Super Metro Sacco: Routes, Contacts & Parcel Services

Super Metro Sacco is a public-service vehicle operator serving Nairobi and surrounding areas in Kiambu, Kajiado and Machakos counties.

The operator is widely recognised for its branded green-and-yellow buses and matatus, organised passenger queues and expansion across several of Nairobi’s busiest commuter corridors.

Its network includes services connecting Nairobi’s central business district with destinations such as Kikuyu, Thika, Juja, Makongeni, Ngong, Kitengela, Rongai, Kabiria, Malaa and Kahawa West.

Super Metro also advertises parcel transport, group vehicle hire and airport-shuttle services.

About Super Metro Sacco

Super Metro operates within Kenya’s matatu and public-service vehicle industry.

The company initially became prominent on routes linking Nairobi with Kikuyu, Juja, Thika and Makongeni before expanding into additional parts of the Nairobi metropolitan area.

Its official website currently describes a network of more than 15 stations. The locations listed include Nairobi CBD, Makongeni, Thika, Juja, Roysambu, Westlands, Kikuyu, Mfangano Street, Bus Station, Malaa, Kitengela, Kabiria, Ngong, Juja Farm, Regen, Kinoo and Kahawa West.

Super Metro’s services are mainly intended for daily commuters, although the wider business has also promoted airport transfers, parcel transport, charter services and selected long-distance coach operations.

Super Metro Sacco Profile

These address and telephone details are published on Super Metro’s current website. Older third-party listings may show different telephone numbers or identify Maragua Lane as the main address.

Super Metro Routes and Stations

Super Metro’s network changes as routes are introduced, suspended or adjusted. Passengers should therefore confirm their exact boarding stage and destination before travelling.

Nairobi CBD to Kikuyu

The Nairobi–Kikuyu service is commonly associated with Route 105.

Depending on the vehicle and traffic-management arrangements, buses may serve points along Waiyaki Way such as:

• Westlands
• Kangemi
• Uthiru
• Kinoo
• Regen
• Kikuyu

The final boarding point in Nairobi may change because of county transport regulations, road closures or stage-management decisions.

Nairobi CBD to Juja

The Nairobi–Juja corridor is commonly associated with Route 236.

The route uses Thika Road and may serve areas such as:

• Pangani
• Muthaiga
• Survey
• Roysambu
• Kasarani
• Githurai
• Ruiru
• Juja

Not every vehicle stops at every point. Express and short-distance services may operate differently.

Nairobi CBD to Thika and Makongeni

Route 237 is commonly associated with services from Nairobi toward Thika and Makongeni.

Passengers should confirm whether a particular vehicle terminates in Thika town, Makongeni or another stage before boarding.

Nairobi CBD to Ngong

Super Metro lists Ngong among the destinations in its current network.

The service generally connects Nairobi with destinations along Ngong Road, although boarding stages and intermediate stops can vary.

Nairobi CBD to Kitengela

Kitengela is included among the destinations listed on the operator’s official website.

Vehicles serving Kitengela generally travel along Mombasa Road before continuing toward Athi River and Kitengela.

Passengers should confirm whether the vehicle uses an express route or serves intermediate stages.

Nairobi CBD to Kabiria

Super Metro announced an expanded service from Kencom through Community, Upper Hill, Kenyatta National Hospital, Ngong Road, Wanyee and Satellite toward Kabiria in May 2025.

The operator’s current website continues to list Kabiria as part of its station network.

Nairobi CBD to Rongai

Super Metro has expanded into the Ongata Rongai corridor, although the precise Nairobi boarding point and timetable should be confirmed from its current social-media notices or stage personnel.

Nairobi CBD to Malaa

Malaa is included in Super Metro’s current list of stations.

Passengers should check whether the vehicle operates directly or serves other destinations along Kangundo Road.

Juja Farm and Kahawa West

Super Metro’s official website also lists Juja Farm and Kahawa West within its wider network.

These services may operate from different Nairobi termini or connect with other routes. Commuters should confirm the boarding stage before travelling.

Main Super Metro Stations

The operator’s published network includes:

Super Metro describes its network as covering more than 15 stations across Nairobi and its surrounding metropolitan area.

