To redeem your Bonga Points, simply dial *126# and select “Lipa Na Bonga “. You will be asked to enter the Till No/Pay bill No the amount you want to pay and your Service PIN. If you have forgotten your Service PIN, simply click forget to reset it.
Business Rules;
This Service is available to all Safaricom Prepay and Post Pay subscribers who are enrolled to Bonga Points.
Prepay subscribers and Individual Post pay subscribers will be able to redeem for goods & services at Select Pay bills & All Buy goods merchants
Corporate Post pay customers will need to work with their Relationship managers from enterprise business to guide on a process to redeem for goods and services for the corporate client
What is the conversion rate for Lipa na Bonga Service (Bonga Popote)?
Customer will exchange 5 Bonga point to KES 1
How will I confirm if I have paid using my Bonga points?
To confirm a transaction, compare the MPESA transaction ID you have received with the one that the Lipa na MPESA merchant has received. To note, all payments paid using Bonga points will come with the customer name as ‘Safaricom Bonga Everywhere’
What happens if I pay into a till but have insufficient Bonga Points?
The transaction will only be completed successfully if you have insufficient points in your account.
How can I check the number of points I need to pay for my bill?
To check how many points, you need to pay for your bill, dial *126# select ‘Lipa Na Bonga’, then select ‘Bonga Calculator’. You will be requested to put in the amount you want to pay. You will then get a response showing the number of points you will need to pay your bill.
Are there any extra charges when I pay using Bonga Points?
No, there are no extra charges. Only the Bonga Points value of the bill you are paying will be deducted from your Bonga balance when you redeem
What can I do If I don’t have enough Bonga Points?
TYou can calculate how much your Bonga points can cover on *126# when you go to Lipa na Bonga and use the Bonga Calculator. Thereafter let the merchant know that you will be paying partly with Bonga points and the rest of the payment you can make via Lipa na MPESA
Bonga Deals
What is Bonga Deals?
Bonga Deals are discounts with Safaricom partners that reward customers relevantly based on interests, location, behavior and segment. Customers on the Bonga Loyalty scheme get an added value of Bonga Deals for using their Bonga Points at different Lipa na MPESA merchant outlets.
Who qualifies for Bonga Deals?
All 30-day active Prepay, Post pay and Home customers on the Bonga Loyalty scheme qualify for different deals based on their location and segment
How can I access Bonga Deals?
Customers can access Bonga Deals through Safaricom USSD channel *126#, MySafaricom App and Web channel under Bonga Rewards.
What is the process of redeeming the Bonga Deal?
NCustomer will go to the channels available *126#, MySafaricom App, Web and go to the Option Bonga Deals. Customer will then choose the deal they would want to redeem and confirm redemption. The customer will then get a voucher code that will be used to redeem the offer.
The customer will then give the merchant the voucher code and enjoy the discount as they make their payment using Bonga points or part Bonga
What is the Validity of the deal?
The validity of the offer will be dependent on the partner and will vary based on the negotiated discount.
Do I have to use my Bonga Points when redeeming?
Yes, you can use full Bonga points or ask the merchant to use Part cash & Part Bonga when doing the redemption.
What if I have enrolled on Bonga but don’t have Bonga points now?
You can still enjoy the offer as you continue to accumulate your Bonga points.
How many times can I subscribe to an offer?
A customer can subscribe as many times as the want to the offer if its valid.
How many times can I redeem the voucher number received?
You can only redeem the voucher received once.
Do I have to use my Bonga Points when redeeming?
Yes, you can use full Bonga points or ask the merchant to use Part cash & Part Bonga when doing the redemption.
What if I have enrolled on Bonga but don’t have Bonga points now?
You can still enjoy the offer as you continue to accumulate your Bonga points.
