If one makes an error during the process of payment, for example, if one inputs their NHIF Member Number as the M-PESA Account Number instead of their National Identification Number, or a wrong prefix, they can visit our Accounts Department at any of our offices with a copy of their National Identification Card with the M-PESA message they received from Safaricom capturing the erroneous transaction they made and they will get assistance. NHIF Member Number
NHIF Branches in Kenya and Contacts
Note the counties for the branches are also listed. The towns or NHIF Branch offices, addresses, phone numbers, and emails are available. Get services such as changing the facilities, adding dependants, etc. NHIF Member Number
KABARNET
MART PROPERTIES LTD
P.O. BOX 310-30400 KABARNET
TEL: (053)8000312/21844
E-mail: [email protected]
ELDAMA RAVINE
KCB BD 2NDFL, MERCY HOSP. ROAD
1048-20103 ELDAMA RAVINE
(051)752122
SOTIK
BURETI TEA GROWERS SACCO BLDG
321, SOTIK
0770 348 695/0770 348 700
[email protected]
BOMET
AGGIE PLAZA
538 -20400
BOMET
(020)2531445
[email protected]
BUNGOMA
DAIMAH PLAZA (BUNGOMA-KANDUYI RD)
627-50200, BUNGOMA
0771 109 095
[email protected]
WEBUYE
BETTYLYNE BD, GD FLOOR WEBUYE BUNGOMA ROAD
627 – 50200, BUNGOMA
(020)2139955
[email protected]
BUSIA
INGONYERA HOUSE, 2ND FLOOR,
KISUMU – BUSIA ROAD
746 BUSIA (K)
0772 161 957/0772 989 896
[email protected]
ITEN
BARAKA PLAZA
370 ITEN
0773 781 133
[email protected]
KAPSOWAR
BANDAPTAI BUILDING
0776 001 176
EMBU
EASTERN EMPORIUM, 1ST FLOOR,
KENYATTA HIGHWAY
1315- 60100 EMBU
(068) 2230062/(068)2230546/0776 241 475
[email protected]
GARISSA
NORTHERN SITE BDG, SANKURI ROAD
107-70100 GARISSA
(046) 2102020/(046) 2102049/(020)2524608
[email protected]
HOMABAY
COLDSPRINGSBLDG 1ST FLOOR
47 HOMABAY 0775 369 644
[email protected]
OYUGIS
OLANDO PLAZA GLD FL.
74-40222 OYUGIS
(020)2018067/0705 813 796
[email protected]
MBITA
MBITA DIST. HOSP, ADM. BLOCK
50 MBITA
0723 732 629
[email protected]
ISIOLO
IBADA PLAZA, 2ND FLR
476 ISIOLO
(061)2303451
[email protected]
KAJIADO
HIBO HOUSE 1ST FLOOR, NAMANGA RD
30, KAJIADO
0710 376 931
[email protected]
LOITOKTOK
EMPARAKUONI PLAZA, GROUND FL.
540-00242 KITENGELA
0770 145 754
[email protected]
KITENGELA
EPZ PLAZA , KITENGELA
540-00242 KITENGELA
0774 544 818/0773 669 216/073668916
[email protected]
ONGATA RONGAI
MASAI MALL
231-00511 ONGATA RONGAI
0776 827 879/0776 833 969
[email protected]
KAKAMEGA
MEGA MALL, 2ND FLOOR
280-50100 KAKAMEGA
(056)2030399/(056)2030408
[email protected]
MUMIAS
BEMAK HOUSE, 2ND FLOOR OFF NABONGO ROAD
967-50102 MUMIAS
(056)641484/(056)641005
[email protected]
KERICHO
SINEDET BUILDING, 1ST FLOOR, KISUMU BUSIA RD
1948 KERICHO
(052)2020518/(052)2020618/(051)8007097
[email protected]
KIAMBU
KIAMBU MALL 1ST FLOOR
254, KIAMBU
0725736478 / (020)8055793
[email protected]
LIMURU
NJEGI PLAZA 3RDFL, MARKET STREET
1250 LIMURU
(066)3545484
[email protected]
THIKA
NELLION CENTRE, KENYATTA ROAD
P/BAG, THIKA
(067)2222271/(067)2231446/(020)2039910
[email protected]
RUIRU
CENTRAL PLAZA, 2NDFLRRUIRU-GITHUNGURI RD
1944-00232, RUIRU
(020)2385345
[email protected]
KILIFI
EQUITY BUILDING 1ST FLOOR, KWA CHAROWAMAE ROAD
1310-80108 KILIFI
(041)2011024/(041)2588864
[email protected]
MARIAKANI
IMARIKA SACCO, OPPOSITE COUNTY COMFORT HOTEL, 1ST FLOOR
449 MARIAKANI
(020)2476668
[email protected]
