DHL Express Kenya: Shipping, Contacts & Locations

DHL Express Kenya provides international courier, parcel-delivery and time-sensitive shipping services for individuals and businesses.

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Through DHL’s global network, customers in Kenya can send documents and parcels to more than 220 countries and territories. Services include door-to-door international delivery, shipment collection, customs processing, online quotations, tracking and business shipping accounts.

DHL also provides freight forwarding and supply-chain services in Kenya through separate divisions within DHL Group. Customers should choose the appropriate division depending on whether they are sending a document, an ordinary parcel, palletized cargo, a container or goods requiring contract logistics.

About DHL Express Kenya

DHL Express is the international express-delivery division of DHL Group, one of the world’s largest logistics companies.

The DHL brand was founded in 1969 by Adrian Dalsey, Larry Hillblom and Robert Lynn. Its name was formed from the initials of their surnames. The business began by transporting shipping documents between San Francisco and Honolulu before expanding into a worldwide courier and logistics network.

DHL Group now employs approximately 584,000 people and operates in more than 220 countries and territories. DHL Express alone serves around 2.4 million customers through a network of approximately 128,000 service points and more than 275 dedicated aircraft.

In Kenya, DHL serves individual senders, online sellers, importers, exporters, manufacturers and corporate customers. Customers can arrange shipment collection, visit a DHL service point or manage shipments online through MyDHL+.

DHL Express Kenya Company Profile

Category	Details
Business Name	DHL Express Kenya
Industry	Courier, express delivery and logistics
Parent Company	DHL Group
DHL Founded	1969
Main Kenyan Operations	Nairobi
Global Network	More than 220 countries and territories
Global Workforce	Approximately 584,000 employees
Express Customers	Approximately 2.4 million
Express Service Points	Approximately 128,000 worldwide
Kenya Customer Care	0800 600 101
Online Shipping Platform	MyDHL+
Website	dhl.com/ke-en

The company formerly known as Deutsche Post DHL Group changed its corporate name to DHL Group in July 2023. Older listings may still use the previous name, but DHL Group is the correct current corporate identity.

DHL Services Available in Kenya

DHL’s Kenyan operations cover several different shipping and logistics requirements.

Services accessible through the wider DHL network include:

International express document delivery
International parcel shipping
Door-to-door courier delivery
Shipment collection
Import services
Export services
Shipment tracking
Customs-clearance support
Business shipping accounts
E-commerce logistics
Air freight
Ocean freight
Road freight
Warehousing
Contract logistics
Supply-chain management

Not every service is handled by the same DHL division or available at every service point.

Customers shipping ordinary documents and parcels normally use DHL Express. Businesses moving pallets, containers or large commercial cargo may require DHL Global Forwarding or DHL Supply Chain.

International Express Delivery

DHL Express specializes in time-sensitive international delivery.

Customers can use the service to send:

Business documents
Contracts
Personal documents
Product samples
Commercial parcels
E-commerce orders
Spare parts
Gifts
Time-sensitive business materials

Delivery times depend on the destination, shipment contents, collection time, customs processing and the service selected.

DHL Express connects Kenya with more than 220 countries and territories through its international air and ground network. Customers can obtain a quotation, prepare shipping documents, schedule a pickup and track a shipment through the official DHL platforms.

A quoted transit time may not include customs delays, public holidays, remote-area delivery or time required for regulatory inspections.

Sending a Parcel with DHL Express Kenya

Customers generally have three main ways to begin a shipment:

Book and pay online.
Request collection from an eligible address.
Take the shipment to a participating DHL service point.

Before booking, the sender should know:

The destination country
Recipient’s full name
Recipient’s physical address
Recipient’s telephone number
Parcel weight
Package dimensions
Description of the contents
Declared value
Purpose of the shipment
Country of origin of the goods

Incomplete addresses, inaccurate descriptions or missing customs documents can delay delivery.

MyDHL+ Online Shipping

MyDHL+ is DHL Express’s online shipment-management platform.

Registered and guest customers can use it to:

Obtain shipping quotations
Create shipments
Print waybills
Prepare customs documents
Schedule courier pickups
Track shipments
Manage addresses
Review shipment history
Pay eligible invoices
Manage business accounts

The platform supports both imports and exports and is available online at any time.

Using the online system does not remove the sender’s responsibility to declare goods accurately or comply with customs and transport regulations.

