How to Transact on Airtel Money in Kenya

Airtel Money has become an indispensable tool for millions of Kenyans, offering seamless mobile transactions that cater to a wide range of financial needs. Whether you’re depositing money, sending funds to loved ones, withdrawing cash, or purchasing airtime, Airtel Money provides a convenient and secure way to handle your finances right from your mobile phone.

Deposit Money

1. Visit an Agent: Locate any Airtel Money agent or Airtel Shop near you with the help of *100#. Bring your original identification document for verification.
2. Inform and Deposit: Inform the agent of the amount you wish to deposit. Hand over the cash to the agent.
3. Transfer and Confirmation: The agent will transfer e-value to your Airtel Money account. You’ll receive an SMS notification from Airtel Money confirming the successful deposit.

Send Money

1. Dial *334#: Access the Airtel Money menu from your Airtel mobile phone.
2. Select Send Money: Follow the prompts to select “Send Money”.
3. Recipient Details: Choose the network of the recipient (Airtel or other networks), enter their phone number, specify the amount, and input your PIN.
4. Confirmation: You will receive an SMS confirming the successful transaction.

Note: If you send money to the wrong Airtel number, you can reverse the transaction by dialing *334#, selecting “My Account”, then “Reverse transaction”. Alternatively, contact Airtel customer service at 100 for assistance.

Withdraw Money

1. Visit an Agent: Go to your nearest Airtel Money agent, ensuring you have your original identification document.
2. Confirm Availability: Verify with the agent if they have enough float for your withdrawal.
3. Initiate Withdrawal: Dial *334#, select “Withdraw Money”, enter the agent code, specify the amount you wish to withdraw, and enter your PIN.
4. Confirmation: You’ll receive an SMS from Airtel Money confirming the successful withdrawal.

Buy Airtime

1. Dial *334#: Access the Airtel Money menu on your phone.
2. Select Buy Airtime: Choose between “Self” (for your own number) or “Other Number” (for another Airtel number).
3. Specify Amount: Enter the amount of airtime you wish to purchase and input your PIN.
4. Bonus Airtime: Every purchase of airtime via Airtel Money includes an additional 25% airtime bonus valid for 24 hours.

By following these simple steps, you can efficiently manage your finances using Airtel Money, enjoying the convenience of mobile transactions without the need for traditional banking methods. Whether you’re depositing money, sending funds, withdrawing cash, or purchasing airtime, Airtel Money ensures your transactions are secure, swift, and accessible wherever you are in Kenya. Experience the ease of mobile financial services with Airtel Money today!