Discover simple and efficient methods to check and pay your ELDOWAS water bill. Explore various payment options including M-PESA and Airtel Money, and learn how to use ELDOWAS’ digital services to manage your water consumption effectively.
Navigating Your ELDOWAS Water Bill Payment and Checking Process
The Eldoret Water and Sanitation Company Limited (ELDOWAS) plays a crucial role in providing water services under the auspices of the County Government of Uasin Gishu. It manages water supply from sourcing and treatment to distribution and billing across the North Rift region. ELDOWAS emphasizes customer satisfaction and efficient service delivery, facilitated by modern financial technology to streamline payments and billing inquiries.
Methods to Pay Your ELDOWAS Water Bill
Paying your water bill is straightforward with ELDOWAS’ diverse payment options, tailored to fit different customer preferences:
- Via M-PESA:
- Access the M-Pesa menu on your mobile.
- Choose ‘Pay Bill’ and input the business number 511000.
- Type in your water account number, and specify ‘REC’ in front for reconnections.
- Enter the payment amount, confirm with your M-PESA PIN, and complete the transaction. A confirmation message will be sent to you.
- Via Airtel Money:
- Open the Airtel Money menu.
- Select ‘Pay Bill’, enter ELDOWAS as the business, and provide your water account number.
- For reconnection fees, use the account prefix ‘REC’.
- Confirm the payment with your Airtel Money PIN, and you will receive a confirmation of payment.
Checking Your Water Bill
To find out your current bill:
- Text your account number to 22384.
- Log into the E-bills portal using your account and phone number.
- Alternatively, download the ELDOWAS App from the Google Play Store to access your bill and account statement anytime.
Understanding Tariffs and Charges
ELDOWAS sets its tariffs based on consumption blocks for residential, commercial, industrial, and institutional setups, ensuring transparency and fairness in billing. Specific rates are applied to water kiosks and multi-dwelling units, reflecting the unique needs of these entities.
Service Reconnections
If your service has been disconnected, paying the full outstanding balance plus a KES 1,000.00 reconnection fee will restore it. Payments processed before 2 pm are typically reconnected the same day.
ELDOWAS Contact Information
For further assistance, customers can reach out through various channels:
- Location: Kambi Somali Rd, Off Oloo Street, Eldoret
- Toll-Free Number: 0800-211-155
- Mobile: +254 724 255 538
- Landline: +254 (0)53-2035000
- Email: [email protected]
This comprehensive guide aims to empower ELDOWAS customers with all the necessary tools to manage their water services effectively, ensuring convenience and reliability.
