The service is provided by Thunes in partnership with Safaricom and PayPal. MPESA to PayPal Charges 2023. This is a money transfer service for joint PayPal and M-PESA customers that enables customers to move funds between their own M-PESA accounts and PayPal accounts.
With PayPal, customers can top up and withdraw funds in US-Dollars (USD) only; customer can manage their M-PESA account in Kenya shillings only.
If a customer has multiple currencies in the PayPal account, they will need to convert the funds into US-Dollars if they wish to withdraw the PayPal balance to the M-PESA account. To convert the funds, go to the “Manage Currencies” section in the PayPal account.
This service is only offered to users in Kenya with registered M-PESA accounts, Google (PayPal) accounts, and Android devices.
The customers will incur the following charges for the services.
| Transaction band | Charges (KSh) | |
| Min (KSh) | Max (KSh) | |
| 101 | 499 | 23 |
| 500 | 999 | 23 |
| 1,000 | 1,499 | 34 |
| 1,500 | 2499 | 34 |
| 2,500 | 3,499 | 56 |
| 3,500 | 4,999 | 56 |
| 5,000 | 7,499 | 85 |
| 7,500 | 9,999 | 85 |
| 10,000 | 14,999 | 112 |
| 15,000 | 19,999 | 112 |
| 20,000 | 24,999 | 112 |
| 25,000 | 29,999 | 112 |
| 30,000 | 34,999 | 112 |
| 35,000 | 39,999 | 202 |
| 40,000 | 44,999 | 202 |
| 45,000 | 49,999 | 202 |
| 50,000 | 70,000 | 210 |
| 70,001 | 150,000 | 210 |
Who does a customer call in case of any queries?
In case of any queries or more information:
- Call 100 or 200.
- Call: +254 722 002100 for prepaid customers and +254 722 002200 for post-pay customers (Chargeable)
- Twitter: @Safaricom_Care and @SafaricomPLC
- Facebook: @SafaricomPLC
- Visit any Safaricom shop.