MALINDI
BARANI PLAZA 1ST FLOOR, SOUTH WING JOMO KENYATTA ROAD
1423, MALINDI
(041)2008951
[email protected]
NHIF Branches Part 2
MTWAPA
SHELLA PROPERTIES LTD
1423 MALINDI
(020)2588865
[email protected]
KERUGOYA
MACHERE BUILDING, 1ST FLOOR
510 -10300 KERUGOYA
(077)1067992
[email protected]
MWEA
DIGITAL COMPLEX (MAKUTANO/MWEA RD)
32 -10303 WANGURU
(020)2465272
KISII
OURU COMPLEX 1ST FLOOR, KISII- KSM RD
3466-40200 KISII
(058)2030426/0774 865 423
[email protected]
KISUMU
RE-INSURANCE PLAZA, GRD FLOOR, OGINGA ODINGA STREET
231-40100 KISUMU
(057)2020638/(057)2020028/(057)2500640/0776 008 713//0776 008 714
[email protected]
KITUI
ZEIN BLDG, 1ST FL. KILUGYA STREET
1466 KITUI 04444-22920
[email protected]
MWINGI
OSAVINYABD, 1ST FLOOR
1466 KITUI
0774 713 810
MUTOMO
MUTOMO HOSPITAL
1466 KITUI
(020)2323072
UKUNDA
ALI MBARAK BLDG, GD FLOOR, BEACH ROAD
1665-80400 UKUNDA
(040)3202904/(041)201105
[email protected]
NANYUKI
CIDER MALL
673-10400 NANYUKI
(020)2198401/(062)31400/(062)31401/0774 608 427
[email protected]
NYAHURURU
POST OFFICE BUILDING, GROUND FLOOR, MOI AVENUE
2237-20300 (020)2620705/(051)8007099
[email protected]
LAMU
GROUND FLOOR ARCHIPELAGO BUILDING SEA FRONT ROAD
358-80500
LAMU (041)2011052
[email protected]
MACHAKOS
STANDARD BANK BUILDING, 1ST FLOOR
2017-90100 MACHAKOS
(044)2021043/(044)2021686/(057)2508256
[email protected]
MATUU
BIDII TEXTILE BLDG.GATANGIRD
2017 -90100 MACHAKOS 0773 985 933
KANGUNDO
MACKENZI BUILDING OPPOSITE POLICE STATION GROUND FLOOR
2017-90100 MACHAKOS
0771 237 651
MWALA/MASII
PETER MULEIBLDGMASII -TAWA RD
2017-90100 MACHAKOS
0771 648 758
MAKUENI
DOUBLE K PLAZA (PUNDA RD)
0774 261 541/(020)2360350/0776 090 260
[email protected]
MAKINDU
SIESTA GUEST HOUSE, 1ST FLOOR
211 MAKINDU
0774 261 550
KIBWEZI
MOHAMMED OMAR BUILDING (KIBWEZI RD)
0775 869 174
MANDERA
HAJI MOHAMED IBRAHIM BD
525-70300 MANDERA
0775 216 080
[email protected]
MARSABIT
DADACHA HSE
378 MARSABIT
(057)2513758
[email protected]
MOYALE
SHARIF GUEST HSE OPPOSITE MOYALE POLICE STATION
278 MOYALE
(061)2308632
[email protected]
MERU
NHIF BUILDING, TOM MBOYA STREET
2193, MERU
(064)3130137/(064)3130629/(064)2311052/0776 003 600
[email protected]
MAUA
MAUA METHODIST HOSPITAL
437 MAUA
(020)8001920
MIGORI
EMERALD PLAZA 1ST FLOOR
1183-40400 MIGORI
(059)20174/(059)20927/0771 109 096/0774 891 301/0776 033 281/0776 033 282
[email protected]
MOMBASA
JUBILEE BUILDING
84101, MOMBASA
(041)224360/(041)2227463/0771 109 099
[email protected]
MURANG’A
ARAHUKA BUILDING 2ND FLOOR, KENYATTA HIGHWAY
534 -10200 MURANGA
0771 386 103
[email protected]
NAIROBI
NHIF CAR PARK BLDG, GD FLOOR
30443-00100 NRB
(020)2723294/(020)2723296/(020)2723297
[email protected]
KENYATTA
KNH HOSPITAL
30443-00100 NRB
(020)2723305
EASTLEIGH
SUNRISE SHOPPING MALL
7468-00610 NRB
(020)8055788
[email protected]
WESTLANDS
RAINBOW TOWER
719-00606 NAIROBI
0772 614 799/0773 313 083
[email protected]
KANGEMI
PALACE BLDG COOPERATIVE BANK
719-00606 NAIROBI
[email protected]
BURUBURU
MESORA CENTRE
1177- 00515 BURU-BURU
(020)2465577/(020)7786690
[email protected]
GIKOMBA
SK PLAZA
1177-00515
(020)2210026
MAMA LUCY KIBAKI HOSPITAL
MAMA LUCY KIBAKI HOSPITAL, SPINE RD OFF KANGUNDO RD
1177-00515 BURUBURU
(020)2659608 NHIF Member Number
INDUSTRIAL AREA
LIBERTY PLAZA OPP IMARA JUNCTION OFF RD
143-00507 VIWANDANI
0775 587 958/(020)2538871
