Truehost Kenya is a web hosting, domain registration and cloud computing company serving individuals, startups, small businesses and established organizations.
The privately held technology company was founded in 2014 and lists Nairobi, Kiambu, as its headquarters. Its services include shared web hosting, virtual private servers, cloud servers, business email, SSL certificates, website-building tools and Kenyan domain registration.
Truehost also operates in several international markets through the wider Truehost Cloud brand. Its published company history identifies operations or localized services in countries including Nigeria, South Africa, Tanzania, Uganda, Ghana, the United States, the United Kingdom, Canada, India, Pakistan, Australia and the Philippines.
Company Overview
| Item | Details |
|---|---|
| Business Name | Truehost Kenya |
| Industry | Web Hosting and Cloud Computing |
| Company Type | Privately Held |
| Founded | 2014 |
| Headquarters | Nairobi, Kiambu, Kenya |
| Company Size | 51–200 employees |
| Accreditation | KeNIC-accredited registrar |
| Website | truehost.co.ke |
| Phone | +254 20 790 3111 |
| [email protected] | |
| Support | Online support available 24/7 |
Truehost Kenya’s LinkedIn profile categorizes the business under IT services and consulting and lists a workforce range of 51 to 200 employees.
Truehost Kenya Services
Web Hosting
Truehost provides shared web hosting packages for personal websites, blogs, portfolios, company websites and online stores.
Its hosting plans may include features such as SSD storage, email accounts, bandwidth allocations, website migration and SSL certificates. The specifications and introductory prices vary by package and may change during promotional periods.
Domain Registration
Customers can register Kenyan and international domain extensions through Truehost.
Available Kenyan extensions include:
- .co.ke
- .ke
- .or.ke
- .ac.ke
- .me.ke
The company also registers international extensions such as .com, .org, .net, .info and .xyz.
Truehost is accredited by the Kenya Network Information Centre to register and manage eligible .KE domain names.
VPS and Cloud Servers
Truehost offers virtual private servers for customers requiring more control, processing capacity and flexibility than conventional shared hosting provides.
A VPS may be suitable for:
- High-traffic websites
- Business applications
- Development environments
- Customer management systems
- Web hosting resellers
- Private databases
- Custom software deployments
Customers should compare server location, processor resources, memory, storage, bandwidth, management level and backup options before selecting a package.
Dedicated Servers
Dedicated hosting gives a customer access to server resources that are not shared with unrelated hosting accounts.
This option is generally intended for businesses running demanding websites, platforms or applications that require greater performance, control and customization.
Business Email
Truehost provides professional email hosting that allows businesses to create addresses using their domain names, such as [email protected].
The company promotes business email plans with features that may include calendars, document tools and multiple mailboxes.
SSL Certificates
SSL certificates protect information exchanged between a website and its visitors by enabling encrypted HTTPS connections.
Truehost states that its web hosting packages include a free SSL certificate, although customers should confirm whether this applies to their selected plan and every connected domain.
Website Builder
The company provides website-building tools aimed at customers who want to create a site without developing it entirely through code.
Its wider product ecosystem includes OLITT, a website builder that Truehost says has supported more than 10,000 active websites.
Online Store Builder
Businesses can use Truehost’s e-commerce tools to create online shops, display products and begin accepting customer orders.
Available functions may depend on the selected package, payment integrations and shipping requirements.
Reseller Hosting
Reseller hosting is designed for agencies, freelance developers and technology businesses that want to sell hosting services under their own brands.
The service may include account-management tools, custom nameservers and separate hosting accounts for clients.
Additional Services
Truehost Kenya’s broader service range includes:
- Windows hosting
- Managed cloud hosting
- Website design
- Website migration
- Data backup
- Google Workspace
- Local search optimization
- DNS management
- Hosting support
- Domain transfers
The availability, pricing and scope of these services should be confirmed directly with the company.
