Novahost Kenya: Web Hosting, Domains, SSL & Prices

Novahost Kenya Ltd is a Kenyan web-hosting, domain-registration and cloud-services provider offering shared hosting, WordPress hosting, virtual private servers, dedicated servers, reseller hosting, SSL certificates and business-email solutions.

The company supports Kenyan-shilling billing and local payment options, including M-Pesa, while operating hosting infrastructure in Nairobi, Cape Town, London and Dallas.

Novahost’s shared hosting currently starts at KSh2,999 per year. This is approximately KSh249.92 per month when the annual price is divided by 12, but the package is advertised and billed as an annual plan rather than as a KSh249 monthly subscription.

About Novahost Kenya

Novahost Kenya describes itself as a Kenyan-owned web-hosting company established in 2017.

Its services are designed for individuals, developers, small businesses, organisations, online stores and agencies that require locally supported hosting and domain services.

The company’s hosting infrastructure uses technologies including:

• NVMe solid-state storage
• LiteSpeed web servers
• cPanel
• CloudLinux
• WordPress Toolkit
• Let’s Encrypt SSL
• Imunify360
• Automated backups

Novahost’s official data-centre page identifies operational infrastructure in Nairobi, Cape Town, London and Dallas.

Novahost Kenya Company Profile

KeNIC’s licensed-registrar directory lists Novahost Kenya Ltd together with telephone number 0719 888 624 and the support email address [email protected].

Shared Web Hosting

Novahost offers shared hosting for websites that do not require an entire server.

Shared hosting can suit:

• Business websites
• Blogs
• Portfolios
• News websites
• School websites
• Organisation websites
• Small online shops
• WordPress websites
• Landing pages

Customers share the underlying server infrastructure while receiving an individual hosting account and control panel.

Current Shared Hosting Plans

Novahost’s published shared-hosting packages include the following:

The published packages also advertise:

• Unlimited email accounts
• Unlimited websites
• Unlimited bandwidth
• Free SSL
• WordPress Toolkit
• Node.js support
• Python support
• cPanel
• Website-building tools
• A dedicated IP address

Plan specifications can change, so customers should review the live order page before paying.

Understanding “From KSh249 per Month”

The headline “from KSh249 per month” is based on dividing the KSh2,999 annual Starter Cloud price by 12 months.

The calculation is approximately:

KSh2,999 ÷ 12 = KSh249.92

Customers should therefore understand that:

• The advertised package is priced annually.
• The full annual amount may be due when ordering.
• KSh249 is an approximate monthly equivalent.
• Monthly billing may have different prices or may not be available for that plan.
• Renewal pricing should be checked at checkout.

The directory should say “from KSh2,999 per year, equivalent to about KSh250 per month” rather than simply saying “KSh249 per month.”

WordPress Hosting

Novahost offers hosting packages specifically configured for WordPress.

Published WordPress plans include:

Advertised WordPress features include:

• Free SSL certificates
• Automated WordPress updates
• Daily backups
• Unlimited email accounts
• Unlimited bandwidth
• Free domain registration
• Prebuilt templates
• Priority support
• Assisted migration

These plans are billed quarterly according to the current published pricing.

WordPress Toolkit

Applicable hosting accounts include WordPress Toolkit through cPanel.

The toolkit may help customers:

• Install WordPress
• Manage themes and plugins
• Update WordPress
• Create staging environments
• Manage security settings
• Clone websites
• Reset administrator credentials
• Manage multiple installations

The precise tools available can depend on the package and control-panel configuration.

VPS Hosting

A virtual private server provides allocated processing power, memory, storage and administrative control.

VPS hosting may be appropriate for:

• Growing online stores
• High-traffic WordPress sites
• Custom web applications
• APIs
• School-management systems
• Agency hosting
• Business portals
• Development environments
• Multiple resource-intensive websites

Novahost advertises unmanaged and managed VPS solutions, with entry pricing around KSh1,200 to KSh1,500 per month depending on configuration and billing period.

Managed and Unmanaged VPS

An unmanaged VPS generally gives the customer control over the server but requires them to handle:

• Operating-system updates
• Security hardening
• Firewall configuration
• Web-server installation
• Backups
• Monitoring
• Software troubleshooting

A managed VPS includes greater technical assistance from the hosting provider.

Customers should confirm whether a quoted VPS price includes:

• Server management
• cPanel or another control panel
• Operating-system licensing
• Backups
• Website migration
• Malware removal
• Additional IP addresses
• Monitoring
• Software installation

The low entry price should not automatically be described as a fully managed VPS.

Dedicated Servers

Novahost also advertises dedicated-server services.

A dedicated server gives one customer control over an entire physical server or dedicated hardware allocation.

