How To Get Your Airtel PUK Number In Kenya

How To Get Your Airtel PUK Number In Kenya. If your Airtel SIM card is locked and requesting a PUK (Personal Unblocking Key) code, you can follow these simple steps to retrieve it. This guide provides several methods to help you regain access to your SIM card.

What is a PUK Number?

A PUK (Personal Unblocking Key) is an 8-digit code used to reset a PIN that has been forgotten or entered incorrectly multiple times, locking the SIM card.

Methods to Retrieve Your Airtel PUK Number

1. From the SIM Card Package

• Locate the SIM card plate: The small plastic piece that holds your Airtel SIM.
• Check the back of the SIM card plate: Look for a section labeled “PUK”.
• Scratch off the protective layer: Use your fingernail or a gentle tool to reveal two sets of PUK numbers.
• Note the PUK number: Write down the PUK number corresponding to the SIM card you need to unlock.

2. By SMS for Your Own Number

1. *Dial 100# on your phone: This will bring up the Airtel service menu.
2. Select option 8: Get PUK.
3. Select option 1: Own Number.
4. Enter your ID or Passport number: This should be the one used to register your line.
5. Confirm the ID or Passport number: Ensure the details are correct and hit OK.
6. Receive the PUK: Airtel will send you an SMS with your PUK number if the details are correct.

3. By SMS for Another Airtel Number

1. *Dial 100# on your phone: This will open the Airtel service menu.
2. Select option 8: Get PUK.
3. Select option 2: Another Number.
4. Enter the mobile number: Enter the number of the line that needs the PUK.
5. Enter the ID or Passport number: This should be the number used to register the Airtel line.
6. Confirm the details and send: Ensure the ID or Passport number is correct.
7. Receive the PUK: Airtel will send an SMS with the PUK number for the specified line.

Airtel Customer Care Contacts

If you are unable to retrieve your PUK using the methods above, you can contact Airtel Customer Care for assistance.

• Phone: 0733 100 100 or 100

By following these steps, you should be able to quickly and easily retrieve your PUK number and regain access to your Airtel SIM card.