Whenever a customer’s National ID number is used to register a new SIM card, he/she will receive an SMS notification from service number 707 asking for consent. The customer will be prompted to accept or cancel the registration. Safaricom New Subscriber Registration Consent
Following the numerous complaints from customers finding out that their National Identification details have been used to register new numbers without their consent and used to commit crimes, safaricom have launched a service that will assist in fighting this kind of fraud.
In a bid to win this fight, we have partnered with customers and dealer agents through SIM registration alert to stop fraudulent registration of new lines.
Whenever a customer’s National ID number is used to register a new SIM card, he/she will receive an SMS notification from service number 707 asking for consent. The customer will be prompted to accept or cancel the registration.
During the registration, if a customer responds with ‘no’, the new line will not be registered and the matter will be escalated automatically to Safaricom fraud team for investigation. If the customer chooses not to respond with either of the options given, the registration will not be completed.
The new service applies to customers registering a second or more lines with Safaricom. If it is a first line the service will not launch. Once a customer tries to register a new line, the system will check for the most active number on the network or M-PESA that is registered under the same ID number and send a notification to this number for consent
How To Re-register Your SIM Card details.
If you are in Kenya, Safaricom customers will be required to visit Safaricom Shops, Dealer, or Agent with the following;
- Identification Document used during Registration (Original)
- Customer’s signature
- The Customer will have their photo captured at the point of registration for added security.
If out of the country, send an email to advantage@safaricom.co.ke with these details.
- Phone number
- ID/Passport number
Attach a scanned image of passport page with:
- visa and bio data
- exit stamp from Kenya
- Entry stamp to the respective country
How The Registration System Works
- If a National ID number is used to register a new SIM card, you will receive an SMS notification from service number 707 asking for consent.
- You will then be prompted to accept or cancel the registration.
- In case you responds with ‘no’, the new line will not be registered and the matter will be escalated automatically to Safaricom fraud team for investigation.
- Registration will only be completed if you approves the alert.
- The new service applies to customers registering a second or more lines with Safaricom. If it is a first line the service will not launch.
- Once a customer tries to register a new line, the system will check for the most active number on the network or M-PESA that is registered under the same ID number and send a notification to this number for consent.
New Subscriber Registration Consent
What is subscriber registration consent?
This is a service that notifies customers via message (SMS) alert that an additional line is about to be registered under their ID or Passport. The service allows Safaricom customers to accept or cancel registration of any additional number using their personal details
How do I activate/register for subscriber registration consent?
You don’t activate/register for it. When someone tried to register a new line with your ID, you automatically get an alert.
What number will I receive the SMS alert from?
The message will come from 707.
Where a customer has multiple lines, which number will receive the notification?
The system will check and confirm the number under the ID which is the most active on the network or M-PESA. This is the primary number.
What is my primary number?
This is the oldest, most active number found on our network that is registered under your ID details.
What happens if the customer does not respond to the message?
The registration of the new line will fail. New line registration will only succeed when you reply with ‘YES’ to the SMS notification.
What happens if the message is not delivered (when phone is off or upon loss of a phone) to the primary number?
Where an SMS is not delivered to the primary number OR if the primary number has been inactive for more than 24hrs, the registration will be allowed.
If your phone has been off for less than 24hrs, registration will fail.
How can existing customers confirm if there are SIM cards registered under their identity?
To confirm existing numbers in your ID, contact customer care or visit any Safaricom shop near you.
What notifications will be sent out to the customers?
The below messages will be sent to customers from the number
| NOTIFICATION TYPE | SMS NOTIFICATIONS |
| Customer notification registration | Dear customer, a new number 795xxxxx is about to be registered under your ID number. Please reply with YES to continue or NO to cancel the registration. |
| Customer notification: YES response | Dear customer, your response has been received. Your new line registration proceeds. |
| Customer notification: NO response | Dear customer, the new line registration request received under your ID has been cancelled. Thank you. |
| Customer successful registration with M-PESA | Dear customer, the line registration request for customer number 795xxxxx is successful. |
| Customer success without M-PESA | Dear agent, the line registration request for customer number 795xxxxx is successful. M-PESA registration failed as a line is already on M-PESA. |