It may be suitable for:

• Large online stores
• High-traffic media websites
• Enterprise systems
• Resource-intensive databases
• Large business applications
• Hosting companies
• Software platforms
• Organisations requiring greater isolation

Dedicated-server customers should request a written specification showing processor, RAM, storage, bandwidth, data-centre location, management level and backup arrangements.

Reseller Hosting

Reseller hosting allows customers to create and sell hosting accounts under their own business name.

Novahost’s reseller packages advertise:

• White-label hosting
• WHM and cPanel
• Private nameservers
• NVMe storage
• LiteSpeed
• Daily backups
• SSL
• Free account migration
• Multiple server locations
• Unmetered bandwidth

Published reseller plans range from approximately KSh2,800 to KSh4,500 per month for packages supporting different numbers of hosting accounts.

Domain Registration

Novahost registers and transfers Kenyan and international domain extensions.

Available extensions include:

• .co.ke
• .ke
• .or.ke
• .ac.ke
• .me.ke
• .sc.ke
• .info.ke
• .com
• .org
• .net
• .africa
• .xyz
• Other generic extensions

Novahost is included in KeNIC’s official list of licensed registrars for .ke domain names.

Current Domain Prices

Selected published prices include:

Prices displayed on different Novahost pages are not completely consistent, possibly because of promotions or page-update timing.

Customers should treat the final cart price as authoritative and confirm:

• Registration cost
• Renewal cost
• Transfer cost
• Applicable tax
• Promotional period
• Redemption requirements

Free Domain Offer

The original listing says that every hosting plan includes a free .co.ke domain.

That is not accurate.

The current Starter Cloud plan specifically states “No Free Domain.” The Standard and Executive Cloud plans advertise a free .co.ke or .com domain.

Novahost’s domain page further states that free .co.ke registration applies to eligible hosting packages for the first year, after which the domain renews at its standard annual price.

A more accurate statement is:

“Selected Novahost hosting packages include free first-year registration of an eligible .co.ke or .com domain.”

Domain Renewals

Domain registration is normally renewed annually.

Customers should check:

• Renewal date
• Renewal price
• Auto-renew settings
• Contact-email accuracy
• Redemption fees after expiry
• Transfer restrictions
• Domain ownership details

A free first-year domain is not permanently free unless the specific package terms clearly state otherwise.

Domain Ownership

Customers should ensure that a domain is registered using their own or their organisation’s correct details.

The registrant should retain access to:

• The client account
• Administrative email
• Authorization codes
• Nameserver controls
• Renewal notices
• DNS records

A web designer or agency should not be the only party able to control a customer’s domain.

SSL Certificates

SSL encrypts data transmitted between a website and its visitors.

Novahost includes free SSL certificates on its shared and WordPress hosting packages. It also sells paid SSL products for customers needing additional validation, warranties or multi-domain protection.

SSL products may include:

• Domain-validation SSL
• Organisation-validation SSL
• Extended-validation SSL
• Wildcard SSL
• Multi-domain SSL
• Sectigo certificates

Free SSL Versus Paid SSL

Free SSL is normally sufficient for:

• Blogs
• Business websites
• Portfolios
• Standard WordPress websites
• Small online shops
• Contact forms

Paid SSL may be considered when a business requires:

• Formal organisation validation
• A certificate warranty
• Wildcard protection
• Multiple-domain coverage
• Particular compliance requirements
• Dedicated installation support

Both free and paid SSL provide encryption when configured correctly.

A paid certificate does not automatically make an insecure website safe if the site has outdated software, weak passwords or vulnerable plugins.

Website Migration

Novahost advertises free migration for customers moving an existing website to its hosting platform.

Migration may involve:

• Website files
• Databases
• Email accounts
• DNS changes
• SSL installation
• Basic post-migration testing

The company promotes migration with minimal or zero downtime, but customers should not treat zero downtime as an unconditional guarantee.

Before migration, customers should:

• Create an independent backup.
• Avoid cancelling the old hosting account immediately.
• Confirm that email data will be transferred.
• Test the website before changing DNS.
• Check forms, payments and logins.
• Keep the former account active until propagation is complete.

Backups

Novahost advertises automated daily backups on its principal shared and WordPress hosting packages.

Customers should still ask:

• How many backup copies are retained?
• Are backups stored away from the primary server?
• Can customers restore files themselves?
• Are email accounts included?
• Are databases included?
• Is restoration free?
• Are VPS backups included?
• What happens after account suspension or cancellation?

Website owners should maintain their own external backup in addition to the provider’s copy.

NVMe Storage and LiteSpeed

Novahost advertises NVMe storage and LiteSpeed web-server technology across its hosting packages.

