List of Facilities & Services at Hamad International Airport

Facilities – Services at Hamad International Airport

HIA commitment to your comfort and convenience is reflected in many different ways.

Smoking Rooms

To maintain a smoke-free environment for oHIA passengers and staff, Hamad International Airport is strictly a non-smoking facility. The smoking of e-cigarettes are also not permitted within the terminal. For HIA passengers’ convenience, there are designated smoking rooms available throughout the passenger terminal, which are fitted with smoke extractors and comfortable seating. Follow the signs, approach an information desk or use our airport map to locate the nearest one.

ATMs

There are multiple ATMs located throughout the passenger terminal, several of which dispense cash in multiple currencies. They can be accessed at the departures level, both prior and post immigration as well as at the arrivals level, before or after the customs check point. Approach an information desk or use HIA airport map to locate the nearest one.

Foreign Exchange

Currently six foreign exchange stores are located across the passenger terminal building.

HIAs Foreign Exchange operator (Travelex) offers currency conversion of over 40 plus currencies:

Departures check-in area – at the end of check-in Row 7
Departures (South Node) – towards Concourse B
Arrivals baggage claim area – towards the end of Belt 3
Arrivals hall – meet & greet area (adjacent to Al Maha Lounge)
Departures (Concourse C) – between gates C1 and C2
Departures (North Node) – towards start of Concourse D

Spacious prayer rooms

The Information Listed Below May Be Affected And Some Facilities And Services May No Longer Be Available Due To COVID-19 Precautionary Measures That Have Been Put In Place. Visit The COVID-19 Impact FAQs Page Here For The Latest Information Or Call The Customer Service Hotline On +974 4010 6666

Spacious prayer rooms can be found throughout the passenger terminal. They offer separate areas for men and women, and include dedicated ablution facilities.

Just follow the signs, ask at an information desk or use our airport map to find one nearest you.

If you’re exiting Hamad International Airport you could also pray at the public mosque that is located just outside the passenger terminal, within walking distance from the Departures hall. The shape of a water droplet inspires the mosque’s architecture, and it offers spectacular views of the lagoon and Amiri Terminal.

Hotels

For your convenience, service desks representing a variety of hotels are available in a dedicated area of the passenger terminal.

Whether you’ve made a reservation in advance or plan to book on arrival, Qatar offers a wide variety of hotels to suit different needs and preferences. Just follow the signs, ask at an information desk or use our airport map to find your way to the hotel service desk area that is located on the ground level near the Short Term Car Park. The Following htels are available at Hamad International Airport.

W Doha Hotel And Residences

W Doha Hotel & Residences is the first lifestyle hotel in Doha & the first W in the Middle East. Located in the heart of the city the hotel boasts 3 award winning signature restaurants, Market by Jean-Georges & Spice Market, both by 3 star Michelin Chef Jean-Georges Vongerichten & La Spiga by Paper Moon. It counts with a W Café & 2 lounges, the only Bliss® Spa in the region, a FIT Fitness Centre, a WET deck pool area & nearly 1,000 square meters state-of-the-art meeting & event spaces.

(click here for hotel website)

Complimentary Hotel Transfers

Some hotels may offer a complimentary shuttle bus transfer between the passenger terminal and the hotel. Please confirm availability when making your reservation.

Connectivity – Services at Hamad International Airport

HIA has made it easy for you to stay connected with your family, friends and colleagues.

Complimentary Wireless Internet

Enjoy complimentary wireless internet access throughout our passenger terminal. Just search for “HIAQatar Complimentary WiFi” on your smartphone, tablet or laptop computer and sign in.

Complimentary Internet Kiosks And Desks

Equipped with screens and keyboards, our internet kiosks and desks offer you free web browsing. The kiosks are located throughout the passenger terminal (including the boarding gate areas).The desks are also available at each of our five activity nodes. Approach an information desk or use our airport map to locate the nearest one.

Telephone Booths

You can call anywhere in the world by purchasing a prepaid calling card from Qatar Duty Free. Telephone booths are located throughout the passenger terminal (including the boarding gate areas).

Children and Infants – Services at Hamad International Airport

Travelling with children and infants is a lot smoother thanks to our interactive play areas and dedicated family-oriented facilities.

Activity Nodes

HIA activity nodes keep young travellers entertained with lots of fun things to do and families comfortable. Each activity node offers televisions, Mac stations and internet browsing, interactive art pieces and family rooms that offer privacy and relaxation. There are five activity nodes inside the passenger terminal: one each in Concourse A and Concourse B, and three in Concourse C. Follow the signs, approach an information desk or use HIAs airport map to locate the nearest one.

Baby Strollers

For the convenience of passengers travelling with young children, Hamad International Airport has more than 500 baby strollers available throughout the terminal. Departing passengers can find the strollers just after departures immigration, whereas arriving and transfer passengers can find them on all arrival gates and at arrival immigration.

