What should you do if the error – tvq-details-menu-100 happens on Netflix? This post introduces some effective ways for you to fix it. Netflix is a web application that is very popular to watch and download movies through the Internet. It is mostly used as an online streaming platform and sometimes it shows some error messages on the screen. A most renowned error “tvq-details-menu-100” is recently reported by so many Netflix users that prevent them from streaming videos online. This error can be resolved easily and in little time by following the steps explained in the article below.
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Netflix
This error happens when a network issue stops your device from reaching Netflix.
To fix the problem:
Restart your device
- Unplug your device from power.
- Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
- Plug your device back in.
- Turn your device on and try Netflix again.
Restart your home network
- Turn off your device, then unplug your modem and router from power.
- After 30 seconds, plug in your modem and router.
- Wait 1 minute, then turn on your device.
- Try Netflix again.
NOTE:
Some devices, modems, and routers might take longer to reconnect to the Internet.
Sign out of Netflix
- From the Netflix homescreen, go left to open the menu.
- From the bottom of the menu, go right and select Get Help.
- Select Sign out.
- Sign back in, then try Netflix again.
If you’re on an error screen:
- Select More Details.
- Select Sign out or Reset.
- Sign back in, then try Netflix again.
If you can’t find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.
Contact your internet service provider
If the steps don’t fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
- Check for an internet outage in your area.
- Fix common router or modem issues and incorrect network settings.
- Restart or reset your network’s connection.
While talking with your ISP, let them know:
- Whether the issue happens only on one device, or other devices on the same network.
- Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
- Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
- Try playing Netflix again to make sure the problem is fixed.
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