Zuku Fiber Packages and Prices in Kenya 2024. According to Zuku, their products are aimed at making and providing quality home entertainment and communication services accessible to a rapidly growing, choice-conscious African middle class. Zuku fiber is squarely directed at this demographic. This is true for many reasons. First, the coverage in Nairobi for instance. Zuku Fiber effectively covers the zones and regions of the city that can be considered middle-class residentials, and their packages pricing reflects just that. These are the new Zuku Fiber packages and prices in Kenya as of 2024. Zuku is one of the largest home internet providers in the country.
Zuku Internet Only Packages 2024
| Package | Price per month (Ksh) |
| 10 Mbps | 2,799 |
| 20 Mbps | 4,199 |
| 60 Mbps | 5,999 |
Zuku Triple Play Packages
| Package | Price per month (Ksh) |
| 10 Mbps | 2,899 |
| 20 Mbps | 4,399 |
| 60 Mbps | 6,299 |
How To Pay For Zuku Via Mpesa in Kenya
Zuku offers you various convenient ways to make your payment including Mobile Money transfers such as M-Pesa, Airtel and also through Visa Cards. To find out more on how to settle your bill, click on the options below .
* Please note, Zuku will update payments made via Mpesa, Airtel money, Equity Bank, Prime Bank and Pesapal every two hours.
Direct debit
This is an instruction from you to your bank authorizing Zuku to transfer money (Zuku service subscription fee) from your bank account to your Zuku account. This will be deducted automatically on a monthly basis on your due date.
How Direct Debit works
- Fill a Direct Debit application form at our Zuku Shops, or download the application form from the Zuku website here Download Direct Debit Form fill all the fields.
- Attach a copy of the ATM card (only the front side of the ATM card) and drop it at any Zuku shop.
- Your application will be processed within 15 working days and commence on the next due date.
- After sign up, your monthly service payment is automatically deducted from your designated account. The designated account you choose will be debited for all charges shown on the Zuku proforma invoice.
- Direct Debit payments start on your next due date after your completed application is received/approved.
Pay Via Mobile Money
To pay your bill, please make sure you identify your zuku account number on the most recent invoice as you will need this to pay your bill.
TO PAY USING MPESA
ZUKU FIBER
- Go to M-PESA on your phone
- Select Pay Bill option
- Enter Business no. 320320
- Enter your Zuku account account number.
- Enter the Amount
- Enter your M-PESA PIN and Send
- You will receive a confirmation via SMS
Payment reflects on Zuku within 15 minutes
ZUKU FIBER PHONE AIRTIME
- Go to M-PESA on your phone
- Select Pay Bill option
- Enter Business no. 320321
- Enter your Zuku account account number.
- Enter the Amount
- Enter your M-PESA PIN and Send
- You will receive a confirmation via SMS
Payment reflects on Zuku within two hours
TO PAY USING AIRTEL MONEY
ZUKU FIBER
- Go to Airtel -> airtel money option on your phone
- Select make payments option
- Select pay bill option
- Select OTHER
- Enter business name ZUKUCATV
- Enter Amount
- Enter your PIN
- For Reference enter XXXXX where XXXXX is your zuku account number
- You will receive a confirmation SMS and email from Zuku.
Payment reflects on Zuku within 15 minutes
ZUKU FIBER PHONE AIRTIME
- Go to Airtel -> airtel money option on your phone
- Select make payments option
- Select pay bill option
- Select OTHER
- Enter business name ZUKUVOICE
- Enter Amount
- Enter your PIN
- For Reference enter your zuku account number
- You will receive a confirmation SMS and email from Zuku.
