KPLC token meters are a new type of energy meter being offered to every household and business nationwide by Kenya Power and Lighting Company (KPLC), the state-owned utility facility responsible for electricity distribution, transmission, and retail in Kenya.
As a fully digital prepaid meter with an easy-to-use smart in-home display unit, these devices are replacing traditional postpaid electricity meters, which often lead to inaccurate billing due to mechanical measurement errors.
With the KPLC token meter, customers have greater control over energy payments, allowing them to closely monitor usage in kilowatt hours (kWh) and manage their energy costs effectively. Purchasing electricity tokens before using them helps users avoid unexpected debt accumulation.
Essential Codes for KPLC Token Meters
1. Buying KPLC Tokens via M-Pesa (2025 Update)
- Solution: On your Safaricom line, go to M-Pesa, select Lipa na M-Pesa, and use KPLC paybill number 888880 to buy your tokens. Enter your meter number as the account number to complete the transaction successfully.
2. Finding Your KPLC Token Meter Number
- Solution: Depending on your smart meter type, use the following codes:
- Conlog meters:
#100# - Actaris meters:
100then Enter - Hexing meters:
804#then press the blue key - Shenzhen meters:
65
- Conlog meters:
3. Loading Tokens on Your Smart KPLC Meter
- Solution: For all KPLC token meters, key in the token number received via SMS, then press Enter or the # key.
4. Retrieving the Last Purchased Token
- Solution: Use the following codes:
- Actaris meter:
200>Enter - Conlog meter:
#215#>Enter - Hexing meter:
818#>Enter - Shenzhen meter:
76>Enter
- Actaris meter:
5. Stopping Irritating Beep Sounds from a KPLC Prepaid Meter
- Solution: Silence the beeping using the following methods:
- All meters: Press
00, then Enter or# - Shenzhen meter:
1037, then Enter (press three times) - Hexing meter:
812# - Conlog meter: Long press
# - Actaris meter: Press the Enter key
- All meters: Press
For further assistance with KPLC token meters, contact:
- National Contact Centre:
97771 - USSD Help Service: Dial
*977#
CIU Meter Codes or Customer Interface Unit (CIU) codes
| Inhemeter | |
| Troubleshooting code | 95 |
| Tripping Code | 0000-0000-0001-5099-7584 |
| Commissioning Code | 1275-4194-1448-6450-5970 |
| Inhemeter Pairing Code: | 596-986-86+Meter No |
| Clou | |
| Troubleshooting code | 95 |
| Tripping Code | 0000-0000-0001-5099-7584 |
| Commissioning Code | 0028-8230-3762-8593-2100 |
| Clou Pairing Code: | 159-357-0+Meter No |
| Hexing | |
| Troubleshooting code | 806 |
| Tripping Code | 868 |
| Commissioning Code | 0000-0000-1375-7317-3770 |
| Hexing Pairing Code: | 1807-5773-902+Meter No |
| Conlog | |
| Troubleshooting code | – |
| Tripping Code | 1 |
| Commissioning Code | 1275-4194-1448-6450-5970 |
| Conlog Pairing Code: | #36#+Meter No |
Types of KPLC Prepaid Meters
- Conlog
- Hexing
- Actaris
- Shenzen
- Inhemeter
- Clou
KPLC Prepaid Meter Reset Code/How to Reset KPLC token meter
To reset KPLC Prepaid Meter press 00 then enter or # to reset the meter