NVMe storage can provide faster read and write performance than traditional hard drives and many older storage configurations.

LiteSpeed can improve performance for compatible websites, particularly when used with caching tools such as LiteSpeed Cache.

Actual website speed still depends on:

• Website design
• Image sizes
• Plugins
• Database performance
• Internet connection
• Server load
• Caching
• Data-centre distance
• Third-party scripts

The listing should not promise that every website will load in less than one second.

Data-Centre Locations

Novahost’s current infrastructure page lists four hosting locations:

• Nairobi, Kenya
• Cape Town, South Africa
• London, United Kingdom
• Dallas, United States

Customers should ask whether they can actively select the location for their particular service.

Not every shared, WordPress, VPS or reseller plan necessarily provides access to every data centre.

Nairobi Hosting

A Nairobi data centre can reduce network latency for websites primarily serving users in Kenya and parts of East Africa.

Potential benefits include:

• Faster local connections
• Lower latency
• Local technical support
• Kenyan-shilling billing
• M-Pesa payments
• Potential data-residency advantages

Hosting in Nairobi does not by itself guarantee better Google rankings. Website content, technical quality, links, speed and user experience remain important.

Uptime Guarantee

Novahost’s pages use both 99.9% and 99.99% uptime claims.

The homepage and company footer refer to 99.9%, while the shared-hosting page advertises a 99.99% guarantee.

The data-centre page again displays 99.9%.

The safest directory wording is:

“Novahost advertises an uptime commitment of between 99.9% and 99.99%, depending on the page and service. Customers should review the service-level terms for the selected package.”

Customers should also ask:

• How uptime is measured
• Which outages are excluded
• Whether planned maintenance counts
• Whether service credits are available
• How credits are requested
• Whether the guarantee covers email and DNS

Customer Support

Novahost offers customer support through:

• Support tickets
• Live chat
• Telephone
• Its customer help centre
• Online knowledge-base articles

The company promotes 24/7 support through chat and tickets.

Its website currently says telephone staff are available from 6:00 a.m. to 10:00 p.m. on +254 719 888 624.

The listing should therefore avoid saying that telephone support is necessarily staffed 24 hours a day.

Support Contact Details

Telephone:

+254 719 888 624

Email:

[email protected]

Online support:

Customer portal, support tickets and live chat

Website:

novahost.co.ke

KeNIC’s licensed-registrar page independently publishes the same telephone number and support email for Novahost.

Payment Methods

Novahost supports billing in Kenyan shillings and promotes M-Pesa as a payment option.

Other payment channels may include:

• Debit or credit cards
• Mobile money
• Bank or online-payment methods displayed at checkout
• Foreign-currency billing options

The customer portal currently shows KES, USD, TZS and UGX currency selections.

Customers should verify the payment recipient before approving an M-Pesa transaction and retain the confirmation message.

Thirty-Day Money-Back Guarantee

Novahost provides a 30-day money-back guarantee, but it does not cover every product without restrictions.

The official refund policy states that the guarantee applies to shared and reseller hosting, subject to conditions.

Refund exclusions can include:

• Domain registrations
• Website migrations
• Dedicated IP addresses
• Software licences
• Setup fees
• Additional services

Refunds are limited to one per customer, and the request must be submitted in writing through the support system within 30 days of the first purchase.

Refund Processing

Novahost’s refund policy and terms currently contain differing processing language.

The refund page states that refunds may be processed within 31 days after approval, while the terms of service say approved refunds are typically processed within seven business days.

Because these pages are inconsistent, customers should obtain written confirmation of the applicable processing period when requesting a refund.

Where hosting included a free domain, Novahost may deduct the domain’s standard registration cost from the refund.

Services That May Not Be Refundable

Customers should not assume that the 30-day guarantee applies to:

• Domain names
• SSL certificates
• VPS servers
• Dedicated servers
• Software licences
• Website design
• Completed migrations
• Dedicated IPs
• Setup fees

The applicable product page and terms should be reviewed before purchase.

Business Email

Shared hosting packages advertise multiple or unlimited email accounts using the customer’s domain.

Examples include:

• [email protected]
• [email protected]
• [email protected]
• [email protected]

Novahost also advertises productivity and email solutions such as:

• Microsoft 365
• Google Workspace
• Hosted business email

Customers should confirm mailbox storage, spam protection, backup arrangements and per-user licensing.

Developer Features

Applicable shared hosting packages advertise support for:

• PHP
• MySQL or MariaDB
• Node.js
• Python
• cPanel
• WordPress
• Databases
• Cron jobs
• DNS management
• Email accounts

Developer support does not mean that every framework, background process or custom application is permitted on shared hosting.