Shipment Tracking

DHL provides online tracking for shipments travelling through its network.

Customers normally need the tracking or waybill number provided when the shipment was created. The number can be entered into the tracking section of the official DHL website.

Tracking events may show:

Shipment information received
Parcel collected
Shipment processed
Departed facility
Arrived at destination
Customs-clearance status
Out for delivery
Delivered
Delivery attempted
Shipment on hold

A temporary gap between tracking updates does not necessarily mean that the parcel has stopped moving. Some updates appear only when the shipment reaches a processing point or is scanned.

Customers who need help interpreting a tracking message can contact DHL Express Kenya on 0800 600 101.

Customs Clearance

International goods normally require customs processing in the country of export, destination country or both.

DHL assists with customs-clearance procedures, but the sender and recipient remain responsible for providing accurate information and paying applicable taxes, duties or government charges.

Common customs information includes:

Detailed description of the goods
Quantity
Declared value
Currency
Country of manufacture
Harmonized System code
Reason for export
Commercial invoice
Import permits where required
Recipient identification or tax information where required

Customs authorities may inspect a shipment, request additional documents, reassess its value or apply duties and taxes.

DHL advises that international shipments cannot avoid customs-clearance requirements and that accurate preparation helps reduce delays.

Duties and Taxes

International shipments can attract import duty, value-added tax, excise duty, processing charges or other fees.

The amount depends on:

Destination country
Type of goods
Declared value
Country of origin
Customs classification
Applicable trade rules

The sender may choose a service arrangement in which duties are billed to the sender, recipient or another approved account, depending on availability.

A delivery charge does not automatically include customs taxes. Customers should review the quotation and shipment terms carefully.

Goods That Require Special Handling

Some goods may be restricted, regulated or unsuitable for ordinary express shipment.

Examples can include:

Food
Plants and seeds
Medicines
Medical samples
Batteries
Chemicals
Liquids
Perishable goods
High-value items
Animal products
Electronic equipment
Cosmetics

Rules vary by destination and transport method. Customers should contact DHL before preparing unusual, regulated or temperature-sensitive goods.

DHL may require additional packaging, declarations, permits or specialist handling. It may also decline a shipment that does not meet its transport, legal or safety requirements.

Packaging Services

Proper packaging helps protect goods during sorting, air transport, road movement and delivery.

DHL Express service points may provide branded envelopes and boxes for eligible shipments. The appropriate package depends on the item’s size, weight, shape and sensitivity.

Senders should:

Use a strong outer package
Protect fragile contents
Fill empty spaces
Seal the package securely
Remove outdated labels
Avoid attaching loose items
Place documents in a protective sleeve
Use inner packaging for liquids

DHL may apply dimensional weight when a parcel is large compared with its actual weight. Shipping charges can therefore be based on either physical weight or volumetric weight.

DHL Express for Businesses

Businesses that ship regularly can apply for a DHL Express account.

Account services may include:

Negotiated shipping rates
Scheduled pickups
Centralized billing
Import-account services
Shipment reporting
Digital shipping tools
Customs support
Dedicated sales assistance
E-commerce integrations

Suitability and pricing depend on shipment volume, destinations, package characteristics and the company’s credit assessment.

DHL’s business service finder covers shipments ranging from flyers and small packages to pallets, containers and commercial cargo.

E-Commerce Shipping

DHL supports Kenyan online sellers sending products to international customers.

E-commerce services can help businesses with:

Export parcel delivery
International tracking
Customs documentation
Returns planning
Delivery notifications
Shipping-platform integration
Business accounts
Cross-border distribution

Online sellers should clearly display potential customs charges, delivery estimates and returns conditions to customers before checkout.

They should also ensure that product descriptions, values and origin information match the customs paperwork.

DHL Global Forwarding Kenya

DHL Global Forwarding provides freight-transport services for businesses moving larger commercial shipments.

Its services include:

Air freight
Ocean freight
Road freight
Rail freight
Multimodal transport
Customs services
Cargo insurance options
Industrial-project logistics
Temperature-controlled freight
Consolidated cargo
Full-container shipments

The division is more suitable than DHL Express for many palletized, containerized or high-volume commercial shipments.

DHL’s Kenyan Global Forwarding platform describes its offering as a flexible range of air, ocean, road and rail freight services.

DHL Supply Chain

DHL Supply Chain provides contract-logistics services for businesses with more complex storage and distribution requirements.

