in the send/receive form (optional) produces the national identification card to the teller manning the counter. The information is availed to the principal in real time for reconciliation purposes.
The principal must provide and account to PCK where the collected money is to be deposited to.
C) Utility Bills
The Corporation also undertakes the collection of utility bills including telephone bills, water, Television subscription fees, and electricity bills at no extra cost to the customer.
D)Telecommunication Services
PCK is also in partnership with Safaricom Limited, Mobikash and Airtel Money for money transfer. Customers walk in the post office and can buy float, send and withdraw money. Customers are advantaged to transact in a safe place with no problem of lack of float.
Benefits:•Trained staff to handle the business nationally.
•A national network with physical offices that have an online network.
•Easy reach for customers
•A partner committed to touching lives