Payment reflects on Zuku within 15 minutes
TO PAY USING EQUITEL
ZUKU FIBER
- Go to Equitel on your phone
- Select my Money option
- Select send/Pay option
- Select the account you wish to pay from
- Select others and Enter Business no. 320320 Enter account code
- Enter the Amount
- Enter your Equitel PIN and Send
- You will receive a confirmation via SMS
- Payment reflects on Zuku within 15 minutes
ZUKU FIBER PHONE AIRTIME
- Go to Equitel on your phone
- Select my Money option Select send/Pay option
- Select the account you wish to pay from
- Select others and Enter Business no. 320321
- Enter account code Enter the Amount
- Enter your Equitel PIN and Send
- You will receive a confirmation via SMS
Payment reflects on Zuku within 15 minutes
CREDIT/DEBIT CARDS PAYMENT
- Click Direct link Here
- Enter account details on the form and click continue
- Follow the payment steps as shown in www.pesapal.com
- For Credit Card Payments, select Visa/Mastercard and enter the details as shown
- Click on Complete
- You will receive a confirmation via SMS
- Payment reflects on Zuku within 15 minutes
PAYING THROUGH THE BANK
- Payment through Equity and Prime Bank is available to ALL Zuku customers, at any bank branch countrywide and the customer does not need to have an account existing in the bank
- Payment (cash or cheque) made through Prime bank has to be made 3 working days in advance to ensure account is updated in good time
- Cheque Payments through Equity has to be made 3 working days in advance to ensure it is updated in good time
- Payment through Mobile Money, Pesapoint ATMs, Online on our website and cash payment through Equity Bank will reflect within 2 hours (if your email address on Zuku is updated, you will also receive an email notification within the same period)
Cash payments will be posted and your account reconnected within 15 minute
Pay Via Bank
Prime Bank (Both Fiber and Satellite TV customers)
Available in all Prime bank branches countrywide
Cash and cheque payments only; no EFT payment accepted
Complete the zuku deposit slip found at Prime bank and indicate your Zuku account number
Please quote your Zuku account number
You will receive a copy of the payment deposit slip
Account in Zuku will be updated within 3 working days for cheque payments (if your email address on Zuku is updated, you will also receive an email notification within the same period)
Equity Bank Branches (Both Fiber and Satellite TV customers)
Available in all Equity bank branches countrywide
Cash and cheque payments only; no EFT payment accepted
Fill in an equity deposit slip indicating the following details:
- Bank account name: Wananchi Group (K) Ltd.
- Account number which is 0180290281503
- Branch: Community Corporate
Indicate your Zuku client code on a visible spot on the deposit slip
You will receive an Equity payment deposit slip, for your reference
Account in Zuku will be updated within 48 hours (if your email address on Zuku is updated, you will also receive an email notification within thesame period)
How to pay using mobile banking
You can pay directly from your bank account by using your banks mobile banking service. If you have an account with the following listed banks, then register your phone for your banks mobile banking service. You will be given specific instructions to make Zuku payments. Eco Bank, I&M and NIC.
FOR SUPPORT & SALES ENQUIRIES
NAIROBI CONTACTS
SUPPORT:
TEL: 0205-205-205, 0719-028-200
EMAIL: [email protected]
SALES:
TEL: 0205-222-222
EMAIL: [email protected]
MOMBASA CONTACTS
TELESALES
TEL: 0205-255-255
EMAIL: [email protected]
CUSTOMER SERVICE
TEL: 0205-205-205
EMAIL: [email protected]
Zuku Fiber Coverage
Zuku Fiber is available in Nairobi and Mombasa with plans to expand to other regions…although if we’re being honest, I don’t think this will change any time soon.
In Mombasa, these areas are Zuku ready; Bondeni, Ganjoni, Kizingo, Liwatoni, Nyali, Tudor.
In Nairobi, the areas covered by Zuku include; Avenue park, Ayani. Buruburu, Chiromi. Dagoreti, Donholm, Fedha, Garden Estate, Karen, Kenya Re, Kileleshwa, Kilimani, Langata, Lavington, Madaraka, Membly,Nairobi Dam, Ngumo, Otiende, Pangani, Phenom, Roselyn, Runda, South C, South B, Spring Valley, State House, Syokimau, Tassia, Tena, Thome, Umoja, Utawala and Westlands…. Isn’t that the whole city already?
