Safaricom Home Fibre is one of the most popular internet services in Kenya, providing high-speed fibre-optic internet to homes and businesses. This broadband service is known for its fast speeds, reliability, and the added benefit of a free Wi-Fi router upon installation. It is available in select urban and suburban areas across Kenya, offering a variety of plans to suit different needs.
If you’re interested in accessing Safaricom Home Fibre, this guide will walk you through the steps to check for coverage, register, get connected, and manage your service.
Eligibility Requirements for Safaricom Home Fibre Internet Services
Before you can access Safaricom Home Fibre, you must live within a designated Home Fibre Zone. Here are several methods to check whether your area is covered:
(a) Safaricom Website
- Visit the Safaricom Home Fibre Coverage Checker at https://neo-internet.safaricom.co.ke/.
- Enter the name of your estate, street, or building to see if Safaricom Home Fibre is available at your location.
(b) MySafaricom App
- Download and open the MySafaricom App (available on Android and iOS).
- Navigate to the Home Fibre services section.
- Enter your location or select your estate from the drop-down list to see if it’s connected.
(c) USSD Code
- Dial *400# on your Safaricom line.
- Select the Fibre Availability option and enter your estate name or area.
- You’ll receive an SMS confirming whether your area is covered.
(d) Safaricom Shop
- Visit your nearest Safaricom retail shop.
- Ask a customer care representative to check if your area is covered.
(e) Customer Care
- Dial 100 from your Safaricom line or 0722 002 100 from any line.
- Request confirmation of Home Fibre availability at your address.
Once you’ve confirmed coverage, you’re ready to move to the next step.
Registration Process for Safaricom Home Fibre
- Select Your Preferred Plan: Choose from Safaricom’s various plans based on your usage needs and budget.
- Receive Your Fibre Account Number: After selecting a plan, you will receive an SMS with a unique Fibre Account Number, which will be used for payments.
- Make Your Payment: Pay the first month’s subscription via M-PESA:
- Paybill number: 150501
- Account number: Your Fibre Account Number
- Bulk payments for 3, 6, or 12 months attract discounts.
- A one-time connection fee of Ksh3,000 may apply, but this is often waived during promotions.
- Installation: Once payment is processed, Safaricom technicians will contact you to schedule an installation.
Installation Process for Safaricom Home Fibre
- Scheduling: After payment, Safaricom technicians will contact you to book an installation date.
- Setup: The technician will install an Optical Network Terminal (ONT) to convert the fibre signals, connect it to the provided Wi-Fi router, and configure the network (SSID and password).
- Activation: After the setup is completed, you will receive an SMS confirming that the service is active. You can then connect your devices via Wi-Fi or Ethernet.
- Relocation: If you move to a new location, email [email protected]. Reconnection is free if you bring your router; otherwise, a replacement fee may apply. The installation takes 1–2 hours, and service activation is immediate.
Managing and Accessing Safaricom Home Fibre
To access and manage your Safaricom Home Fibre service, follow these steps:
- Wi-Fi Setup: Use the default Wi-Fi name (SSID) and password, which are printed on the router sticker. For added security, log in to the router’s admin panel at 192.168.100.1 using the default credentials to update your Wi-Fi settings.
- Managing via MySafaricom App:
- Use the MySafaricom App to view your balance, renew your plan, change packages, or pay bills under Home Internet > Home Fibre.
- USSD Management:
- Dial *400# to renew your subscription, upgrade your plan (after 30 days), or make bulk payments.
- Payment:
- For payments, use M-PESA Paybill number 150501 and enter your Fibre Account Number as the reference.
Conclusion
Safaricom Home Fibre offers a simple and effective way to access fast internet at home or in business. By following the outlined steps to check for coverage, register, and get connected, you can easily begin enjoying high-speed internet. The installation process is quick, and with the MySafaricom App and USSD codes, managing your subscription and services is a breeze. Whether you’re working from home, streaming, or gaming, Safaricom Home Fibre provides reliable, high-performance internet for all your needs.
