If you see the error code 0013 on your Android phone or tablet, it usually means that information stored on your device needs to be refreshed. How to fix Netflix Error 0013 Follow the troubleshooting steps below to resolve the issue.
Check if other TV shows or movies work
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
- Using a web browser, go to Viewing Activity in your account.
- In the list, find the TV show or movie with the issue and click Report a Problem.
- Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.
Turn your device off, then on
- Turn off your Android. Make sure it’s powered off, not just locked.
- Turn it back on.
- Try Netflix again.
Clear the Netflix app data
Clearing the Netflix app data will remove any TV shows and movies downloaded on your device and sign you out of your account.
- Tap and hold the Netflix app icon, then tap App info.
- Tap Storage & cache > Clear storage > OK.
- Try Netflix again.
The steps to clear an app’s data might be different for your device. To get steps for your device, check the manual that came with it or get help from the manufacturer.
Reinstall the Netflix app
Uninstalling the app will remove any TV shows and movies downloaded on your device and sign you out of your account.
If you’re on your Android phone or tablet, open the Netflix page in the Play Store, tap Uninstall, then tap Install.
These steps will also reinstall the app:
- Open the Play Store app and search for Netflix.
- From the Netflix app store page, tap Uninstall.
- To confirm, tap Uninstall again.
- Tap Install.
- Wait for the app to install, then tap Open.
- Try Netflix again.
Contact the device manufacturer
To fix this issue, you’ll need to contact the device manufacturer for help.
These steps might erase data and settings saved on your device. Before doing these steps, make sure you have your Wi-Fi name and password and Netflix sign-in information.
- Updating your device to the latest software or firmware version
- Resetting your device to its original factory settings.
If the manufacturer can’t fix the problem or these steps don’t work, you’ll need to use a different device to watch Netflix.
Make sure to check out our social media to keep track of the latest content.
Instagram - @nyongesasande
Twitter - @nyongesasande
Facebook - Nyongesa Sande
YouTube - @nyongesasande
Disclaimer: The information that Nyongesasande.com provides on this website is obtained from publicly available resources and is intended for information or educational purposes only. We aim to present the most accurate information possible. Through this website, you might link to other websites which are not under our control. We have no control over the nature, content and availability of those websites. Inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. All content on this website is copyright to the website’s owner and all rights are reserved. We take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Please refer to our terms and conditions and privacy policy before using this website.