List all of Primary Health Care Corporation (PHCC) centers in Qatar, PHCC launched 'Nar'aakom' mobile app; A guide on how to use the new PHCC app, Apply for Health Card, Add dependent, Request appointments, Change Family Physician, Change Health Center, Renew Health Card
In order to complete its ambitious and comprehensive project toward the digitization of its services, the Primary Health Care Corporation (PHCC) has launched “Nar’aakom app” (we take care of you) mobile application in Arabic and English languages. This mobile application allows an individual to manage all issues related to health care thoroughly, such as accessing upcoming appointment schedules, applying for a health card online and requesting to change a health center and others. The launch of the mobile application has come shortly after PHCC had launched its new website last October that also provides easy access to all information related to primary care via the internet. Thus, this allows and facilitates conducting daily administrative business online.
Dr. Mariam Abdul Malik, the Managing Director of PHCC, said that with the launch of “Nar’aakom” mobile application, PHCC has made it easy for individuals to access the available digital services for its 27 health centers, by making it easy to access health care services via smart phones. It’s highly recommended to create a National Authentication System Account (NAS Account aka Tawtheeq) which is your virtual identity for all government issues. https://www.nas.gov.qa/self-service/
Requirements: How can I apply for Qatar Health card on Nar’aakom?
First, you must have a valid Qatar residency permit.
To apply for a health card you will need to supply the following documents with your application:
Residency permit (RP)
Copy of each applicant’s passport
Qatar ID (issued when you get your RP)
Two photographs (4×3 cm, blue background)
Copy of water and electricity bill to confirm your address
Children need valid birth certificates and vaccination cards
How can I login into the Nar’aakom app?
To log in, you need to input your TAWTHEEQ account using your Qatar ID and password. If you don’t have a TAWTHEEQ account yet, click the blue button to register.
Six things to do with the Nar’aakom app
What are the e-services provided by the Nar’aakom app? With Nar’aakom, you can view your health card information such as your health card number and see when it expires, view your assigned health center, and view your assigned family physician from PHCC. Through this app you can also view the upcoming appointments for you and your dependents
You can also request any of the following available services:
Apply for Health Card – allows you to apply for yourself or your dependents and get a health card to receive health care at one of PHCC’s health centers located across Qatar. Change My Health Center – allows you to request to change your currently assigned health center to another one. Change My Family Physician – allows you to request to change your currently assigned family physician. Request for appointment – allows you to request for new appointment with our PHCC health centers. Add dependent Account – allows you add dependents to your account to be able to request any of the above services on their behalf. Renew your health card – allows you to navigate to Hukoomi’s website to renew your health card online.
Nar’aakom supports English and Arabic language. Within the app, you can switch between these languages.
How to Create a new TAWTHEEQ account
Choose account type
Enter mobile number (If your mobile number is not under your ownership, your account will be created but not active. You have to contact the call center 109 to activate your account.)
Click Captcha and Continue
Fill in Personal Information details (Nationality, Name, Date of Birth, Blue Plate Address, Email address.
Input code sent to your mobile number to finish the registration.
Click Back to the main site.
Who can use the Nar’aakom app?
Individuals aged 18 years and older
Individuals currently in Qatar who have valid QID.
What can I find in the Nar’aakom app Upon signing in?
When you sign in, you can view your health card number, health card validity, assigned health center, and assigned family physician on the app’s Home page. You can also see your upcoming appointments, dependents (if any), and requests.
How can I request to change the health center through the Nar’aakom app?
Click Change Health Center
Input your Building number, Street number, Zone number as shown in your address’ blue plate
Select your reason for transfer (Resident address changed, family status changed, change of sponsor, other)
Upload documents (Applicant QID, Rental contract/Kahramaa bill
Tick consent box
Note: your new health center is not confirmed yet unless the PHCC e-services team has notified you.
How can I request an appointment through the Nar’aakom app?
Click Request appointment
Click Applicant name
Select Clinic (Health Education, Dietetics, Family Physician, General Dental, Medical Commission)
Select Appointment Date and Time
Choose Shift (AM/PM)
Choose Preferred time for 107 to call (AM/PM)
Click Book Appointment
NOTE: the appointment request is not confirmed unless the call center calls to confirm it (can take up to 48 hours before confirmation).
Can I apply for a health card or renew my health card using the Nar’aakom app?
You can apply for a health card for yourself or your dependents through the app by clicking on the E-services then Apply for Health Card. Fill-up the required personal information details and upload the necessary documents required (with an asterisk).
If your health card is up for renewal, the app allows you to navigate Hukoomi’s website to renew your health card online.
Citizens and residents of Qatar may apply for a health card to access services at any of the Hamad Medical Corporation’s healthcare facilities or hospitals.
The card is the same size as a driving license. It contains your ID number, nationality, photo and date of issue and are available to all residents of Qatar.
Consultations or non-emergency treatments may cost extra but will be subsidized for those who hold a valid health card. Holders of a health card can also have their prescriptions filled at a government-run pharmacy at subsidized rates.
To obtain a health card, visit the Primary Health Care Center (PHCC) nearest to where you live. There you need to fill out the appropriate forms. You will be issued a PHCC health file number. Please take with you:
Qatari Adults: Copies of your passport or ID, a passport-size photograph (4cm X 3cm) and a fee of QR50
Qatari Children: Birth certificate with Qatar personal identity number or passport, passport-size photograph, vaccination card (for first time issue) and a fee of QR50
GCC National Adult Residents: Copy of passport or ID with Qatar personal identity number, a passport-size photograph, your old health card (in case of renewals) and a fee of QR50
GCC National Child Residents: Birth certificate or passport with Qatar personal identity number, one passport-size photograph, vaccination card (for first time issue for children born in Qatar), old health card (in case of renewals) and fees of QR50
Adult Residents: Valid QID or passport with valid residence permit, a passport-size photographs and a fee of QR100
Children: Passport with valid residence permit, a passport-size photograph, vaccination card (for first time issue and for those born in Qatar or who had their vaccinations in Qatar) and a fee of QR100
Domestic Staff: Valid passport with a valid residence permit, a passport-size photograph, original QID of sponsor and a fee of QR50 (as for professions approved by MOI for personal sponsorship)
All: A copy of a utility bill (phone, water/electricity) – this proves where you live.
You must pay using a credit card. No cash is accepted. The health center will either issue you with your card immediately or ask you to return within a few days to collect it.
Please note, health cards are issued during morning working hours only.
Renewing your health card is a simple process and can be done immediately at all HMC hospitals. Please ask our Patient and Visitor Service Center staff to direct you to the right location in each hospital.
Cards can also be renewed online via Hukoomi
If you lose your health card but it is still valid, Qatari nationals will need to pay QR50 for a replacement and non-Qataris will need to pay QR100 for a replacement.
If you lose your health card and it has expired Qatari nationals will need to pay QR100 for a replacement and non-Qataris will need to pay QR200 for a replacement.
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