If the error code shown on your device also has numbers in parentheses ( ), search for that exact error code in our Help Center to get the right steps. Example: ui-800-3 (123456)
If the error code on your device shows only ui-800-3, it means information stored on your device needs to be refreshed, or a network issue stopped Netflix from opening.
To fix the problem, follow the steps for your device.TV or TV-connected device
These steps can fix this error on your TV or a device that connects to your TV, like a streaming stick, media player, set-top box, or Blu-ray player.Restart your device
- Unplug your device from power.
- Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
- Plug your device back in.
- Turn your device on and try Netflix again.
- Turn off your device, then unplug your modem and router from power.
- After 30 seconds, plug in your modem and router.
- Wait 1 minute, then turn on your device.
- Try Netflix again.
Note:Some devices, modems, and routers might take longer to reconnect to the Internet.Sign out of Netflix
- Go to the Netflix home screen, then go left to open the menu.
- At the bottom, select Get Help > Sign out > Yes.
- Sign back in, then try Netflix again.
If your device is on an error screen:
- Select More Details.
- Select Sign out or Reset.
- Sign back in, then try Netflix again.
If you can’t find Get Help or Sign out:
- Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
- On the menu that appears, select Sign out, Reset, or Deactivate.
Restore your default connection settings
If you’ve changed the connection settings on your device, you’ll need to change them back to default.
These settings could include:
- Custom modem settings.
- Virtual Private Network (VPN) or proxy service settings.
- Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you’ve reset these settings, try Netflix again.
If the steps above didn’t work, follow the steps for your device.Samsung TV
If you’re using a Samsung device, you may need to reset Samsung’s Smart Hub. To get the steps to reset Smart Hub, go to Samsung’s support site or contact Samsung for help.Amazon Fire TV/Stick
Reinstall the Netflix app
To uninstall Netflix:
- Using your Fire TV remote, press Home
. - Go to the Netflix app, then press Options.
- Select Uninstall.
- Select Uninstall again to confirm.
.
.To reinstall Netflix:
- Using your Fire TV remote, press the Netflix button.
- Select Download, then select Open.
- Try Netflix again.
Contact the device manufacturer
These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.
To fix this issue, you’ll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
- Update your device’s firmware or software to the latest version.
- Restore your device to its original settings, like when you first got it.
If they can’t fix the problem or these steps don’t work, you’ll need to use a different device to watch Netflix.Google Nexus Player
Netflix is no longer available on the Google Nexus Player.
You can still enjoy Netflix on many TVs and streaming devices as well as phones, tablets, and computers. To browse a list of Netflix-supported devices, go to our supported devices page.Video game consoleRestart your device
- Turn off your device.Note:If you aren’t sure your device is completely off, or if you can’t find a power button, then unplug the power cable.
- Leave your device off for at least 30 seconds.
- Turn on your device and try Netflix again.
- Turn off your device, then unplug your modem and router from power.
- After 30 seconds, plug in your modem and router.
- Wait 1 minute, then turn on your device.
- Try Netflix again.
Note:Some devices, modems, and routers might take longer to reconnect to the Internet.Sign out of Netflix
- Go to the Netflix home screen, then go left to open the menu.
- At the bottom, select Get Help > Sign out > Yes.
- Sign back in, then try Netflix again.
If your device is on an error screen:
- Select More Details.
- Select Sign out or Reset.
- Sign back in, then try Netflix again.
If you can’t find Get Help or Sign out:
- Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
- On the menu that appears, select Sign out, Reset, or Deactivate.
If the steps above didn’t work, follow the steps for your device.PlayStation 3Check your PlayStation’s DNS settings
- On the home screen, select Settings.
- Choose Network Settings > Internet Connection Settings > OK.
- Choose Custom.
- Choose the connection type you use:
- For Wireless, choose these options:
- Under the WLAN section, choose Enter Manually.
- Choose IP Address Setting.
- For Wired Connection, choose Auto-Detect for Operation mode.
- For Wireless, choose these options:
- As you go through the next settings, choose these options:
- IP Address Setting > Automatic
- DHCP Host > Do Not Set
- DNS Setting > Automatic
- Proxy Server > Do Not Use
- MTU > Automatic
- UPnP > Enable
- To save your settings, press the X button.
- Choose Test Connection.
- Try Netflix again.
Uninstall the Netflix app
- Go to the PS3 Home Screen by pressing PS button > Quit > Yes.
- Go to the TV/Video Services section and highlight Netflix.
- Press the Triangle button.
- Choose Delete.
- Choose Yes.
Reinstall the Netflix app
- Go to the PS3 Home Screen by pressing PS button > Quit > Yes.
- Go to the TV/Video Services section and choose Netflix.
- Choose Yes to download it.
Contact your internet service provider
If the steps don’t fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
- Check for an internet outage in your area.
- Fix common router or modem issues and incorrect network settings.
- Restart or reset your network’s connection.
While talking with your ISP, let them know:
- Whether the issue happens only on one device, or other devices on the same network.
- Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
- Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
- Try playing Netflix again to make sure the problem is fixed.
PlayStation 4Check your PlayStation’s DNS settings
- Go to the main menu, then select Settings.
