How to Forward Calls and Messages on Safaricom: A Complete Guide

Safaricom offers several useful features for managing your calls and messages, and one of the most helpful is call and SMS forwarding. This allows you to redirect your incoming calls and text messages to another number, making it easier to stay connected, even when you can’t answer your phone. Whether you’re in a meeting, traveling, or simply need to redirect calls to a different number, this feature provides flexibility and control.

In this guide, we’ll show you how to forward calls and messages on Safaricom, covering all the different types of forwarding options available, how to set them up, and how to stop forwarding when it’s no longer needed.

What Is Call and SMS Forwarding on Safaricom?

Call forwarding allows you to direct incoming calls from your Safaricom number to another phone number. You can choose to forward calls in different situations, such as when you’re busy, unreachable, or when you don’t answer the phone.

Similarly, SMS forwarding lets you redirect text messages to another number, which is useful when you’re managing multiple devices or want to consolidate communications in one place.

How to Forward Calls on Safaricom

1. Forward All Calls to Another Number

To forward all incoming calls to a specific number:

1. Dial 21*destination number#
   For example: 21*0722123456# to forward all calls to 0722123456.
2. Wait for confirmation, and restart your phone to activate the forwarding.

To check if your calls are being forwarded, dial #21#.

2. Forward Calls When Busy

If you’re on another call and don’t want to miss any important calls, forward them to another number:

1. Dial 67*destination number#
   Example: 67*0722123456# to forward calls when busy.
2. After receiving confirmation, restart your phone.

Check if it’s active by dialing #67#.

3. Forward Calls When Unreachable

If your phone is off or you’re out of network coverage, forward calls to another number:

1. Dial 62*destination number#
   Example: 62*0722123456# to forward calls when unreachable.
2. Restart your phone after confirmation.

To check the status, dial #62#.

4. Forward Calls When Unanswered

If a call rings several times without being answered, you can forward it to another number:

1. Dial 61*destination number#
   Example: 61*0722123456# to forward calls after several rings.
2. Wait for confirmation and restart your phone.

To check if it’s working, dial #61#.

5. Forward Calls to Voicemail

If you prefer to direct calls straight to voicemail, use the following numbers:

• When busy: Dial 67*0722122122# or 67*0722188188#
• When unreachable: Dial 62*0722122122# or 62*0722188188#
• When unanswered: Dial 61*0722122122# or 61*0722188188#

How to Forward SMS Messages on Safaricom

To forward your text messages to another number, follow these steps:

1. Dial 21destination number16#
   Example: 21072212345616# to forward SMS messages to 0722123456.
2. Wait for a confirmation message that will let you know the service is active.

This is ideal for those who use multiple phones or want to centralize their text communications.

How to Stop Call and SMS Forwarding

If you no longer want to forward your calls or SMS, here’s how to disable the service:

Stop All Call and SMS Forwarding

1. Dial ##002# to turn off all forwarding services.

You’ll receive a confirmation message, and your phone will return to its normal state.

Stop Call Forwarding for Specific Situations

• To stop forwarding all calls: Dial ##21#
• To stop forwarding calls when busy: Dial ##67#
• To stop forwarding calls when unreachable: Dial ##62#
• To stop forwarding calls when unanswered: Dial ##61#

These codes deactivate the forwarding settings for the respective situations, giving you complete control over when and how your calls are forwarded.

Practical Tips for Call and SMS Forwarding

• Use Forwarding for Business: If you run a business, you can forward your calls to another device or colleague when you’re unavailable, ensuring no customer call is missed.
• Forward Calls to Voicemail When in Meetings: If you’re in a meeting or need to focus, forwarding calls to voicemail helps you avoid distractions while still recording missed calls.
• Manage Multiple Devices: SMS forwarding is great for those using multiple devices or numbers, allowing all your messages to be received in one location.
• Regularly Check Your Forwarding Status: If you’re unsure whether your forwarding setup is active, dial the corresponding status check code (e.g., #21#, #67#, #62#, or #61#).

Conclusion

Call and SMS forwarding on Safaricom is a convenient way to manage your communications, whether you need to direct calls to another device, avoid interruptions during meetings, or ensure you don’t miss important messages. With the simple shortcodes provided by Safaricom, you can easily set up and control when and how your calls and messages are forwarded.

By following this guide, you can set up, check, and deactivate call and SMS forwarding on your Safaricom line, allowing you to stay connected with ease and flexibility, no matter the situation.