As of 2024, Safaricom continues to lead Kenya’s home internet market with its Home Fibre service, which was initially launched on March 15, 2015. Over the years, Safaricom has gained a strong foothold in the sector. According to a recent Communications Authority of Kenya (CAK) report, Safaricom holds a 37.4% market share with over 522,217 active subscriptions, making it the largest home internet service provider in Kenya.
In September 2023, Safaricom introduced a major upgrade in its internet offerings, launching a new Platinum package that provides a blazing speed of 1,000 Mbps (1 Gbps). This makes it the first provider in Kenya to offer such high-speed internet in the home fibre market.
Safaricom Home Fibre now offers five comprehensive internet packages to cater to various needs, from basic browsing to high-performance internet for streaming and gaming.
Safaricom Home Fibre Packages and Prices (2024)
| Package | Speed | Price per Month |
|---|---|---|
| Bronze | 15 Mbps | Ksh 2,999 |
| Silver | 30 Mbps | Ksh 4,100 |
| Gold | 80 Mbps | Ksh 6,299 |
| Diamond | 500 Mbps | Ksh 12,499 |
| Platinum | 1,000 Mbps | Ksh 20,000 |
Each package offers unlimited internet access with no data caps, ensuring seamless connectivity for work, entertainment, and communication. Upon registration, Safaricom provides customers with a router capable of delivering both wireless and LAN connections to meet all household connectivity needs. Another plus: there are no installation charges when you sign up for Safaricom Home Fibre.
How to Pay for Safaricom Home Fibre via M-PESA
You can easily pay for your Safaricom Home Fibre subscription through M-PESA by following these steps:
- Go to your M-PESA Menu.
- Select Lipa na M-PESA.
- Choose Paybill.
- Enter 150501 as the Business Number.
- Input your Fibre Account Number (assigned upon registration).
- Enter the amount you wish to pay.
- Confirm by entering your M-PESA Pin and press OK.
- Double-check the transaction details and press OK.
- You will receive a confirmation SMS from M-PESA.
This easy-to-use payment method ensures you can keep your Safaricom Home Fibre connection active from the comfort of your phone.
Safaricom Home Fibre Platinum – The Ultimate Internet Experience
The recently launched Platinum package offers 1,000 Mbps, making it the fastest home internet connection available in Kenya. This package is ideal for:
- Gamers who require uninterrupted, high-speed connections.
- Home offices with heavy internet usage for video conferencing and large file transfers.
- Families that stream HD/4K content on multiple devices simultaneously.
- Smart homes equipped with IoT devices, such as security cameras, smart TVs, and home automation systems.
Safaricom Home Fibre Customer Support
For any inquiries, troubleshooting, or assistance with your Safaricom Home Fibre service, you can easily get in touch with their support team through the following channels:
- Email: [email protected]
- Phone: Dial 400 from your Safaricom line for customer support.
- Twitter: Reach out to @SafaricomPLC or @Safaricom_Care for quick responses.
- Facebook: Follow and message Safaricom PLC on their official page for updates and assistance.
With Safaricom’s robust Home Fibre packages, users can enjoy fast, reliable, and secure internet connectivity for all their home and business needs. Whether you’re looking for a basic package for light browsing or a high-speed connection for gaming and streaming, Safaricom has something for everyone.
