Safaricom eSIM

Your seamless journey begins with Safaricom eSIM. Safaricom has officially launched its e-Sim service, allowing customers to transfer data from their physical Sim card to an embedded Sim card – rendering physical Sim cards redundant and promoting sustainability.

It is the second telecommunications company in Kenya to introduce e-Sim technology after Jamii Telecommunications Limited (JTL) rolled out the service for subscribers on its Faiba network in January 2021.

What it is

  • An eSIM is a small virtual SIM embedded in many supported smartphones, tablets and wearables.
  • You can use the eSIM to connect to the network without the need of a physical sim card.

The benefits

  • Allows you to have more than one phone number (SIMs) in a device
  • Forget about SIM card loss or damage as the eSIM is tied to the device itself
  • Frequent travelers can easily switch providers as they travel

Requirements for activation

  • An eSIM supported device. Currently supported devices are
  • iPhone: XR, XS, XS Max, 11, 12 & SE 2020
  • Samsung: S21, Z Fold & Note 20
  • During the activation process an internet connection is needed eSIM HOW TO ACTIVATE IT
  • Visit a Safaricom Shop with a supported device. You can also buy a supported device at the Shop
  • Scan the eSIM QR code with your device.
  • Your device will download and install the eSIM settings for your Safaricom number
  • Your eSIM is now ready to use

Visit a shop near you

Get answers for Safaricom eSIM and everything Safaricom.

Phones Compatible With Safaricom’s New eSIM & How to Activate It

Which Devices Are Supported?

Notably, Safaricom’s e-Sim service is only available on select devices. They are:

  • Apple (iPhone XR, XS, XS Max, 11, 12, and SE 2020)
  • Samsung (Galaxy S21, S20, Z Fold 2, and Note 20)

Why Should I get an e-Sim?

Importantly, e-Sims are eco-friendly and reduce waste. An e-Sim also allows you to have more than one phone number (SIMs) on a device.

It means you have to worry less about losing or damaging your SIM card as it is tied to the device itself. It is also ideal for frequent travelers for they can easily switch network providers as they travel.

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