What are the charges for DIB Mobile services?
| Transaction Type | Transaction Charge |
| Funds Transfer – Internal | Kes 20 |
| RTGS | Kes 250 |
| Account to Mpesa | |
| 50 – 1000 | Kes 40 |
| 1001 – 1500 | Kes 50 |
| 1501 – 70000 | Kes 60 |
| Airtel B2C | Kes 40 |
| Utility payment | Kes 50 |
| Airtime purchase | Nil |
Note:
- Normal mobile network operator charges will apply for Internet services when using the DIB application or per USSD session
- Changes in tariff will be communicated to the customers.
- The transaction charges exclude Excise Duty
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Yes. If you paid your bill yet your bill account was not credited, then kindly contact the call centre or your nearest DIB Bank Branch through the contacts below:
Tel: + 254 709 913000 / +254 20 5131300
email: [email protected].
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