Passenger Transport Services

Super Metro’s main business is scheduled commuter transport.

Services commonly include:

• Daily matatu and bus services
• Nairobi metropolitan commuter routes
• Stage-to-stage passenger transport
• Selected express services
• Airport transfers
• Group transport
• Parcel carriage

Fares are not permanently fixed. They may change according to distance, route, fuel prices, traffic conditions, demand and time of day.

Passengers should confirm the fare with authorised stage personnel or the conductor before boarding.

Long-Distance Coach Services

Super Metro has operated or promoted long-distance services under its wider transport brand, including travel toward western Kenya and neighbouring East African destinations.

Third-party booking platforms list Nairobi–Kisumu and Nairobi–Kakamega among routes associated with Super Metro.

Social-media announcements have also promoted services to destinations outside Kenya, including Kampala and Kigali. However, these routes may be operated under Super Metro Executive Coach rather than the ordinary urban Sacco network.

Because long-distance timetables, offices and telephone numbers can change, passengers should confirm:

• The operating company
• Departure terminal
• Travel date
• Departure time
• Fare
• Luggage allowance
• Border requirements
• Booking number

The ordinary urban contact numbers should not automatically be assumed to handle every executive-coach route.

Online Booking

The original draft states that all Super Metro tickets can be booked through Tiketi.com.

Tiketi does carry a Super Metro listing and identifies routes including Nairobi–Kisumu and Nairobi–Kakamega. However, information on third-party booking platforms should be confirmed against the operator before payment.

Urban matatu services generally do not require advance online reservations. Passengers normally board at the relevant stage and pay the applicable fare.

For long-distance journeys:

• Confirm the official booking office
• Verify the payment recipient
• Ask for a ticket or booking reference
• Avoid sending money to an unverified personal number
• Confirm the departure point before travelling

Airport Shuttle Services

Super Metro’s official website provides an airport-shuttle booking option.

The company describes the service as providing passenger pickups and drop-offs using spacious, maintained vehicles.

Passengers booking airport transport should provide:

• Pickup location
• Airport or terminal
• Travel date
• Required pickup time
• Number of passengers
• Amount of luggage
• Working telephone number

Travelers should allow adequate time for Nairobi traffic, airport security and airline check-in.

The online booking form displayed a KSh80 total when accessed, but that amount should not be treated as a universal airport-shuttle fare because it may be a default, deposit or incomplete form value.

Parcel Delivery

Super Metro carries parcels along selected passenger routes.

Parcel transport may be useful for documents and ordinary packages moving between Nairobi and destinations served by the operator.

Customers should confirm:

• Whether parcels are accepted on the route
• Drop-off location
• Collection point
• Delivery time
• Charges
• Maximum weight
• Packaging requirements
• Proof of identification needed
• Items that are prohibited

Senders should obtain a receipt or parcel reference and provide the recipient’s correct name and telephone number.

Super Metro’s parcel service should not be described as guaranteed same-day delivery on every route. Delivery depends on vehicle schedules, destination and operational conditions.

Vehicle Hire and Group Transport

Super Metro has been associated with charter services for:

• Corporate trips
• Weddings
• Funerals
• School or institutional travel
• Private tours
• Group events

Recent reporting also identifies charter services and airport transport among the company’s expanded offerings.

Customers seeking vehicle hire should request a written quotation that clearly identifies:

• Vehicle size
• Pickup and return locations
• Travel date
• Driver arrangements
• Fuel costs
• Waiting charges
• Parking and toll fees
• Cancellation terms
• Insurance arrangements

Onboard Amenities

Some Super Metro vehicles may offer features such as:

• USB charging
• Passenger Wi-Fi
• Entertainment systems
• Comfortable seating
• Luggage storage
• Air conditioning on selected coaches

These features should not be presented as available on every Super Metro vehicle.

Urban matatus, buses, airport shuttles and long-distance coaches have different configurations. Wi-Fi, charging ports and air conditioning can also be unavailable because of maintenance or network conditions.

Passengers needing a specific feature should confirm it before booking a long-distance or charter service.

Safety and Passenger Conduct

Super Metro and other public-service vehicle operators are subject to licensing and road-safety requirements administered by Kenyan transport authorities.

