What is Hakikisha Service? This is a service for all M-PESA customers that will enable them to confirm the name of the person they are transferring money to on M-PESA before completing the transaction. How do I hide my M-PESA name. It also allows you to confirm the name of the agent when withdrawing money from your MPESA account * The service will also be available for Pay Bill (payment) and deposits for M-PESA agents.
How do I opt into the service?
Customers will automatically be opted into the service which is free. However, normal M-PESA charges apply as per the M-PESA tariff.
Do I have to do a Menu Update to access the service?
Customers will automatically be opted into the service and do not need to do a menu update.
Will I be able to access the service outside Kenya?
You will be able to use the service wherever you can roam. However, you will only be able to cash in / cash out your M-PESA balance at M-PESA Agent outlets in Kenya.
After a SIM swap, will my M-PESA line pick the service I had on a previous line?
The system will automatically enable the service as soon as you reactivate your M-PESA account using your current M-PESA PIN.
How do I opt out of the service?
Dial *234# to opt out. You will still be able to transact on M-PESA without confirming the name.
Can other people confirm my name before sending money?
Please note that other customers will also not be able to confirm your name when you opt out of the service.
Will M-PESA transactions cancel if I press the cancel/dismiss/close on my phone?
To stop any wrong transaction, send any letter or number within 25 seconds. Pressing cancel, dismiss or close will NOT stop the transaction.
Will the service work on all handsets?
The service will work on most handsets, however there may be a few phones that may have challenges accepting the service.
