The service is provided by Thunes in partnership with Safaricom and PayPal. How to Link M-PESA Account to PayPal. This is a money transfer service for joint PayPal and M-PESA customers that enables customers to move funds between their own M-PESA accounts and PayPal accounts.
With PayPal, customers can top up and withdraw funds in US-Dollars (USD) only; customer can manage their M-PESA account in Kenya shillings only.
If a customer has multiple currencies in the PayPal account, they will need to convert the funds into US-Dollars if they wish to withdraw the PayPal balance to the M-PESA account. To convert the funds, go to the “Manage Currencies” section in the PayPal account.
This service is only offered to users in Kenya with registered M-PESA accounts, Google (PayPal) accounts, and Android devices.
How do I link my M-PESA Account to PayPal? (New PayPal Accounts)?
Visit the PayPal website at https://www.paypal-mobilemoney.com/m-pesa then click on the ‘Login’ menu on the top right of the page and follow the instructions.
- Log in to your PayPal Account
- Enter your M-PESA account phone number.
- Accept the terms and conditions.
- Enter the 6 -digit confirmation code sent from Safaricom to the mobile number associated with your M-PESA
The customer will be using the same link to withdraw funds from a PayPal account to an M-PESA account and deposit to a PayPal account from an M-PESA account.
Who does a customer call in case of any queries?
In case of any queries or more information:
- Call 100 or 200.
- Call: +254 722 002100 for prepaid customers and +254 722 002200 for post-pay customers (Chargeable)
- Twitter: @Safaricom_Care and @SafaricomPLC
- Facebook: @SafaricomPLC
- Visit any Safaricom shop.
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