Accidentally deleting a Kenya Power prepaid token message can be frustrating, especially when you need the token to recharge your electricity meter. Fortunately, there are several methods to retrieve your lost token. Whether through direct contact with Kenya Power or through self-service portals, you have multiple options to ensure you regain your electricity token promptly.
1. Using the KPLC USSD Platform
The KPLC USSD platform allows prepaid customers to buy and retrieve their last three purchased KPLC tokens. This method is particularly useful when you haven’t received your KPLC token message or have mistakenly deleted it.
Steps to Retrieve a KPLC Token Message via SMS:
- Dial *977#
- Select option 1, “Prepaid Services (Token)”
- Select option 3, “Token Details”
- Enter your KPLC account number and send
- Your three latest transactions will be displayed with the dates
- Select an option to receive the KPLC token message
2. Using the MyPower App
If you do not already have the MyPower app, download and install it to easily retrieve your token.
Steps to Retrieve a Token via the MyPower App:
- Open the MyPower app
- Select “My Bill/ Token”
- Enter your meter number
- Your latest transactions will be displayed
3. Online Retrieval through the KPLC Self-Service Portal
Visit the KPLC self-service online portal to check your token history and access more services.
Steps to Retrieve a Token Online:
- Visit the KPLC self-service portal
- Log in with your account details
- Check your KPLC token history
Additional Tips
- Check Your SMS Inbox: Before taking any further steps, thoroughly check your SMS inbox. Sometimes, messages might be moved to other folders such as spam or junk. Make sure to look through all possible folders in your messaging app.
- Contact Customer Service: If you aren’t able to get help through the above-listed ways, you can also reach out to the KPLC customer care service or via their social media platforms for further assistance.
Contact KPLC Customer Service:
- Call Center: Dial 97771 or 0703 070 707/ 0732 170 170 for assistance. Provide them with your meter number and details of your last purchase, and they will resend the token.
- Email: Send an email to [email protected] with your meter number and details of your transaction.
- Social Media: Reach out to Kenya Power on their official social media channels like Twitter (@KenyaPower_Care) or Facebook (@KenyaPowerLtd).
