What to do when your Netflix account email was changed without permission

What to do when your Netflix account email was changed without permission. If your Netflix account email has been changed without your authorization, it’s crucial to act promptly to secure your account and prevent further unauthorized access. Follow these steps to regain control:

1. Check for Netflix Notification Emails:
   • Netflix typically sends an email notification when changes are made to your account information.
   • Search your email inbox, including spam and junk folders, for any messages from Netflix regarding changes to your account.
2. Attempt to Sign In Using Your Original Email and Password:
   • Go to the Netflix sign-in page and try logging in with your original credentials.
   • If successful, immediately change your password to a strong, unique one.
3. Use the ‘Forgot Email or Password’ Feature:
   • If you cannot sign in, select the “Need help?” option on the sign-in page.
   • Choose “I don’t remember my email or phone” and follow the prompts to recover your account using your name and billing information.
4. Contact Netflix Customer Support:
   • If recovery attempts fail, reach out to Netflix directly:
     • Visit the Netflix Help Center and select “Contact Us.”
     • Choose between live chat or phone support to connect with a representative.
     • Provide necessary details to verify your identity and regain access.
5. Secure Your Account:
   • Once access is restored, take the following actions:
     • Change Your Password: Create a strong, unique password for Netflix.
     • Sign Out of All Devices: Navigate to your account settings and select “Sign out of all devices” to ensure unauthorized users are removed.
     • Review Account Activity: Check your viewing history and recent streaming activity for unfamiliar usage.
     • Update Security Settings: Add or update your phone number and set up two-factor authentication if available.
6. Monitor for Suspicious Activity:
   • Regularly review your account for any unauthorized changes or unfamiliar activity.
   • Be vigilant with your email and other online accounts to prevent further breaches.

By following these steps, you can effectively regain control of your Netflix account and enhance its security to prevent future unauthorized access.

We take account security seriously at Netflix. If you got an email from Netflix saying your email address has been changed and you did not request the change, please contact us.

See our tips for extra steps you can take to help keep your Netflix account secure.