Sony has temporarily halted sales of its flagship Xperia 1 VII smartphone in Japan following widespread user complaints about serious functionality problems. Sony Suspends Xperia 1 VII Sales Due to Software Glitches
Unexpected Shutdowns and Boot Failures
Just weeks after the Xperia 1 VII became available in Sony’s home market, users began reporting critical device malfunctions. The most common problems include:
- Random shutdowns
- Spontaneous reboots
- Complete failure to power on
These issues affect the core functionality of the phone, rendering it unusable in some cases.
Sony Responds with Temporary Sales Suspension
In response, Sony has suspended both shipments and retail sales of the Xperia 1 VII while it investigates the cause. The move comes as part of the company’s effort to prevent further customer frustration and device damage.
Recovery Instructions for Affected Users
For users whose Xperia 1 VII won’t turn on, Sony recommends holding both the power button and volume up button for about 20 seconds to force a reboot. Once powered on, users should install the latest software update immediately.
However, Sony’s own statement casts some doubt. While it points users toward the update as a fix, it also notes that the underlying cause remains under investigation, suggesting that the patch may be temporary or incomplete.
Premium Device Faces Setback
The Xperia 1 VII, which comes with 12GB of RAM and 256GB storage, was priced around €1,499 / £1,399, targeting high-end Android buyers. The premium positioning of the phone makes these glitches particularly disappointing for early adopters.
Unclear Timeline for Resolution
Sony has not provided a timeline for when sales will resume or when a permanent fix will be available. For now, users experiencing problems are encouraged to contact Sony support if the suggested reboot and update procedures fail.
