A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll-free number from a landline is free of charge. How to Register a Toll free Number in Kenya
A toll-free, Freecall, Freephone, 0120, 800, 0800, 888, 877, 866, 855, 844, 833 or 1‑800 number is identified by a dialing prefix similar to a geographic area code, such as 909 (the area code that covers eastern Los Angeles County and southwestern San Bernardino County). The specific service access numbers vary by country.
Procedure to Register a Toll free Number in Kenya
- Toll-free numbers are special numbers that allows callers to reach businesses and/or individuals without being charged for the call. They are usually used by organizations that wish to make it easier for users to make contact with them. The charge for using a toll free number is paid by the called party instead of the caller.
- Typically, they begin with 0800 or 888, but there are few exceptions like 116, which offers free access to the child helpline service. Toll free numbers are provided by toll free service providers, who are usually the telephone carriers.
Apply In-Person
- To apply for a toll free numbers in Kenya visit any telephone service provider to make the application.
- You can visit several of them so as to compare rates, features that come with the service and the service quality
- Set up your account with your preferred chosen telephone service provider. Select a package that will serve the needs of your business best.
- Most telephone service providers will permit you to choose your own toll-free number. If it is available, which you can use to make it easier for customers to remember.
- Allocate the new toll-free number to an existing line, since they need to be routed to existing phone lines.
- Pay the appropriate fees and you start using your toll free number.
- Most services charge a Post-Payment package for this service..
- It takes a period of 7 to 21 days to acquire this toll number.
Required Documents to Register a Toll free Number in Kenya
- Identification card/ passport
- Business certificate
- Passport photo if required
Office Locations & Contacts
Communications Authority of Kenya
Located in Waiyaki Way
Tel: +254 (20) 4242000, 2441081-4, 0703 042000
P.o. Box 14448, Nairobi 00800
Email: info@cck.go.ke
Website : CCK
Eligibility
- All citizens of Kenya and business in Kenya who meet the necessary requirements can apply for a toll-free number.
- Emergency response units
Fees to Register a Toll free Number in Kenya
- The fee varies according to the telephone service provider chosen.
Validity
- It is usually valid for one year, but it also depends on the service provider terms stipulated in the contract.
Documents to Use
- Application documents are usually provided by the telephone service provider.
Processing Time
- This depends with the telephone service provider but it usually takes a period of 7 to 21 working days.
Instructions to Register a Toll free Number in Kenya
- Approach your telephone service provider
- Make enquires about the toll free number
- Pick and fill application form submit the filled application form
- Submit it with the required documents
- Make appropriate payments.
Required Information
- Name of applicant
- Name of business
- Reason for making application
- Tax information, i.e. PIN Numbe , Business registration certificate
- Passport photos
- Address and location of the business
Need for the Document
- Toll-free service is a one-way incoming service that allows a business/organization to receive calls at no charge to the caller.
- Toll free number is a way to attract new customers and helps build customer loyalty.
- It is also a good way to assist travelling employees.
Information which might help
- You can receive toll free incoming calls either through your fixed telephone or mobile phone.
- You will be provided with a separate bill for your toll-free.
External Links
Others – Register a Toll free Number in Kenya
- Businesses/organizations can receive thousands of calls simultaneously without any impact on their service or that of other customers.
- However it is recommend that you first contact the technical support team of your service provider..
List of Toll Free Contacts in Kenya
Government Toll Free Contacts
Institution
|
Toll Free Contacts
|
Details
|
National Hospital Insurance Fund (NHIF)
|
0800 720 601
|
Customer Care Number
|
National Social Security Fund (NSSF)
|
0800 221 2744
|
Customer Care Number
|
National AIDS & STI Control Programme (NASCOP)
|
0800 724 848
|
For questions, counselling or follow up advice regarding HIV/AIDs and STIs
|
National AIDS Control Council (NACC)
|
0800 720 007
|
Hotline Number
|
National Council for Persons With Disabilities (NCPWD)
|
0800 724 333
|
|
National Gender and Equality Commission Kenya (NGEC)
|
0800 720 187
|
|
National Social Protection Secretariat (NSPS) –
Orphans and Vulnerable Children (OVC) Secretariat |
0800 720 035
|
|
Kenya Wildlife Service (KWS)
|
0800 597 000
0800 221 5566 |
To report any cases of cases of poaching, dealings in game meat, human-wildlife conflict etc.
