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We take account security seriously at Netflix. If you got an email from Netflix saying your email address has been changed and you did not request the change, please contact us.
See our tips for extra steps you can take to help keep your Netflix account secure.
If your Netflix account email was changed without your permission, follow these steps to regain access and secure your account:
- Check Your Email: Look for any emails from Netflix confirming the email change. If you see one, it may provide options to revert the change.
- Reset Your Password:
- Go to the Netflix login page.
- Click on “Forgot password?” and enter your original email address.
- Follow the instructions sent to your email to reset your password.
- Recover Your Account:
- If you can’t access your original email, try using the password reset option with your phone number if it’s linked to your account.
- You may also be prompted to answer security questions if you set them up.
- Contact Netflix Support:
- If you still can’t access your account, contact Netflix customer service directly. You can reach them via the Netflix Help Center.
- Provide as much information as possible to verify your identity (e.g., billing information, previous passwords).
- Secure Your Email: If your Netflix email was changed, your email account may have been compromised.
- Change the password for your email account.
- Enable two-factor authentication (2FA) if available.
- Check for any unauthorized access or changes to your email account.
- Monitor Account Activity:
- Once you regain access to your Netflix account, check your viewing history and account settings for any suspicious activity or devices.
- Update Security Settings:
- After regaining access, update your Netflix password and enable account security features like two-factor authentication (if available).
Taking these steps promptly will help you secure your account and prevent unauthorized access in the future.
