Safaricom My OneApp is preparing a major improvement that could finally make eSIM requests fully digital. Insights from a recent APK teardown suggest that the company is working on a more complete in-app process, allowing users to request, activate, and receive eSIMs without visiting a physical shop.
Safaricom My OneApp has been evolving into a unified platform for telecom and financial services. However, the current eSIM experience still feels incomplete. These upcoming changes could fix that gap and bring Safaricom closer to a fully digital customer journey.
Safaricom My OneApp and the Current eSIM Process
Right now, Safaricom My OneApp and the older MySafaricom app include an eSIM option under the account section. However, this feature does not deliver a full digital experience.
Users who attempt to request an eSIM are still directed to visit a Safaricom shop for registration and completion. As a result, the in-app option acts more like a guide than a true self-service tool.
This limitation has made Safaricom My OneApp less competitive, especially as users expect seamless digital services.
What the APK Teardown Reveals
Recent analysis of Safaricom My OneApp version 5.1.6 reveals several new strings and features related to eSIM functionality. These additions point to a more advanced and user-friendly system.
New eSIM Request and Activation Options
The updated app includes phrases such as:
- Get an eSIM
- Request eSIM
- About eSIM Activation
- Checking eSIM status, please wait
- eSIM Request Received
These elements suggest that Safaricom My OneApp is building a step-by-step process that allows users to initiate and track their eSIM requests entirely within the app.
Email-Based eSIM Delivery
One of the most notable additions is the option to enter an email address where the eSIM will be sent.
This feature indicates that Safaricom My OneApp may soon support direct digital delivery of eSIM profiles. If implemented, users could receive their eSIM QR code or activation details instantly via email.
Pricing and Eligibility Details
The APK teardown also reveals pricing information:
- Prepaid eSIM swap: KES 150
- Postpaid eSIM swap: Free
Additionally, the app specifies that users can only request an eSIM for their own number. This ensures security and prevents unauthorized requests.
Why This Matters for Safaricom Users
These improvements could significantly enhance the user experience.
True Digital Convenience
Safaricom My OneApp could eliminate the need for physical store visits. Users would be able to:
- Request an eSIM
- Receive it digitally
- Activate it from their device
This aligns with global trends where telecom services are moving fully online.
Faster Activation Process
A digital workflow reduces waiting time and simplifies the process. Instead of scheduling a shop visit, users can complete everything in minutes.
Improved Accessibility
For users in remote areas, avoiding a trip to a Safaricom shop is a major advantage. Safaricom My OneApp could make eSIM access more inclusive and convenient.
How Safaricom Compares to Competitors
Airtel Kenya already offers a relatively smoother eSIM request process through its app. This has placed pressure on Safaricom to improve its own system.
Safaricom My OneApp appears to be addressing this gap. By offering a complete in-app solution, Safaricom could match or even surpass competitors in digital service delivery.
Safaricom’s Broader Super App Vision
Safaricom My OneApp is part of a larger strategy to create a super app that integrates multiple services.
The platform aims to combine:
- Mobile account management
- Financial services via M-PESA
- Home internet controls
- Subscriptions and digital services
Adding full eSIM functionality strengthens this vision. It ensures that even critical services like SIM management are handled within a single app.
Important Note About APK Teardowns
It is important to understand that APK teardowns do not guarantee feature releases.
While Safaricom My OneApp includes these new elements:
- Some features may still be under testing
- Others could be restricted to certain users
- Some may be modified or removed before launch
Therefore, users should treat these findings as indicators rather than confirmed updates.
Potential Impact on the Telecom Industry
If Safaricom successfully rolls out full eSIM support within My OneApp, it could reshape how telecom services are delivered in Kenya.
Possible outcomes include:
- Reduced reliance on physical stores
- Increased adoption of eSIM technology
- Higher customer satisfaction
- Stronger competition among telecom providers
This move could also encourage more users to switch to eSIM-enabled devices.
Challenges Safaricom Must Overcome
Despite the promising direction, Safaricom My OneApp must address several challenges:
- Ensuring secure eSIM delivery and activation
- Preventing fraud and unauthorized access
- Maintaining app stability and performance
- Providing clear user guidance during the process
Success will depend on how well these issues are handled.
Future of Safaricom My OneApp eSIM Features
Safaricom My OneApp is clearly moving toward a fully digital telecom experience. If the eSIM features go live as expected, users can look forward to:
- Seamless in-app eSIM requests
- Instant digital delivery
- Simplified activation processes
- Reduced need for physical interaction
This would mark a major step forward in Safaricom’s digital transformation journey.
Conclusion
Safaricom My OneApp is set to improve eSIM access by making the process more digital and user-friendly. The APK teardown reveals a clear shift toward full in-app requests, activation, and delivery.
While these features are not yet confirmed for public release, they highlight Safaricom’s commitment to improving user experience. If implemented successfully, Safaricom My OneApp could make eSIM management faster, easier, and more accessible for all users.
