Nairobi has become the heartbeat of call center operations in Kenya, hosting some of the country’s most advanced and customer-centric business process outsourcing (BPO) firms. These call centers help companies enhance customer experience, generate leads, manage social media, and provide 24/7 support across various industries.
Below is a list of the best call centers in Nairobi to consider for outsourcing your customer engagement needs.
1. CCI Kenya
CCI Kenya is one of Africa’s largest providers of customer management solutions, working with global clients across sectors while creating massive employment opportunities locally.
- Location: Garden City (Thika Road) & Tatu City
- Contact: 0729 780 252
2. TeleSKy Limited
TeleSKy offers high-performance customer support, helping brands boost loyalty and customer retention through well-managed call center operations.
- Location: Valley View Business Park, Tower B, 4th Floor, City Park Drive
- Contact: 0709 370 000
3. Techno Brain
A global digital and consulting leader, Techno Brain provides BPO services alongside IT-enabled solutions, software development, and training.
- Location: Heritan House, Woodlands Road
- Contact: 0734 770 187
4. Sauti Contact Center
Sauti Contact Center focuses on lead generation and personalized customer interaction using cutting-edge technologies and CRM tools.
- Location: Groganville Estate
- Contact: 0710 772 884
5. Adept Technologies
Adept Technologies delivers a full suite of BPO services, including data entry, AI data labeling, and customer support through multichannel platforms.
- Location: Blue Violet Plaza, Kamburu Drive, Off Ngong Road
- Contact: 0111 025 200
6. Impact Outsourcing
Impact Outsourcing empowers businesses by delivering scalable contact center solutions that enhance customer relationships and drive revenue.
- Location: Reliable Towers, Mogotio Road
- Contact: 0700 643 383
7. Oasis Outsourcing
Oasis Outsourcing provides a hybrid of voice and non-voice services aimed at improving engagement and reducing operational costs.
- Location: Royal Offices, 3rd Floor, Office 32, Mogotio Road
- Contact: 0738 781 781 / 0111 052 290
8. iSON Xperiences Kenya
Since 2011, iSON has offered services such as inbound help desk, outbound sales, and social media support, becoming a key player in the Kenyan BPO space.
- Location: Fedha Plaza, Mpaka Road, Westlands
- Contact: 0732 122 000
9. Dial Afrika
Dial Afrika combines tech innovation with personalized customer support to provide scalable solutions for businesses of all sizes.
- Location: 9th Floor, Kism Plaza, Ngong Road
- Contact: 0795 444 000
Conclusion:
Whether you’re a startup looking to scale support or an enterprise optimizing operational efficiency, the best call centers in Nairobi offer tailored solutions to meet your goals. Each of these firms brings professional service delivery, advanced tools, and customer-centric strategies to the table.
