If you need to change the phone number linked to your HELB (Higher Education Loans Board) registration, the process requires submitting a form rather than updating it directly through the HELB mobile app or portal. Follow the steps below to update your phone number and keep your account details up to date.
Steps to Change Your HELB Registration Phone Number:
Step 1: Download the Personal Details Change Request Form
To begin, download the HELB personal details change request form from the official HELB website. This form will allow you to update your contact details, including your phone number.
Step 2: Fill Out the Form
Once you’ve downloaded the form, fill in your updated phone number and any other details that need to be changed. Double-check all the information for accuracy to avoid delays in processing.
Step 3: Attach Your National ID
Scan a copy of your National ID card. This is necessary to verify your identity and ensure the requested changes are authorized by the rightful account holder.
Step 4: Submit the Form
You can submit the form along with your National ID in one of two ways:
- Email: Scan the completed form and your ID, then email them to [email protected].
- HELB Huduma Centre: You can also deliver the form in person at the nearest HELB Huduma Centre for processing.
Additional Assistance:
If you encounter any difficulties or need further guidance, you can contact HELB directly at 0711052000 or send an email to [email protected]. They may ask you to fill out the form again or provide additional information.
Useful Information:
It’s important to note that HELB has transitioned to HEF (Higher Education Fund), so keep an eye on any changes to the process that might come with this transition. For now, the outlined steps remain the most reliable way to update your registration details.
Conclusion:
Updating your phone number for HELB registration is a straightforward process, requiring you to fill out and submit the personal details change form. Although it requires some paperwork, following these steps ensures your contact information is kept current, helping you avoid any communication issues with HELB.