[email protected]
RUARAKA
ICPAK BUILDING NEAR KCA UNIVERSITY
1105-00618, RUARAKA
(020)2465578 NHIF Member Number
[email protected]
NAKURU
AFC BLDG, 1STFL, KIJABE RD
155-20100 NAKURU
(051)2211118/(051)2213278/077939907
[email protected]
OLENGURUONE
DYMA BUILDING OFF KIPTAGICH – OLENGURUONE RD
277 OLENGURUONE
0713 117 214
MOLO
COOPERATIVE BANK BUILDING, 1ST FLOOR
60 MOLO
0770 380 263
NAIVASHA
PREMA PLAZA
1981 NAIVASHA
(050)2020818/(050)2021489
[email protected]
GILGIL
BARCLAYS BANK BUILDING
1981 NAIVASHA
0722 454 284/0733 345 309
KAPSABET
KAPSABET POST OFFICE BLDGS. (ALFRED BUNGEI RD)
120 KAPSABET
0776 401 995/0776 401 952
[email protected]
NANDI HILLS
NANDI HILLS PLAZA
302 NANDI HILLS
0776 401 995
[email protected]
NAROK
MAA TOWERS 1ST FLOOR, NAROK MAA TOWERS 1ST FLOOR,
NAIROBI – BOMET ROAD
918 NAROK 0773 881 838/0775 513 014
[email protected]
KILGORIS
KILGORIS BUSINESS CENTRE
149 KILGORIS
0770 585 078
[email protected]
NYAMIRA
SAKAMI HSE, 1ST FLOOR (MAIN STREET)
962 -40500 NYAMIRA (020)8064128/0775 369 601
[email protected]
OL’KALOU
BUSINESS PARK BLDG, 1STFLR,
602-20303 OL’KALOU (020)2611187/0771 290 087
[email protected]
NYERI
LWALE PLACE, 1ST FLOOR, KIMANTHI WAY, FIELD MARSHALL MUTUNGIRD
658-10100, NYERI
(061)2032899/(061)2030957/0774 757 483
[email protected]
OTHAYA
NYERI COOP UNION HSE, GRD FLOOR, OTHAYA – MUKURWE-INI RD
670-10106 OTHAYA
(020)2665055
[email protected]
MARALAL
ORYX SERVICE STATION, GF, RM 10
673-10400 NANYUKI
0774 6094
[email protected]
WAMBA
WAMBA MISSION HOSPITAL
673-10400 NANYUKI.
SIAYA
SIALA PLAZA 1ST FLOOR, COURT ROAD
268-40600 SIAYA
(057)5321300/0771 109 101
[email protected]
VOI
MAGHONYI PLAZA,1ST FLOOR
471-80300 VOI
(043)2030052/(043)2030547/(020)2437484
[email protected]
TAVETA
TAVETA SUB COUNTY HOSPITAL
31 TAVETA
0721 820 409 T
HOLA (TANA RIVER)
RAYAAN COMPLEX HOSPITAL ROAD OPPOSITE HOLA STADIUM
1423 MALINDI
(020)8032490
[email protected]
CHUKA
BUNDI PLAZA BUILDING OPPOSITE KENYA POWER,
1ST FLOOR 414 CHUKA
(061)230350/ 0771 263 765
[email protected]
KITALE
TRANS NZOIA TEACHERS PLAZA, MAZINGIRA RD
921-30200 KITALE
(054)31841/879077449260
[email protected]
LODWAR
AFRICANA BLDNG 471-30500
LODWAR
(054)2221011/0770 914 918 [email protected]
ELDORET
KVDA PLAZA, GRD FLOOR
3091 ELDORET (053)2030749/(053)2061400/0774 530 762
[email protected]
MTRH
MOI REFERRAL HOSPITAL
3091 ELDORET
(020)2148635/(020)2688748/(053)203347
VIHIGA
CHERRY HOUSE, GROUND FLOOR
1449 MARAGOLI
(020)2063909
[email protected]
WAJIR
NASIB HOUSE HOSPITAL ROAD
239-70200 WAJIR
0775 471 262
[email protected]
KAPENGURIA
KAZETO BUILDING
63 KAPENGURIA
0770 867 421/0721 354 219
[email protected]
NHIF Head Office Contacts
Apart from the NHIF Branches, it also has a Head Office. The contacts below are for the NHIF Head Office. They also have toll toll-free number and other contacts as well.
Phone Number: (Toll-Free) 0800 720 601​​
Email Us
General: [email protected]
Inquiry: [email protected]
Complaints: [email protected]
Fraud: [email protected]
NHIF Head Office Address
P.O BOX: 30443 – 00100, Nairobi, Kenya
Fax: (020) 271 4806
NHIF Headquarters | Nairobi Branch
NHIF Building, Community Area, Ragati Road​
Additional Phone Numbers
020-2731249 | 020-2731250
020-2731252 | 020-2731254
020-2731255 | 020-2731256
020-2712733 | 020-2714794
020-2723297
Fraud Line: 020-2710335