Services may include:

Warehousing
Inventory management
Order fulfilment
Distribution
Transport management
Returns processing
Packaging
Industry-specific logistics
Supply-chain consulting

These services are generally designed for corporate contracts rather than individual parcel senders.

Customers seeking a long-term warehousing or fulfilment arrangement should contact the relevant DHL Supply Chain sales team.

DHL Service Points in Kenya

DHL operates and works with service points in Nairobi and other Kenyan locations.

Depending on the current network, service points may be available in or around:

Nairobi CBD
Westlands
Jomo Kenyatta International Airport
Mombasa
Kisumu
Nakuru
Malindi
Other major commercial centres

DHL’s official Kenya guidance identifies locations such as Sarit Centre and JKIA Trade Centre as examples displayed through its online locator.

Customers should use the official DHL location finder rather than relying on a permanent branch list. Service points can move, close, change hours or offer different services.

Not every location accepts every shipment type. DHL advises customers to confirm that a chosen service point handles international shipments before visiting.

International House Service Point

International House on Mama Ngina Street has been widely listed as a DHL location in Nairobi.

However, it should not automatically be described as DHL Express Kenya’s national head office without current confirmation from DHL. It is safer to list it as a Nairobi service point or customer-facing location where verified by the official locator.

Customers should search for the location on DHL’s official service-point finder to confirm:

Current operating status
Opening hours
Contact number
International-shipping availability
Daily shipment cutoff
Services offered

Typical Opening Hours

DHL service-point hours vary by location.

A typical business schedule may be:

Day	Typical Hours
Monday	8:00 a.m. to 5:00 p.m.
Tuesday	8:00 a.m. to 5:00 p.m.
Wednesday	8:00 a.m. to 5:00 p.m.
Thursday	8:00 a.m. to 5:00 p.m.
Friday	8:00 a.m. to 5:00 p.m.
Saturday	Limited hours at selected locations
Sunday	Closed at many locations

These should not be presented as universal DHL Kenya hours. Airport facilities, authorized service points and independent retail partners may operate on different schedules.

Online quotations, shipment preparation and tracking are available outside ordinary office hours.

DHL Express Kenya Contact Details

Customer Service

Telephone: 0800 600 101

This line supports questions about shipment status, delivery and courier collection.

Official Website

dhl.com/ke-en

Express Shipping Platform

MyDHL+

Service-Point Locator

Use the “Find a Service Point” tool on the official DHL Kenya website.

Shipment Tracking

Enter the shipment or waybill number in the tracking section of the DHL website.

The email address [email protected] should not be promoted as the primary customer-service email unless DHL currently identifies it for that purpose. Marketing and media contacts may not handle routine parcel queries.

Frequently Asked Questions

How do I contact DHL Express Kenya?

Call DHL Express Kenya customer service on 0800 600 101 for help with shipment tracking, delivery or courier pickups.

Does DHL deliver from Kenya to other countries?

Yes. DHL Express connects Kenya to more than 220 countries and territories through its international delivery network.

How can I track a DHL parcel?

Enter the tracking or waybill number into the tracking tool on DHL’s official Kenya website.

Can DHL collect a parcel from my home or office?

Eligible customers can schedule a pickup through MyDHL+ or contact customer service. Availability depends on the collection address and shipment.

Does DHL handle customs clearance?

DHL provides customs-clearance assistance for international shipments. Senders and recipients must still provide accurate documents and pay applicable duties or taxes.

Does DHL ship within Kenya?

DHL’s quotation tools may display domestic and international options depending on the shipment and service availability. Customers should request a quotation for the exact collection and delivery locations.

Where can I find a DHL branch in Nairobi?

Use the official DHL service-point locator and search by neighborhood or postal code. It displays nearby locations, opening hours, contacts and shipment cut-off times.

Is DHL International House the Kenya head office?

International House on Mama Ngina Street has been listed as a DHL location, but it should be described as a service point unless DHL confirms that it remains the national head office.

How much does DHL shipping cost?

The price depends on destination, weight, dimensions, shipment type, service level and optional charges. Customers can obtain a quotation through the official DHL website.

How long does DHL delivery take?

Transit times depend on the destination, selected service, customs processing, collection time and whether the address is in a remote area.

Can businesses open a DHL account?

Yes. Frequent business shippers can apply for a DHL account that may provide centralized billing, digital management tools, scheduled pickups and commercial pricing.