If you’re a customer at Bank of America and need to ask a question, leave feedback, or discuss an issue with your account, there are various ways to get in touch. Depending on your needs, you can contact the bank via phone, post, social media, their website, or in person. Here’s how to reach out to Bank of America:
Things You Should Know
- Phone: Call Bank of America’s customer service at 1(800)432-1000 for checking or savings account issues.
- Email: Sign into your account and click on “Contact Us” in the “Help & Support” menu to send a secure message.
- In-Person: Visit Bank of America Locations to find a nearby branch and schedule an appointment.
Method 1: Contacting Bank of America by Phone
- Call 1(800)432-1000 for checking and savings customer service matters.
- Discuss routing and account numbers, fraud prevention, card replacement, address changes, and more.
- Representatives are available Monday to Friday, 8:00 am – 11:00 pm ET, and Saturday and Sunday, 8:00 am – 8:00 pm ET.
- For Spanish assistance, dial 1(800)688-6086.
- Dial 1(800)732-9194 for credit card customer service.
- Address credit card applications, account balances, rewards, fees, and disputes.
- Representatives are available 24/7.
- To activate your credit card, call 1(800)276-9939. For billing inquiries, call 1(866)266-0212. International collect: 1(757)677-4701.
- Call 1(800)432-1000 for online banking support.
- Get help with passcode changes, account sign-ins, online banking enrollment, and check orders.
- Representatives are available 24/7.
- Visit the contact page for additional contact numbers.
- Select a topic like ATMs, notary services, small business banking, and insurance for specific contact details.
Method 2: Contacting Bank of America Online
- Send a secure message through Bank of America’s online system.
- Sign into your account, click “Contact Us” in the “Help & Support” menu, choose a topic, and send a message.
- Expect a reply in 2-4 business days.
- This secure method ensures your information is protected.
- Tweet at @BofA_Help for a direct response.
- Visit Bank of America Help on Twitter and post your query.
- Avoid sharing secure information in tweets.
- Send a direct message on the Bank of America Facebook page.
- Visit Bank of America on Facebook and click “Message.”
- Type your message and send it. Expect a response within 1-2 hours.
Method 3: Contacting Bank of America by Mail
- Mail general correspondence to Bank of America’s Tampa, FL location.
- Address: Bank of America, PO Box 25118, Tampa, FL 33622-5118.
- Include your return address and proper postage.
- Find specific addresses for credit card, insurance, and corporate banking mail.
- For credit card inquiries: Credit Card Contact Us.
- For insurance: Insurance and Protection Contact Us.
- For corporate banking: Corporate Banking Contact Us.
Method 4: Visiting Bank of America in Person
- Use the Bank of America Locator to find a nearby location.
- Enter your address, zip code, or landmark to search for a branch.
- Visit on weekdays from 10:00-12:00 for shorter lines.
- Weekends and evenings are busier, so visiting early in the day can save time.
- Schedule an appointment for a convenient meeting option.
- Log into your account, select a topic, choose a date and time, and provide your contact information.
- Schedule appointments for home loans, investments, or other specialized services.
- Note that teller transactions do not require appointments.