The Sacco’s operating licence was temporarily suspended in March 2025 following a regulatory review. It later announced that it had been cleared to resume operations after working to satisfy conditions issued by the National Transport and Safety Authority and the Transport Licensing Appeals Board.

This history should not be omitted from a supposedly verified listing, but it should be presented accurately and without suggesting that the temporary suspension remains in force.

Passengers should:

• Use designated boarding points
• Wear seat belts where provided
• Keep valuables secure
• Avoid boarding dangerously overloaded vehicles
• Report reckless driving
• Keep their parcel or ticket receipt
• Confirm the vehicle and destination before boarding

Operational complaints can be submitted through Super Metro’s website feedback section.

Super Metro Operating Hours

Super Metro does not publish one universal timetable for every route on its current website.

The original listing’s fixed hours of 5:00 a.m. to 11:00 p.m. should therefore not be presented as officially verified.

Typical urban services may begin early in the morning and continue into the evening, but availability varies by:

• Route
• Day of the week
• Passenger demand
• Traffic
• Vehicle availability
• Weather
• Government transport directives

Peak demand is normally highest during morning and evening commuting periods.

Passengers travelling very early or late should confirm that vehicles are operating from the relevant stage.

Super Metro Contact Information

Current Contact Address

Njengi House
Seventh Floor
Nairobi, Kenya

Telephone Numbers

+254 722 730 430

+254 721 202 313

+254 723 987 478

Official Website

smetro.co.ke

These details appear in the contact section of Super Metro’s current website.

The number +254 726 174 961 and the Maragua Lane address appearing in older listings should not be promoted as the primary current contacts unless independently reconfirmed.

Frequently Asked Questions

What routes does Super Metro operate?

Its published network includes Nairobi CBD, Kikuyu, Kinoo, Regen, Westlands, Thika, Juja, Juja Farm, Makongeni, Roysambu, Ngong, Kitengela, Kabiria, Malaa and Kahawa West.

What are Super Metro’s contact numbers?

The current website lists +254 722 730 430, +254 721 202 313 and +254 723 987 478.

Where is the Super Metro office?

The current contact address is Njengi House, seventh floor, Nairobi.

Does Super Metro operate Route 105?

Super Metro is strongly associated with the Nairobi–Kikuyu corridor, commonly known as Route 105.

Does Super Metro operate Route 236?

Yes. The operator has long served the Nairobi–Juja corridor associated with Route 236. Its official Facebook description identifies Kikuyu Route 105, Juja Route 236 and Makongeni Route 237 among its principal routes.

Does Super Metro travel to Thika?

Yes. Thika and Makongeni are included in the company’s published station network.

Does Super Metro operate in Rongai?

Super Metro has announced and operated services on the Nairobi–Ongata Rongai corridor, but passengers should confirm the current Nairobi boarding stage before travelling.

Does Super Metro offer parcel delivery?

Yes. Parcel services are available on selected routes. Customers should confirm the price, parcel limits and collection point directly.

Can I hire a Super Metro bus?

Charter and group-transport services have been advertised for private and institutional travel. Customers should request a formal quotation.

Does Super Metro provide airport transfers?

Yes. Its current website has an airport-shuttle booking service.

Can I book Super Metro online?

Online booking may be available for airport shuttles and selected long-distance services. Ordinary urban matatu services generally operate through stage boarding.

Do all Super Metro buses have free Wi-Fi?

This cannot be guaranteed. Amenities vary by vehicle and service type.

What time does Super Metro begin operating?

There is no single officially published timetable covering every route. Many commuter services operate from early morning, but passengers should confirm availability at their stage.

How much is the fare?

Fares vary according to the route, distance, demand, time and operating conditions. Confirm the fare before boarding.

Why Passengers Use Super Metro

Super Metro has developed a prominent position in Nairobi’s public-transport sector through:

• A recognisable branded fleet
• Services on major commuter corridors
• More than 15 listed stations
• Organised urban transport
• Parcel carriage
• Airport-shuttle services
• Group vehicle hire
• Expansion into additional metropolitan routes

Passengers should verify current routes, fares, boarding points and long-distance booking arrangements directly before travelling.

For customer support, contact Super Metro using the telephone numbers published on its current website or submit feedback through its online portal.

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