Nairobi, Friday, 31st May 2024—Kenya Power has announced a significant upgrade to its prepaid (token) system scheduled for the upcoming weekend. The upgrade will take place from Sunday, 2nd June at 10:00 PM to Monday, 3rd June at 10:00 PM. During this period, the purchase of electricity tokens and other prepaid services will be temporarily unavailable. It is important to note that this exercise will not affect customers on the postpaid (bill) service.
Important Information for Prepaid Customers
To minimize service disruption, Kenya Power urges all prepaid customers to purchase their electricity tokens ahead of this planned system interruption. This proactive measure will help ensure that customers do not experience any inconvenience during the upgrade period.
Purpose of the Upgrade
The primary goal of this upgrade is to enhance the quality of service delivery to customers. By upgrading the prepaid system, Kenya Power aims to provide a more efficient and reliable service experience.
Customer Guidance
Customers who purchase tokens via M-PESA should take note of this announcement and plan accordingly. Kenya Power encourages customers to make the necessary arrangements to avoid any potential service interruptions.
More Information
For additional details and updates, customers can visit Kenya Power’s various online platforms:
- KPLC WhatsApp
- Twitter: Kenya Power
- Twitter: Kenya Power Care
- Instagram: Kenya Power
- Facebook: Kenya Power
- YouTube: Kenya Power
Contact Information
For any further inquiries, customers can reach out to Kenya Power through the following contact details:
- Website: Kenya Power
- Email: [email protected]
- Customer Service Line: *977#
Conclusion
Kenya Power’s upcoming system upgrade is a strategic move aimed at improving service delivery for its prepaid customers. By preparing in advance, customers can ensure a smooth transition and continued access to essential electricity services during the upgrade period.