Customers running resource-intensive software should ask whether a VPS is required.

E-Commerce Hosting

Novahost packages can host e-commerce websites built with platforms such as WooCommerce.

An online store should have:

• SSL
• Current software
• Strong administrator passwords
• Secure payment integrations
• Backups
• Malware protection
• Reliable email delivery
• Adequate CPU and memory
• Regular testing

A growing store may need to move from shared hosting to WordPress, VPS or dedicated infrastructure as traffic and product numbers increase.

Website Design

Novahost also promotes website-design services.

Customers commissioning a website should agree in writing on:

• Number of pages
• Design ownership
• Domain ownership
• Hosting package
• Content responsibilities
• Revisions
• Delivery milestones
• Payment terms
• Maintenance
• Search-engine optimisation
• Backup arrangements
• Administrator access

The customer should receive full administrative access after the project is completed and paid for.

Opening and Support Hours

Novahost is an online hosting business, so websites, servers and the client portal operate continuously.

That does not mean every support channel is staffed identically.

The listing should not display every weekday as “open 24 hours” without explaining that this refers primarily to online services and technical support.

Physical Location

Novahost identifies itself as a Nairobi-based company, but its public contact pages do not clearly provide a complete customer walk-in address.

The listing should therefore use:

Nairobi, Kenya

Customers should contact support before attempting an office visit.

A map marker covering all of Nairobi would not identify a precise office and should not be presented as an exact physical location.

Frequently Asked Questions

How much does Novahost Kenya hosting cost?

Shared hosting currently starts at KSh2,999 per year, which is equivalent to approximately KSh250 per month when divided across 12 months.

Can I pay KSh249 every month?

The entry package is advertised at KSh2,999 per year. KSh249 is its approximate monthly equivalent, not necessarily the amount charged through monthly billing.

Does every package include a free domain?

No. The current Starter Cloud package does not include a domain. Selected Standard and Executive plans include an eligible .co.ke or .com domain.

Is the free domain permanent?

Novahost’s domain information says the eligible domain is generally free for the first year and then renews at the normal annual price.

Is Novahost a licensed .ke registrar?

Yes. KeNIC lists Novahost Kenya Ltd among its licensed domain registrars.

Does Novahost provide free SSL?

Yes. Free SSL is included with its advertised shared and WordPress hosting packages.

Does Novahost offer free migration?

Yes. The company advertises free migration for customers transferring websites to eligible hosting services. Customers should confirm the number and type of sites covered.

Are backups included?

Daily backups are advertised on the principal shared and WordPress packages. Customers should confirm retention periods and restoration terms.

Where are Novahost’s servers located?

The company lists Nairobi, Cape Town, London and Dallas as its data-cententre locations.

Does Novahost have Nairobi servers?

Yes. Nairobi is listed among its operational hosting locations. Customers should confirm whether their selected package can be provisioned there.

Does Novahost accept M-Pesa?

Yes. Novahost promotes M-Pesa and Kenyan-shilling billing across its hosting and VPS services.

Is support available 24 hours?

Tickets and live chat are advertised as available 24/7. Telephone support is published as available between 6:00 a.m. and 10:00 p.m.

What is the Novahost phone number?

The published support number is +254 719 888 624.

Does Novahost offer a 30-day refund?

Yes, but the official refund policy mainly covers shared and reseller hosting and contains several exclusions.

Are domains refundable?

Domain-registration charges are excluded from the standard hosting refund. A domain supplied free with hosting may be deducted from the amount refunded.

Does Novahost offer VPS hosting?

Yes. VPS options are advertised from approximately KSh1,200 to KSh1,500 per month, depending on resources, management and billing term.

Does Novahost support Node.js and Python?

The current shared-hosting packages advertise Node.js and Python support. Customers should confirm any process or resource limitations before deploying an application.

Does Novahost include cPanel?

Yes. cPanel is advertised on its shared-hosting packages. VPS customers should confirm whether a cPanel licence is included or billed separately.

Why Customers Consider Novahost Kenya

Novahost’s key advertised features include:

• Kenyan-shilling billing
• M-Pesa payments
• Nairobi hosting infrastructure
• NVMe storage
• LiteSpeed web servers
• cPanel
• Free SSL
• Daily backups
• Website migration
• Domain registration
• KeNIC registrar licensing
• WordPress hosting
• VPS and dedicated servers
• Live chat and ticket support
• A conditional 30-day refund policy

Customers should compare the current plan price, renewal cost, free-domain conditions, resource limits, backup retention and refund exclusions before ordering.

For support, call +254 719 888 624 or use the live-chat and ticket options on Novahost’s official website.

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