|
Tourism Fund
|
0800 221 0915
0800 772 2109 |
|
Integrated Financial Management Information System (IFMIS)
|
0800 721 477
|
Customer care number for questions or concerns regarding the IFMIS system
|
Office of the Controller of Budget (COB)
|
0800 720 141
|
|
Witness Protection Agency (WPA) Kenya
|
0800 720 460
|
|
National Biosafety Authority (NBA)
|
0800 221 349
|
To report complaints
|
Kenya Bureau of Standards (KEBS)
|
0800 221 350
1545 |
To report complaints
|
Kenya Pipeline Company (KPC)
|
0800 720 198
|
For enquiries, feedback, complaints and to report corruption
|
The Insurance Regulatory Authority (IRA)
|
0800 724 499
|
|
Kenya Civil Aviation Authority (KCAA)
|
0800 720 030
0800 221 5432 |
To report an aviation incident or accident
|
Nairobi City Water and Sewerage Company (NCWSC)
|
0800 720 018
|
To report complaints, leaks or bursts
|
Nakuru Water and Sanitation Services Company (NAWASSCO)
|
0800 720 036
|
To report water leaks or bursts and sewer issues
|
Kenya National Bureau of Statistics (KNBS) Census Call Centre)
|
0800 221 020
|
For any assistance regarding the census
|
Company Toll Free Contacts in Kenya
Consumer Goods Companies
Call these numbers if you have complaints regarding a product from these companies or need assistance troubleshooting or repairing a device or electronic equipment manufactured by them.
Company
|
Customer Support Toll Free Line
|
Unilever Kenya Limited
|
0800 221 5454
|
Samsung Kenya
|
0800 545 545
|
Huawei Kenya
|
0800 723 456
|
LG East Africa
|
0800 545 454
|
Mika Appliances
|
0800 221 222
|
Hotpoint Appliances
|
0800 720 404
|
Ramtons (Hypermart LTD)
|
0800 723 723
|
Service Companies
Company
|
Customer Support Toll Free Line
|
Uber Kenya
|
0800 724 787 (Rider)
0800 724 786 (Drivers) |
Kasha Kenya
|
0800 721 220
|
Jade Collection
|
0800 722 722
|
Qwetu Student Residences
|
0800 730 333
|
Aramex Kenya Ltd
|
0800 721 700
|
KONE Kenya
|
0800 720 130
|
Financial Institutions
Company
|
Customer Support Toll Free Line
|
HF Group (HFC Bank)
|
0800 721 400
|
Stanbic Bank
|
0800 720 044
|
Consolidated Bank of Kenya
|
0800 720 039
|
Ecobank Kenya
|
0800 221 2218
|
Real People Kenya Limited
|
0800 720 700
|
Wakenya Pamoja Sacco Society Ltd
|
0800 720 099
|
Next Insurance Kenya
|
0800 721 200
|
Metropolitan Cannon Insurance Company of Kenya
|
0800 723 333
|
Select Africa Limited
|
0800 720 026
|
Green and Clean Energy Companies
Company
|
Customer Support Toll Free Line
|
d.light Solar
|
0800 721 110
|
Mobisol Kenya Limited
|
0800 755 000
|
SolarNow Kenya
|
0800 720 556
|
Envirofit Kenya
|
0800 722 700
40250 (Free SMS on Safaricom) |
Agricultural Companies
Company
|
Customer Support Toll Free Line
|
British American Tobacco Kenya
|
0800 720 150
|
Greenlife Crop Protection Africa
|
0800 721 495
|
Toll Free Contacts for NGOs
NGO
|
Toll Free Helpline
|
Transparency International Kenya
|
0800 720 721
|
Marie Stopes Kenya
|
0800 720 005
|
Missing Child Kenya (MCK)
|
0800 223 344
|