Voicemail is an essential feature for mobile users in Kenya, ensuring that important calls are not missed when you’re unavailable. This guide provides detailed instructions on how to activate, manage, and retrieve voicemails across the three major networks in Kenya: Telkom, Airtel, and Safaricom.
📞 Telkom Kenya Voicemail
Activation:
- Dial 123 from your Telkom line.
- Follow the voice prompts to set your voicemail language and personalize your greeting.
- A PIN will be sent to you via SMS. Use this PIN to access your voicemail messages.
Deactivation:
- Dial 123.
- Navigate to the main menu and select Option 3 for “Settings and Features.”
- Choose Option 3 to cancel your voicemail service.
- Confirm deactivation by selecting Option 1.
Accessing Voicemail:
- Dial 123 to listen to your voicemail messages.
- While listening, you can replay, save, or delete messages as prompted.
Note: Callers are charged Ksh.2 per minute for leaving a voicemail message .
📱 Airtel Kenya Voicemail
Activation:
You can activate Airtel voicemail through various methods:
- Via SMS: Send
SUB VMSto 555. - Via Call: Dial 555 or +254733105555 and follow the audio prompts.
- Via USSD: Dial
**62*+254733105555#and press OK to forward unreachable calls to voicemail .
Deactivation:
- Call 555 or +254733105555 and follow the prompts to unsubscribe.
- Alternatively, send
UBSUB VMSto 555.
Accessing Voicemail:
- Dial 555 or +254733105555 to listen to your voicemail messages.
- To manage your voicemail settings, call 555, press 1 to set a greeting, or 2 to change your PIN.
Note: Callers are charged at standard rates for leaving a voicemail message .
📲 Safaricom Kenya Voicemail
Activation:
Safaricom offers multiple options to activate voicemail:
- For Unanswered Calls: Dial
*61*0722122#and press OK. - For Unreachable Calls: Dial
*62*0722122#and press OK. - For Busy Line: Dial
*67*0722122#and press OK. - To Activate All Diverts: Dial
*222#.
Deactivation:
- For Unanswered Calls: Dial
##61#and press OK. - For Unreachable Calls: Dial
##62#and press OK. - For Busy Line: Dial
##67#and press OK. - To Deactivate All Diverts: Dial
##002#.
Accessing Voicemail:
- Dial 111 to listen to your voicemail messages.
- The default PIN is 1234; you can change it for added security .
🔐 Voicemail Security Tips
To protect your voicemail from unauthorized access:
- Change your default PIN immediately after activation.
- Avoid using easily guessable PINs, such as
1234or your birth year. - Regularly update your PIN to enhance security.
- Be cautious of phishing attempts; do not share your PIN or personal information over the phone.
- Monitor your voicemail for unusual activity, such as messages being marked as saved without your action.
✅ Summary Comparison
| Feature | Telkom Kenya | Airtel Kenya | Safaricom Kenya |
|---|---|---|---|
| Activation Method | Dial 123 | SMS, Call, USSD | USSD Codes |
| Deactivation Method | Call 123, Option 3 | Call 555, SMS | USSD Codes |
| Access Voicemail | Dial 123 | Dial 555 | Dial 111 |
| Default PIN | Provided via SMS | Set during setup | 1234 |
| Call Charges | Ksh.2/min for callers | Standard rates | Standard rates |
By following these guidelines, you can effectively manage your voicemail services across Telkom, Airtel, and Safaricom in Kenya, ensuring you never miss an important message.