Parent’s Rooms

HIAs parents’ rooms allow you to attend to your infant in privacy and comfort. Facilities include water/milk warmers and diaper changing stations. Parents’ rooms are located at various points across the passenger terminal. Follow the signs, approach an information desk or use HIAs airport map to locate the nearest one.

Family Toilets

HIA appreciates it can be uncomfortable accompanying an older child to a toilet of the opposite gender. To help with this, HIA has provided family toilets that make it easier to look after your child’s needs. These are located at various points across the passenger terminal. Follow the signs, approach an information desk or use HIAs airport map to locate the nearest one.

Medical and Emergencies

In case of an emergency you can also call (+974) 4010 9222 to directly contact our medical team.

HIAs fully-equipped and well-staffed medical centres are operational 24 hours a day and swiftly respond whenever required.

There are two medical centres serving the passenger terminal. One is located in the Arrivals hall just before the Passport Control area, while the other is in the Departures hall near the Check-in area. Just follow the signs, ask at an information desk or use HIAs airport map to find your way.

Meet and Greet Services at Hamad International Airport

Whether you’re transferring, arriving or departing, Al Maha Services bespoke services that make your journey even smoother and more enjoyable.

Transfers

Gold Services

Al Maha Services hostess meets you at the aircraft/aerobridge with a personalised name board

Expedited transit formalities

Assistance until the boarding gate

Priority boarding

Platinum Services

Al Maha Services hostess meets you at the aircraft/aerobridge with a personalized name board

Expedited transit formalities

Access to the Oryx Lounge (six hours)

Priority boarding and assistance to the aircraft/aerobridge upon departure

Arrivals

Gold Services

Kindly approach the Al Maha Services staff at the Arrival Lounge before the immigration counters

Expedited immigration clearance at the lounge

Assistance through customs clearance

Porter assistance for your luggage from the baggage hall

Assistance until the arrival hall

Platinum Services

Al Maha Services hostess meets you at the aircraft/aerobridge with a personalised name board

Expedited immigration clearance at the lounge

Assistance through customs clearance

Porter assistance for your luggage from the baggage hall

Assistance until the arrival hall

Departures

Gold Services

Al Maha Services hostess meets you at the departure hall

Porter assistance for your luggage at check-in

Assistance with check-in formalities

Expedited immigration clearance

Assistance until the boarding gate

Priority boarding

Platinum Services

Al Maha Services hostess meets you at the departure hall

Porter assistance for your luggage at check-in

Assistance with check-in formalities

Expedited immigration clearance

Access to the Oryx Lounge (six hours)

Priority boarding and assistance to the aircraft/aerobridge upon departure

Family Package

Families who are looking for an unforgettable experience at Hamad International Airport can take advantage of our Al Maha Services Meet and Assist Family Package at an exclusive rate.

Available for families with two adults and one to three children (under 12 years of age), the Family Package is designed with your comfort in mind. An Al Maha Services hostess will assist you with departure or arrival formalities while you relax in one of our exclusive lounges.

Book now

Al Maha Services Lounges

Relax and rejuvenate before your journey in one of our premium Al Maha Services lounges. Combining comfortable design and award-winning service, our lounges will immerse you in a world-class experience.

Indulge in fresh deli-style food and beverages, with a selection of delicious wraps, sandwiches, juices and coffees.

Oryx Lounge

Access for 6-hours
Shower facilities
Food and beverages
Television area
Quiet areas
Family room
Games room
Business Centre
Smoking room
Luggage lockers

Complementary Wi-Fi

Al Maha Lounge

Access for 6-hours
Shower facilities
Food and beverages
Television areas
Quiet areas
Smoking room
Luggage lockers
Complementary Wi-Fi

Booking Your Al Maha Services

Al Maha services may be purchased at the Al Maha Services (website) or at an Al Maha Services sales office located at Hamad International Airport on the Ground Floor in the Arrivals Hall near Gate 3. (map)

Lost Property at Hamad International Airport

Thank you for traveling via Hamad International Airport! HIA Customer Service Team is pleased to help customers retrieve their lost items. The Lost Property Office provides lost property registration, deals with inquiries and offers retrieval services for items lost in the Passenger Terminal Complex.

Items lost on your flight:

For Qatar Airways flights, please click here or write an email to fpco@qatarairways.com.qa
For any other airlines’ flights, please write an email to Qatar Aviation Services (QAS) Lost and Found at llqas@qataraviation.com

Items lost inside the passenger terminal:

Please contact the nearest HIA Information Desk
If you are outside airport premises please click contact us or send an email directly to HIA Lost Property Office with a full description of the lost item including:
1. brand/model and color;

2. your flight number and date,

3. time and the possible location where it was lost;

4. if possible, a photo of the lost item.

Email: contact-us@hamadairport.com.qa

Disclaimer

Hamad International Airport staff are the only authorized representatives to assist with lost property related inquiries, provide their registration, and offer retrieval services for lost items free of charge. Items handed to Hamad International Airport Lost Property Office will be kept for a period of 30 days. Thereafter unclaimed items are donated to charity and will not be available for retrieval. HIA does not accept liability for any items not claimed within 30 days and donated to charity.

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