How to Report Power Outage to Kenya Power and Lighting Company (KPLC)

Power outages can disrupt daily life and businesses, making it essential to report them promptly for resolution. Kenya Power and Lighting Company (KPLC) offers multiple ways for customers to report power interruptions effectively. This guide outlines how to report a power outage to KPLC.

Reasons for Power Outages

Power interruptions can be caused by:

• Weather conditions (storms or heavy rains).
• Accidents or fallen poles.
• Animals interfering with power lines.
• Natural calamities.
• Vandalism.
• Planned maintenance by KPLC.

KPLC typically announces planned outages in advance through:

• The KPLC website.
• Social media platforms (Facebook and Twitter).
• Local newspapers.

How to Report Power Outage to KPLC

Via USSD

1. Dial *977# on your phone.
2. Select “Report Incidences” from the menu.
3. Choose the type of incidence:
   • Power Incidence (for power outages).
   • Safety Incidence.
   • Safety Misconduct.
4. Select your account type (e.g., residential, business).
5. Specify the cause of the outage if known (e.g., fallen pole, storm).
6. A complaint will be logged, and you will receive a reference number for follow-up.

By Dialing

• Call 97771 directly to report an outage or other power-related issues.

Through Social Media

• Twitter: Reach out to KPLC via @KenyaPower_Care.
• Facebook: Use the Kenya Power official page.
• Provide detailed information, including:
  • Landmarks (e.g., schools, hospitals, notable buildings).
  • The exact location for easier identification.

Self-Service Portal

• Visit KPLC’s Self-Service Portal to:
  • Log complaints.
  • Track the status of reported incidences.

Kenya Power Contact Information

For assistance, you can also reach out via:

• Head Office: Stima Plaza, Parklands, Nairobi.
• Hotline Numbers:
  • 97771
  • 0703 070 707
  • 0732 170 170
• Email: [email protected].

Tips for Reporting a Power Outage

• Be specific: Include landmarks and descriptions to help KPLC identify the problem area quickly.
• Note your reference number: Use it for follow-up inquiries.
• Stay informed by checking KPLC’s announcements about planned outages and maintenance schedules.

By reporting outages promptly and accurately, you can help ensure faster restoration of power in your area.