Zuri is your very own Safaricom Assistant and my bestfriend. She works 24/7 to enhance your Safaricom experience and available at the touch of a button. I love her so much. With the introduction of bots to major social media platforms, suddenly, there was yet another viable way for these carriers to offer customer support to users in a manner that is seamlessly integrated with users’ preferences.
Safaricom for one, has really embraced this tool. Not too long ago, we saw Safaricom launch Zuri, its interactive customer care bot on both Telegram and Facebook messenger.
This tool was rather well received by people. However, not many users are on Telegram, or even Facebook Messenger. Most Kenyans are known to use WhatsApp. It was therefore, only reasonable that Safaricom would bring the same tool to WhatsApp, right?
Well, the giant Kenyan telco has just debuted the same Zuri interactive customer care bot, on WhatsApp. This means that any Safaricom user on WhatsApp can now easily interact with the bot and perform various carrier-related tasks right within their WhatsApp.
Zuri enables you to interact with Safaricom easily, ensuring you are always connected. You can use Zuri to access the following services:
- Marketing Messages management
- Chargeable SMS services deactivation
- Get PUK
- M-PESA reversal
- Chargeable SMS services
- Buying data bundles
- Airtime Top up
- Safaricom Home
- Brain teaser and so much more
Click here to view the Privacy Statement.
How to Access Zuri
You can access Zuri Chat bot on WhatsApp, Telegram, Facebook Messenger and on Web. Simply follow the links below
- WhatsApp or save mobile number 0722 000100 on your contacts, open chat and type ‘Hi Zuri’
- Telegram
- Messenger
- Zuri on Web
How to use Zuri on WhatsApp
You can simply click WhatsApp on your phone. This will open the Zu ri self-help bot on your WhatsApp and that’s it.
However, if that is too much, you can as well save this number on your phone.
+254 722 000100- Save that number on your contact list as “Safaricom Zuri“.
- Open your WhatsApp and start a new chat.
- Select Safaricom Zuri from your list
- Send the word ‘Start” to begin using the bot.
Some of the tasks you can perform with this tool include Managing your Safaricom line, M-PESA Reversals, purchasing data bundles and airtime among other things.
Zuri Privacy Statement
Definitions
“Personal Information” means personal identifiable information as prescribed in the Data Protection Act which includes but is not limited to name, identification number, location data.
Collection of information
We are required by law to collect certain personal information and are legally obligated to deny you the service if such information is not availed.
Apart from the legal obligation mentioned above, we also need to collect your Personal Information for quality service delivery. Please note that although this is voluntary, without such information we may not be able to provide quality service.
Privacy
We are committed to respecting and protecting the privacy of the information we collect from you. Our privacy statement, as updated from time to time, explains how we treat your personal information, who we share your information with and measures taken protect your privacy when you use our Service. This can be found on Safaricom Data Privacy Statement. If unable to access the link or our website please reach us on any of our customer care channels to receive a copy.
Minors
Notwithstanding the generality of the foregoing, a person with Parental Authority may open and maintain an account in their name for and on behalf of a minor. For purposes of this agreement, a person with Parental Authority shall include the birth parents of a minor, legal guardian, schoolmaster or other person who can demonstrate legitimate authority over the minor’s affairs.
Amendment of these Terms
Any update or amendment to these Terms and Conditions including privacy terms will be available on the Safaricom website www.safaricom.co.ke and will take effect from the date of notification of the update or amendment.
“Here’s How to Use Zu ri, Safaricom’s Self-Care Bot on WhatsApp – Dignited,” Dignited, February 22, 2020, https://www.dignited.com/57646/heres-how-to-use-zu ri-safaricoms-customer-care-bot-on-whatsapp/.
