Samsung Galaxy S20 Hybrid Dual SIM – Samsung produce botheSIM and noeSIM versions
**Huawei P40 Pro+ has noeSIM support
Oppo, LG, HTC, Xiaomi, Honor, RealMe, OnePlus, Vivo – noeSIM support yet
What is an E-SIM?
AneSIM (embedded SIM) is a small chip located inside many smart phones, tablets and wearables that you can use to connect to cellular networks across the globe without the need for a physical SIM card. It requires no swapping or physical changing of sim cards and only needs to be supported by the carrier which you use.
Where can I get the eSIM?
You can get the Smart eSIM at any Faiba Shop nationwide
Will using an eSIM disable my current physical SIM?
No. An eSim works simultaneously with your existing SIM card. This means that you can have two mobile numbers and two cellular plans on the same device.
Can I transfer my existing phone number to my eSIM?
You can request to have your existing number transferred to your eSIM by visiting your nearest Faiba Shop.
What are the Benefits of the eSIMs?
Easy to switch from one SIM to another without the need to hunt for a SIM ‘ejector tool’ to remove the old SIM from your phone.
Cheaper while roaming as it’s easier switch to a local network while travelling, without the need to physically insert a local SIM.
Allows you to have more than one SIM as it offers the same advantages as dual-SIM phones.
There’s no risk of losing or damaging your SIM when taking it out.
How much do I need to pay to swap to a Faiba E-sim?
You will only pay Ksh. 150 at any of our dealers or outlets. However, if you are a new Faiba client then you will only need to activate your line with the minimum top up of Ksh. 300.
What happens if I accidentally delete my eSIM profile?
Scan the QR code you were provided with at registration to re-download your eSIM.
Can eSIM support multiple profiles or mobile numbers?
Yes. You can have multiple profiles on your eSIM. However, you may use only one number at a time
What happens if I want to switch between devices with the same eSIM number?
If you have registered your eSIM to a particular eSIM-supporting device, your eSIM will be unique to that first device you have registered it to. If you want to switch to another eSIM-supporting device in the future and use the same number, you are required to activate another eSIM profile (the first eSIM profile will then be automatically deactivated).
What should I do if I’ve lost my eSIM-registered device?
Contact our customer care on Tel: 0747 585 100 or Email: firstname.lastname@example.org to temporarily suspend your eSIM profile. If you later find your device, we can reconnect your service. However, if you cannot find your device, you can request a replacement SIM card or eSIM for a new device when required.