If your vehicle’s logbook has been lost, stolen, or damaged, applying for a duplicate through the National Transport and Safety Authority (NTSA) is essential. This guide walks you through the process using the eCitizen portal.
Requirements for a Duplicate Logbook Application
Before beginning your application, ensure you have the following documents ready:
- Police Report: A report confirming the loss or theft of your logbook.
- Sworn Affidavit: A notarized affidavit explaining the circumstances of the loss or damage.
- Tape Lift Report: This report verifies the vehicle’s chassis and engine numbers.
Step-by-Step Application Process
Follow these steps to apply for a duplicate logbook:
- Log into eCitizen
- Visit the eCitizen portal and log into your account using your credentials.
- Access the NTSA Services Portal
- Navigate to the NTSA Service Portal within eCitizen.
- Start the Application
- Click on “Motor Vehicle Services” and then select “View”.
- Choose “Duplicate Logbook” to begin the application process.
- Provide the Reason for Application
- Select why you need a duplicate logbook (e.g., lost, stolen, or damaged).
- Upload Supporting Documents
- Combine your required documents (police report, affidavit, and tape lift report) into a single PDF file and upload it.
- Select Collection Office
- Choose your preferred NTSA office for logbook collection.
- Enter Collector’s Details
- Provide details of the person who will collect the logbook.
- Declaration and Submission
- Check the declaration box, preview your application, and click “Submit”.
- Pay the Application Fee
- Pay KES 2,550 using the available payment options.
- Wait for Processing
- The new logbook will be ready for collection after 3 business days.
How to Get a Vehicle Copy of Records
If you need information about your vehicle rather than a duplicate logbook, you can apply for a Copy of Records. This document provides:
- Chassis and engine numbers
- Owner’s details
- Vehicle make and model
- Year of manufacture
- Registration date
- Legal claims (if any)
Steps to Get a Copy of Records
- Log into eCitizen
- Access the NTSA portal through your eCitizen account.
- Select Services
- Choose “Motor Vehicles Copy of Records” from the list of available services.
- Enter Vehicle Details
- Input the vehicle’s registration or chassis number.
- Submit and Pay
- Pay the fee of KES 550.
- Download the Document
- Once processed, download your Copy of Records from the “Application History” section.
Key Points to Remember
- Duplicate Logbook Cost: KES 2,550
- Processing Time: 3 business days for a duplicate logbook.
- Copy of Records Cost: KES 550.
By following these steps, you can efficiently apply for a duplicate logbook or obtain your vehicle’s Copy of Records, ensuring smooth and hassle-free transactions with NTSA.