How to Open a KCB M-BENKI Account

KCB M-BENKI is a unique mobile banking solution from Kenya Commercial Bank (KCB) that offers a seamless banking experience right from your mobile phone. With M-BENKI, you can earn interest, access loans, transfer money directly to your bank account, and more. Opening an M-BENKI account is easy and can be done using your ID number and M-PESA. Here’s how you can open your KCB M-BENKI account for free.

Steps to Open a KCB M-BENKI Account

1. Access M-PESA Menu:
   • On your mobile phone, go to the M-PESA menu.
2. Select Lipa na M-PESA:
   • Choose the Lipa na M-PESA option.
3. Choose Paybill:
   • Select the Paybill option from the menu.
4. Enter KCB Paybill Number:
   • Enter the KCB Bank Paybill number 522522.
5. Enter Account Number:
   • In the account number field, type ID followed by your National ID number without any spaces. For example, if your ID number is 12345678, you would enter ID12345678.
6. Enter Amount:
   • Enter the amount you wish to deposit. This initial deposit can be any amount as per your preference.
7. Enter M-PESA PIN:
   • Key in your M-PESA PIN and confirm the transaction.
8. Receive SMS Notifications:
   • You will receive two SMS messages. One will contain your new KCB M-BENKI account number, and the other will provide a temporary One Time PIN (OTP).
9. Change Your PIN:
   • Use the temporary OTP to change to a 4-digit PIN of your choice. Ensure your PIN is kept secret and never shared with anyone.

How to Deposit and Withdraw Cash with a KCB M-BENKI Account

Deposit Methods:

1. KCB Mtaani Agents:
   • Deposit cash for free at any KCB Mtaani Agent.
2. M-PESA to M-BENKI:
   • Deposit funds from your M-PESA account to your M-BENKI account using the Paybill number 522522. Follow the same steps as you did to open the account.

Withdrawal Methods:

1. KCB Mtaani Agents:
   • Withdraw cash at any KCB Mtaani Agent (charges apply).

KCB Bank Contact Information

In case you encounter any issues or need further assistance, you can reach out to KCB Bank through the following channels:

• Contact Centre:
  • +254711087000
  • +254732187000
  • +254202287001
• WhatsApp:
  • +254711087087
• Card Support (for prepaid and credit card issues):
  • +254711087222
• Email:
  • [email protected]
• SMS Shortcode:
  • 22522

By following these steps, you can easily open and manage your KCB M-BENKI account from the comfort of your home. This mobile banking solution offers convenience and accessibility, making banking easier for all Kenyans.