How To Reset Your Airtel Money PIN In Kenya

How To Reset Your Airtel Money PIN in Kenya

Your Airtel Money PIN is a crucial 4-digit security code that protects your Airtel Money wallet from unauthorized access. If you’ve forgotten your PIN or need to change it for security reasons, follow these steps to reset or change your Airtel Money PIN in Kenya:

How to Reset Airtel Money PIN

This method is useful for resetting a forgotten PIN or setting your PIN for the first time if you’re a new Airtel Money subscriber.

1. *Dial 222# on your phone dialer:
   • This will open the Airtel Money menu.
2. Select option 8: My Account/PIN:
   • Navigate to the option related to your account settings and PIN.
3. Choose Option 1: My PIN:
   • Select the option that allows you to manage your PIN.
4. Select Option 6: Reset PIN/Forgot PIN:
   • This option is specifically for resetting a forgotten PIN.
5. Enter your New PIN:
   • Input your desired new 4-digit PIN.
6. Confirm the new PIN and press OK:
   • Re-enter the new PIN to confirm.
7. Receive confirmation message:
   • You will receive a message from AirtelMoney confirming that your PIN reset was successful.

How To Change Your Airtel Money PIN

If you are an existing Airtel Money customer and want to change your current PIN to a new one:

1. *Dial 222# on your phone dialer:
   • Access the Airtel Money menu.
2. Select option 8: My Account/PIN:
   • Navigate to the option related to your account settings and PIN.
3. Choose Option 1: My PIN:
   • Select the option to manage your current PIN.
4. Select Option 2: Change PIN:
   • This option allows you to change your existing PIN.
5. Enter Your Old PIN:
   • Input your current 4-digit PIN.
6. Enter your new PIN:
   • Input your desired new 4-digit PIN.
7. Re-enter your New PIN and press OK:
   • Confirm the new PIN by entering it again.
8. Receive SMS confirmation:
   • AirtelMoney will send you an SMS confirming the successful change of your PIN.

Airtel Money Customer Service Contacts

For further assistance regarding your Airtel Money PIN or any other queries, you can contact Airtel customer service:

• Airtel Self-Service: Dial *100# on your phone.
• Phone Number: 100 or 0733 100 100
• Email: [email protected]

By following these steps, you can manage and secure your Airtel Money account effectively in Kenya.