KeNIC Registrar Award
True Host Cloud Limited was named Registrar of the Year in KeNIC’s 2021 annual registrar awards.
KeNIC’s published awards record confirms True Host Cloud Limited as the winner in that category.
The recognition relates to the company’s work in Kenya’s domain registration industry and its participation in the .KE domain ecosystem.
Hosting Reliability
Truehost markets its hosting infrastructure around availability, speed and local support.
One company publication states that its hosting service maintains uptime of 99.97%, while another page refers to a 99.9% service-level commitment. These are provider-published figures rather than an independent measurement covering every customer account.
Actual website availability can vary depending on the hosting package, server configuration, maintenance, software errors, traffic and third-party services.
Businesses running critical systems should examine the written service-level agreement, backup policy and compensation terms rather than relying only on marketing percentages.
Customer Support
Truehost provides support through phone, email, live chat, WhatsApp and its online customer portal.
Its official contact page lists:
Phone: +254 20 790 3111
Email: [email protected]
WhatsApp: +1 972 674 3814
The company also operates a support center containing technical guides covering domains, cloud servers, account management, email, DNS and website configuration.
Truehost promotes 24-hour support through digital channels, allowing customers to submit tickets outside standard office hours.
Working Hours
| Day | Office Hours |
| Monday | 8:00 AM–6:00 PM |
| Tuesday | 8:00 AM–6:00 PM |
| Wednesday | 8:00 AM–6:00 PM |
| Thursday | 8:00 AM–6:00 PM |
| Friday | 8:00 AM–6:00 PM |
| Saturday | 9:00 AM–1:00 PM |
| Sunday | Closed |
Online ticketing and digital support may remain available outside these physical office hours.
Customers should contact Truehost before visiting because office hours may change on public holidays or during special operating periods.
Location and Address
Address: Ryanadaplace, Highpoint, off Thika Superhighway, Juja, Kenya
Truehost’s website associates its Kenyan operations with the Highpoint area in Juja, off the Thika Superhighway.
Visitors should request current directions from customer support before travelling, particularly because online directories may describe the location differently.
Why Businesses Use Truehost Kenya
Truehost appeals to customers seeking local domain registration, Kenyan payment options and access to support familiar with the domestic online business environment.
Its services cover several stages of building an online presence, from registering a domain and creating a website to setting up business email and moving applications to cloud servers.
The provider may be particularly relevant to:
- New businesses launching their first websites
- Bloggers and publishers
- Freelance web developers
- E-commerce businesses
- Schools and nonprofit organizations
- Agencies managing client websites
- Companies needing VPS or cloud infrastructure
Customers should compare renewal prices, resource limits, backup provisions, server locations and technical support before choosing a hosting plan.
Contact Information
Company: Truehost Kenya
Phone: +254 20 790 3111
Email: [email protected]
Website: truehost.co.ke
Location: Highpoint, off Thika Superhighway, Juja, Kenya
Support: Available through phone, email, WhatsApp, live chat and online tickets
Frequently Asked Questions
Is Truehost Kenya a KeNIC-accredited registrar?
Yes. Truehost is accredited to provide eligible .KE domain registration services in Kenya.
What services does Truehost Kenya provide?
Its services include web hosting, domain registration, VPS hosting, cloud servers, dedicated servers, business email, SSL certificates, website-building tools and reseller hosting.
Does Truehost offer 24-hour customer support?
The company advertises 24/7 assistance through online and remote support channels, although physical office hours are more limited.
Does Truehost register .co.ke domains?
Yes. Customers can register or transfer .co.ke and other supported Kenyan domain extensions through Truehost.
Does Truehost provide free SSL certificates?
Truehost states that its standard hosting plans include free SSL certificates. Customers should verify the terms of the specific package they intend to purchase.
Where is Truehost Kenya located?
The company lists a location at Highpoint, off Thika Superhighway in Juja, Kenya. Customers are advised to confirm directions before visiting.
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