How to Apply for a Duplicate Logbook (NTSA eCitizen Guide)

If your vehicle’s logbook has been lost, stolen, or damaged, applying for a duplicate through the National Transport and Safety Authority (NTSA) is essential. This guide walks you through the process using the eCitizen portal.

Requirements for a Duplicate Logbook Application

Before beginning your application, ensure you have the following documents ready:

1. Police Report: A report confirming the loss or theft of your logbook.
2. Sworn Affidavit: A notarized affidavit explaining the circumstances of the loss or damage.
3. Tape Lift Report: This report verifies the vehicle’s chassis and engine numbers.

Step-by-Step Application Process

Follow these steps to apply for a duplicate logbook:

1. Log into eCitizen
   • Visit the eCitizen portal and log into your account using your credentials.
2. Access the NTSA Services Portal
   • Navigate to the NTSA Service Portal within eCitizen.
3. Start the Application
   • Click on “Motor Vehicle Services” and then select “View”.
   • Choose “Duplicate Logbook” to begin the application process.
4. Provide the Reason for Application
   • Select why you need a duplicate logbook (e.g., lost, stolen, or damaged).
5. Upload Supporting Documents
   • Combine your required documents (police report, affidavit, and tape lift report) into a single PDF file and upload it.
6. Select Collection Office
   • Choose your preferred NTSA office for logbook collection.
7. Enter Collector’s Details
   • Provide details of the person who will collect the logbook.
8. Declaration and Submission
   • Check the declaration box, preview your application, and click “Submit”.
9. Pay the Application Fee
   • Pay KES 2,550 using the available payment options.
10. Wait for Processing
    • The new logbook will be ready for collection after 3 business days.

How to Get a Vehicle Copy of Records

If you need information about your vehicle rather than a duplicate logbook, you can apply for a Copy of Records. This document provides:

• Chassis and engine numbers
• Owner’s details
• Vehicle make and model
• Year of manufacture
• Registration date
• Legal claims (if any)

Steps to Get a Copy of Records

1. Log into eCitizen
   • Access the NTSA portal through your eCitizen account.
2. Select Services
   • Choose “Motor Vehicles Copy of Records” from the list of available services.
3. Enter Vehicle Details
   • Input the vehicle’s registration or chassis number.
4. Submit and Pay
   • Pay the fee of KES 550.
5. Download the Document
   • Once processed, download your Copy of Records from the “Application History” section.

Key Points to Remember

• Duplicate Logbook Cost: KES 2,550
• Processing Time: 3 business days for a duplicate logbook.
• Copy of Records Cost: KES 550.

By following these steps, you can efficiently apply for a duplicate logbook or obtain your vehicle’s Copy of Records, ensuring smooth and hassle-free transactions with NTSA.