- Select Network > Set Up Internet Connection.
- Choose the connection type you use:
- For Use Wi-Fi choose Custom, then choose your Wi-Fi network.
- For Use a LAN Cable choose Custom > Operation mode.
- As you go through the next settings, choose these options:
- IP Address Settings > Automatic
- DHCP Host > Don’t Specify
- DNS Settings > Automatic
- Proxy Server > Don’t Use
- MTU Settings > Automatic
- Choose Test Connection.
- Try Netflix again.
Uninstall and reinstall the Netflix app
- Begin from the PS4 home screen.
- If you’re not already on the home screen, hold the PS button in the middle of the controller, select Close Application, then select OK.
- Navigate to the TV & Video section and highlight Netflix.
- Press the Options button on the controller.
- Select Delete.
- Select OK.Note:Deleting the Netflix app will not remove the Netflix icon from your PS4 home screen.
- Select the Netflix icon. The PlayStation store will launch.
- Select the Download icon.
- Once Netflix has finished downloading, select Start.
- Sign in to your Netflix account and attempt to stream again.
- You may be prompted to sign in to your PlayStation Network (PSN) account first.
Contact your internet service provider
If the steps don’t fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
- Check for an internet outage in your area.
- Fix common router or modem issues and incorrect network settings.
- Restart or reset your network’s connection.
While talking with your ISP, let them know:
- Whether the issue happens only on one device, or other devices on the same network.
- Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
- Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
- Try playing Netflix again to make sure the problem is fixed.
Xbox 360Check your Xbox’s DNS settings
- Press the Guide button on your controller.
- Go to Settings and choose System Settings.
- Choose Network Settings.
- Choose your network then choose Configure Network.
- Choose DNS Settings and choose Automatic.
- Turn your Xbox off and back on.
- Try Netflix again.
Uninstall and reinstall the Netflix app
Uninstall Netflix
- Go to the Xbox 360 Dashboard, then go to Apps.
- Select My Apps, then highlight the Netflix app.
- Press the X button, then select Delete > Yes.
Reinstall Netflix
- On the Xbox 360 Dashboard, go to Apps.
- Select Netflix to get the app.
- Try Netflix again.
Contact your internet service provider
If the steps don’t fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
- Check for an internet outage in your area.
- Fix common router or modem issues and incorrect network settings.
- Restart or reset your network’s connection.
While talking with your ISP, let them know:
- Whether the issue happens only on one device, or other devices on the same network.
- Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
- Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
- Try playing Netflix again to make sure the problem is fixed.
Xbox OneCheck your Xbox’s DNS settings
- Press the Xbox button to open the Guide.
- In the Profile & system menu, select Settings.
- Select General > Network Settings > Advanced Settings > DNS Settings.
- Select Automatic.
- Try Netflix again.
Uninstall and reinstall the Netflix app
Uninstall the Netflix app:
- Begin from the Xbox Dashboard.
- Select My Games & Apps.Note:You may need to scroll down to see this option.
- Select Apps from the options on the left.
- Highlight the Netflix app and press the Menu button on the controller.
- Select Manage App.
- Select Uninstall All.
- Select Uninstall All again to confirm.
Reinstall the Netflix app:
- Begin from the Home screen on your Xbox One.
- Scroll right to access the Store.
- In the Apps section, select Netflix.Note:If you do not see Netflix, select Search all apps to search for Netflix.
- Select Install.
- Once the app has finished downloading, select Launch to sign in and try Netflix again.
Contact your internet service provider
If the steps don’t fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
- Check for an internet outage in your area.
- Fix common router or modem issues and incorrect network settings.
- Restart or reset your network’s connection.
While talking with your ISP, let them know:
- Whether the issue happens only on one device, or other devices on the same network.
- Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
- Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
- Try playing Netflix again to make sure the problem is fixed.
All other devicesRestart your device
- Unplug your device from power.
- Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
- Plug your device back in.
- Turn your device on and try Netflix again.
- Turn off your device, then unplug your modem and router from power.
- After 30 seconds, plug in your modem and router.
- Wait 1 minute, then turn on your device.
- Try Netflix again.
Note:Some devices, modems, and routers might take longer to reconnect to the Internet.Sign out of Netflix
- Go to the Netflix home screen, then go left to open the menu.
- At the bottom, select Get Help > Sign out > Yes.
- Sign back in, then try Netflix again.
If your device is on an error screen:
- Select More Details.
- Select Sign out or Reset.
- Sign back in, then try Netflix again.
If you can’t find Get Help or Sign out:
- Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
- On the menu that appears, select Sign out, Reset, or Deactivate.
Restore your default connection settings
If you’ve changed the connection settings on your device, you’ll need to change them back to default.
These settings could include:
- Custom modem settings.
- Virtual Private Network (VPN) or proxy service settings.
- Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you’ve reset these settings, try Netflix again.What to do next
If the error code shown on your device also has numbers in parentheses ( ), try searching our Help Center for the error code or issue you’re having. There might be an article with steps that fix your exact issue.
If the steps didn’t fix the problem or there wasn’t an article that matched your issue, contact Customer Service for more help.
